RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.53

4.5 Rating 1,669 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another 10+ year paid user and the recent function and interface changes are so regressive, I'm in the process of looking for a replacement. Roboform support is so far worthless, I've never needed it until now, but it's just the typical copy and paste of canned answers. Just to point out 2 of the more annoying changes in one of the most recent updates that has completely changed the functionality. There's so many more that have dumbed down and broke the functionality of the program, someone could write a small book about them all. I can only guess they're stripping down their product for mobile and chromebook users, but it's destroying the windows version of the program. 1. Roboform no longer shows passcards for the website you are on unless you are on a login page. It now only shows the options for Popular, Recent, and A-Z. I have almost 3,000 saved passwords, very often I need the password for the website I am on even if I am not on the login page, this is because roboform doesn't recognize many programs in windows and saving them through the website is the easiest way to keep the passwords correct. A few examples of programs that roboform can't work with. Adobe creative cloud, Steam, Origin, Epic Games Launcher, Putty, and copying from a website login was the easiest way to quickly get the correct password for these commonly used programs. Now, it's a cumbersome process to find the website, find a login page, wait for the web based editor to open the passcard (this is another feature that shouldn't have been implemented as described below). Editing passcards now opens in a browser rather than in the app itself even though the much better functionality still exists in the app. Not being able to default editing to the app is a dealbreaker on its own IMO. It was so fast to browse through passcards as needed, now again, unless you are not using the browser version, it's is slow and difficult looking through thousands of passcards in a small plugin window. Again, these seem like small changes, but they literally change the product to such a level that it is no longer functional in the same way. It adds many steps to what was always available immediately. What's most annoying is that all of the desired features are still available in the app but not from the web browser interfaces. It's like they built a new dumbed down version for browsers on top of the functional version which is still on the computer, but not easily accessible. This is another groupthink executive nonsensical decision that we are increasingly seeing good companies make with their products.”

Helpful Report

Posted 4 years ago

Hello Jamie, Thanks for the feedback. As far as the desktop editor issue, we released an update last month that directly addresses this: https://help.roboform.com/hc/en-us/articles/360054131231-How-to-Use-Desktop-Editor-for-View-and-Edit We have been reaching out to folks like yourself who had written in about this before we put out the release but apparently hadn't gotten to your ticket yet. As far as the Matching Logins issue, we are also working on an update that will address that for our next release which should also be out shortly. We've also updated your original support ticket accordingly as well as emailed you directly. Should you require any additional assistance please don't hesitate to contact us again. Best regards, RoboForm

Posted 4 years ago

“that there is no longer a top toolbar is one of the worst losses of everyday functionality I have encountered I have used RoboForm for maybe 8 years now, always the jewel in the crown now it is a cumbersome and almost useless tool which behaves in an inconsistent manner which defeats the very purpose of its existence ok, so it's the fault of Firefox ... but how does that improve or rectify the loss of functionality ? ... it doesn't the TOP TOOLBAR, apart from the glorious ease of use, was also in the same location as the URL, so the eye could quickly catch whether there is a lock or https ... now all the time is wasted on performing additional clicks and trying to rectify the inconsistent outcomes from a program that was everything to one now that is at best 'highly problematic', in times when computer security, identity theft and cyber scams are omnipresent , to have a major pillar of my personal security online just evaporate like this is simply rubbish ok, blame firefox, even so the side bar or bottom toolbar either require much more user effort or the functions don't work in a consistent manner, and that's not a firefox problem as absurd a placement on screen that a bottom toolbar may be, I'd probably cop that if it worked, but intermittent equals dysfunction what a sad upgrade (please excuse any typos or grammaticals ... just couldn't be bothered checking) Jack”

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Posted 7 years ago

Hi Jack - we understand and sympathize with your frustration regarding this update, and we hope you can also understand our need to meet browser requirements and specifications. With that being said, you can continue to use RoboForm 8.3.5 until the official release of Firefox 57. https://www.roboform.com/dist/RoboForm-Setup-8-3-5-5.exe

Posted 7 years ago

“This Password eWallet provides, not only Site passwords but also any Account information that a user is likely to need online (e.g., Bank account or Credit Card information, addresses, etc.). Support is extremely responsive: e.g., if I report a web page that does not use standard naming conventions for fields, I can submit the URL of the Site, and RoboForm Support will address the deficiency in very short order.”

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Posted 1 year ago

“I have been using Roboform for 13+ years now. 2 years ago, I "upgraded" to the family plan so my children could benefit from stronger passwords and ease of logging into sites with those complex passwords generated. The app needs to be a little more user-friendly on mobile devices and apps used on them - many times I have to search "all logins" to have a field(s) filled in for me.”

