ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.73

4.7 Rating 293 Reviews

95 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 293 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zak was very helpful in going through the options and answering questions. Very easy process”

Helpful Report

Posted 1 year ago

“I found Joanne to be very friendly, efficient and helpful when booking our Balkan River cruise. Thank you Jo 😊”

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Posted 1 year ago

“Pleasant and efficient representation”

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Posted 1 year ago

“Answered all of my questions. Very knowledgeable and helpful”

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Posted 1 year ago

“Great service, Jasmin was very helpful, had good knowledge of our cruise. The price was competitive so we were happy to book”

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Posted 1 year ago

“Jasmin was very helpful. We have used ROL twice before and have found them very competitive and organised. Easy to book and reliable .”

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Posted 1 year ago

“Easy and friendly service”

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Posted 1 year ago

“Really helpful advice and support from Zak. Answered all our queries thoroughly. Would definitely use again.”

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Posted 1 year ago

“Sally in the Concierge Dept. was excellent as usual. Everything explained clearly and concisely. All options clearly explained. The whole process from enquiry to booking took less than 40 minutes over 2 phone conversations.”

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Posted 1 year ago

“Zac very helpful and answered any questions I raised.”

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Posted 1 year ago

“Very easy to deal with, knowledgable and very polite staff .”

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Posted 1 year ago

“easy to do . nice to deal with pleasant , happy people who know what they are doing .”

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Posted 1 year ago

“Brilliant service”

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Posted 1 year ago

“Excellent customer service as usual, all questions answered and extremely helpful. Liam always so helpful and goes out his way to whatever he can for you. You always rely on ROL, wouldn’t book with anyone else.”

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Posted 1 year ago

“ROL is both reliable, efficient and always gives us such excellent advice that we have every confidence in them. They act on our request, provide us with immediate feedback enabling us to book without any hassle, even when abroad! Thank you.”

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Posted 1 year ago

“Telephone booking dealt with efficiently by Zac”

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Posted 1 year ago

“Zac was knowledgeable and helpful. We now look forward to our cruise.”

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Posted 1 year ago

“Friendly and helpful as always”

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Posted 1 year ago

“Very efficient, informative and friendly”

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Posted 1 year ago

“Callum, who booked our cruise was knowledgeable and most helpful. He made the whole booking experience extremely easy and stress free. Thank you very much.”

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Posted 1 year ago

ROL Cruise is rated 4.7 based on 293 reviews