ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.73

4.7 Rating 292 Reviews

95 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 292 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual the staff are always very helpful and most friendly. Well done and thank you Jemma.”

Helpful Report

Posted 11 months ago

“Very good and efficient service.”

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Posted 11 months ago

“This is my fifth booking with ROL Cruise always a great experience from the person who answered the phone To all involved in make a booking so smooth and stress free Always nice dealing with nice people in this case Leona. Ellis i found was the same.”

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Posted 11 months ago

“Helpful and patient. A pleasant experience. Thanks”

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Posted 11 months ago

“Booking was very easy and Jo our booking agent was very professional and helpful.”

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Posted 11 months ago

“Booking was made easy by Callun, with his knowledge and expertise he guided us in the right direction, after finding out our requirements.”

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Posted 11 months ago

“Fast, efficient and friendly.”

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Posted 11 months ago

“Your Agent John was determined to ensure that our booking was perfect for me and my cousin Wendy Simmonds. He was so helpful and our booking progressed superbly. Thank you Keith”

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Posted 11 months ago

“A very efficient and friendly customer service”

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Posted 11 months ago

“John Made the decision to cruise both simple and effortless Thank you”

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Posted 11 months ago

“I was delighted at the ease and efficiency displayed in answer to my queries to date. However Calum is to phone me back with the following queries 1 Is it possible to embark at Plymouth and does this allow some discount as with our last cruise to France and Spain where people embarked at Falmouth rather than Bristol on Ambition. 2. Are we able to book an Ambassador coach from Tilbury to London disembarkation. Thank you. Thomas Daniels esq”

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Posted 11 months ago

“very pleasant and efficient booking experience.”

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Posted 11 months ago

“We would be hesitant to book with anyone else, as ROL have looked after us so well, for many years.”

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Posted 1 year ago

“The staff were very helpful, pleasant and booking our next cruise was hassle free.”

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Posted 1 year ago

“Helped me book 2 cruises at good prices and good cabins. Jo was very helpful and very pleasant.”

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Posted 1 year ago

“Booking with Liam was, as always, simple and straightforward. All very efficient and he managed to find a bit of a discount which is always welcome.”

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Posted 1 year ago

“John was very helpful and knowledge was very good thanks again John”

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Posted 1 year ago

“Good all round trip, pity didn't get to hoped for "stops", Lerwick, Scillies, and Guernsey! Booked again for 2025!,Zak came up swith helpful detail / booking. Just enjoy whole cruise trips/places, not to much into Cruise 'glamour'. Regular (Jim w)”

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Posted 1 year ago

“Zach was able to offer us a good cabin and the booking was completed very quickly and efficiently. Thank you ROL and Zach”

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Posted 1 year ago

“Zak was very helpful in going through the options and answering questions. Very easy process”

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Posted 1 year ago

ROL Cruise is rated 4.7 based on 292 reviews