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Posted 1 year ago

“Works great on most sites. But there are some sites, that don’t trigger Roboform auto response. I have go to roboform at copy and paste the username and password.”

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Posted 1 year ago

Hello Edward, thanks for letting us know. Could you send us more information on the specific sites where this happens at https://www.roboform.com/support ? This way we can take a closer look.

Posted 1 year ago

“The latest update was beyond disappointing in terms of the negative changes to the UI experience. I have been using and paying for Roboform since the beginning. At least 15 years, and now I am compelled to look at alternatives. Very VERY disappointing, I can no longer recommend Roboform.”

Helpful Report

Posted 4 years ago

Hello and thank you for the feedback. We've since updated the extension based on user feedback. One update allows you to use the old desktop editor same as previously. See here for instructions on how to enable: https://help.roboform.com/hc/en-us/articles/360054131231-How-to-Use-Desktop-Editor-for-View-and-Edit In addition, we have also moved back the Logins menu to its previous position.

Posted 4 years ago

“Was perfectly happy with Roboform V7 but do not like Roboform anymore since they decided to stop browser support for it. Do not like Roboform Everywhere. Do not want storage of my passcards online. Do not like the current pricing where you keep on paying annually if you want to keep using it.”

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Posted 5 years ago

Hello and thanks for the feedback. Our last release of v7 was several years ago and maintaining full functionality in perpetuity for it is unfeasible. As mentioned in our direct message, there is no cost to upgrade to our current release and there is also no requirement to sync with our servers if you don't wish to. We're more than willing to assist you in upgrading at any time. Should you wish to do so kindly reach out at https://www.roboform.com/support.

Posted 5 years ago

“I am sad to say that after using Roboform for many years, it has become an outdated, impractical tool. I am not into the conspiracy but I assume the company sold and the original owners made millions and the new owners simply don't care. Either way, I am switching after many years. Trust me, there are far better apps out there for password storage.”

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Posted 6 years ago

Hi Brady - We're really sorry to hear of your disappointment. We see that a representative reached out via phone in an effort to assist, and we'd really love the opportunity to work through any issues you're experiencing should that still be of interest to you.

Posted 6 years ago

“Been with Roboform since the very beginning (have 4 paid licenses) and now is time for me to sadly say whatever this new silliness is about, is not what got my attention and money. I will be looking for a new service that keeps my intel on my computer without having to jump through hoops to make sure it stays on that computer from the very get-go install. I wish you (whoever you are now) the best, but some of us know how to do daily/weekly backups and hence, cherish our intel staying private and in our hands, not on some server somewhere that we have no control over.”

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Posted 6 years ago

Hello - we certainly would hate to see you leave and we'd like to gather some specifics regarding the "new silliness" that you referred to. Additionally, rest assured, your RoboForm data always remains secure as all decryption of your RoboForm data happens on your device and not on our servers. No RoboForm data can be accessed without the Master Password. At your convenience, please feel free to share any details with us regarding the issues you're having so we can help as needed. Thank you. http://bit.ly/1L9QELn

Posted 6 years ago

“I have used Roboform for several years, have looked at several other password managers, but I have never found one that meets all my needs as well as Roboform. I love the fact that passwords are always readily available on all my devices, Windows and Android. I also like the "sub-account" that my wife uses. this is truly a great product!”

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Posted 4 months ago

“I have used RoBoForm for many years and will continue to use it in the future. I threw away my book of passwords and have never looked back. Besides kepping current passwords up to date, the feature I enjou the most is the identity section. It has saved me many times from running to get my credit card number or check book. This progrem is a real gem.”

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Posted 4 months ago

“A very good method of storing and using passwords that change from time to time.”

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Posted 4 months ago

“I have been using Roboform for over ten years, very satisfied.”

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Posted 6 months ago

“I have used Roboform for many years. It is my most valuable application.”

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Posted 1 year ago

“Easy to use and easily accessable across all devices on the network.”

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Posted 1 year ago

“i didn't purchase anything, just needed and received good customer support.”

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Posted 1 year ago

“great Customer Service”

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Posted 1 year ago

“Roboform on desktop is great. Roboform on mobile devices is a 1 star.”

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Posted 1 year ago

“This is about the 5th survey I have done for you in the past and my views have not changed at all. A genuine 5 star rating from me again but please, don't send me any more reviews to complete. If I need any help then I know you have a perfectly adequate help centre. Thanking you in advance”

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Posted 1 year ago

“I would be lost without RoboForm! It saves me hours of time every week by having my login information at my fingertips. Creating logins is a breeze because of the auto-detection technology. I would highly recommend using RoboForm as your password manager.”

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Posted 1 year ago

RoboForm is rated 4.5 based on 1,669 reviews