Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.27

4.3 Rating 1,568 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

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“Bad user experience on the website - Chrome Version 113.0.5672.126 - checkout hangs before payment. Had to log in again on Safari to make the purchase.”

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Posted 2 years ago

“Part ordered 02/06/2023 - Premium paid for overnight shipment. 5 days later the part has not arrived. Tracking information shows 3 days in transit - still not received. Service Level = Zero Customer Carer = Zero”

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Posted 2 years ago

Thanks for your feedback.. When an item is ordered late on a Friday afternoon, there is a likely delay associated with the weekend. We hope that your item arrives to you shortly. It was picked up at 3:41 PM on Monday (we have limited control of when our couriers collect items). On last scan, it has arrived in Newcastle ( a short distance to it's regional destination) by Wednesday at 4:39AM and should arrive to your house tomorrow. I do understand your frustration with our shipping estimates and the service offered to you by Startrack (Auspost's express service). Thanks for your understanding I'll keep an eye on your order to make sure it arrives without further delay.

Posted 2 years ago

“They're alright. Had the best price for the item I was looking for.”

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Posted 2 years ago

Good morning Jean, Thanks for your message. I'm happy to advise your item has been dispatched. They are inbound with Auspost on Consignment #: 33TMH301785301000935006 this can be tracked on https://startrack.com.au/track/ It looks like your package should be arriving soon. Relating to the requests for review, these are requests to review the company, not the product. Our timings for this send out is confusing to some what we are hoping for you to review is our pre-sale, online, transaction and communication. You may be sent a request to review the product at a later date. Thanks again for your message. Christopher

Posted 2 years ago

“Item i needed was out of stock and their team were very helpful in ordering the item i needed”

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Posted 2 years ago

“How does one-day Express Delivery not arrive for 5 days? You didn't ship for three days after the order was placed - that's how. AND, you had the hide to charge almost double for this (lack of) service. If you can't do it, DON'T PROMISE THAT YOU CAN.”

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Posted 2 years ago

“I've been super happy with Roof Racks Galore, with all items being dispatched quickly and arriving well-packed and in great condition. There was an issue with the courier, with one of the items getting delayed, but as soon as I asked the RRG team for help, they had it resolved within a couple of hours. The communication for the team has been great, and any questions I submitted were responded to promptly. I had to send 1 item back for an exchange and Caureen was super helpful, keeping me updated with the progress at all times. Will definitely recommend them to my friends.”

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Posted 2 years ago

“The website said the product was in stock but it was not. They did contact me and I received the goods within the updated timeframe”

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Posted 2 years ago

Thanks for your feedback. It is sometimes the case that "in stock" listings do require a transfer between our locations (stock level listings are pulled from total stock levels including all locations). I am sorry that a delay in communication, by the store, caused further delay. I'm happy to hear, from the store, that they have since then received your items and contacted you. Again thanks for your feedback and apologies for the delay.

Posted 2 years ago

“The service was amazing with an excellent delivery time.”

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Posted 2 years ago

“Very good price in comparison to other stores & the items were dispatched within hours of purchase.”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“Easy to deal with”

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Posted 2 years ago

“Excellent service, great response time to an extra question I had and ensured delivery on time”

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Posted 2 years ago

“Excellent product and service.”

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Posted 2 years ago

“Great service, very quick and easy. Knowledgable staff too.”

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Posted 2 years ago

“Not happy, because I had to wait months to get my roof racks that I needed for work. 🤨”

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Posted 2 years ago

Thanks for your feedback Soririos, We understand your frustration. The product listing page lists this item as out of stock and to contact customer service to check availability. Unfortunately, CRUZ is shipped directly to our warehouse from Spain. We receive a few CRUZ orders per year. Unfortunately, if your order was not in the last shipment it will likely be in the next one, which would be "months away". We apoplogise that this item is not in stock at the time of your order. Thanks for your understanding while we get this item out to you.

Posted 2 years ago

“Product was great, as well as the customer service team!”

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Posted 2 years ago

“Terrible, website is so slow. take people's money then say no stock. Then blame it on 'technical clitch' will not be using nor recommending”

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Posted 2 years ago

Good morning Geoff; Thanks for your feedback about our website speeds. I'm sorry we could not provide your products in a timely manner, due to what my team advised as a "technical glitch". I'm proud that my team was able to be upfront in communicating the item's out-of-stock status with you, the day following your order and then able to apply adjustments and refund to your order. We aim to have an industry-leading website (which it is) and up-to-date listings. If we covered 15 or so items and interacted with each product page more regularly, it may not require a customer transaction to flag an issue. Due to the tens of thousands of items we carry our web speed is slightly impacted and we occasionally do not encounter items with incorrect listings, daily. I do greatly apologise for the inconvenience and disappointment it has caused you. Thanks again for your review.

Posted 2 years ago

“Easy process to order and received in a very timely manner”

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Posted 2 years ago

“These guys were excellent - even took the time to ring me when they were out of stock of an ordered item to advise that they had chased up their supplier and updated me as to the new estimated delivery date. I can definitely recommend them to future online buyers.”

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Posted 2 years ago

“Excellent service. Great communication. Product was carefully packaged and arrived in perfect condition.”

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Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,568 reviews