Roof Windows 4 You Reviews

Name: Roof Windows 4 You
Address: Astron Business Park, Hearthcote Road, Swadlincote, Swadlincote
Rating: 4.18

4.2 Rating 77 Reviews

75 %

of reviewers recommend Roof Windows 4 You

4.2

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01283554755

Location:

Astron Business Park, Hearthcote Road, Swadlincote
Swadlincote
DE11 9DW

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Roof Windows 4 You 5 star review on 18th December 2020

Anna Popova

Roof Windows 4 You 5 star review on 27th July 2020

Tiborne Menesi

Roof Windows 4 You 4 star review on 30th November 2018

Jonathan Pearce

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know where to begin. Accepted my order of a product that they didn't make any more - took me a month of waiting and several emails to find this out. I chose an alternative which eventually came and I had a problem fitting it and I made them aware of this inside of the return period but it took them so long to respond to emails, by the time I got the answer, it'd passed the return period and they refused to take them back. Avoid this company at all costs - use an alternative. You've been warned!”

Helpful Report

Posted 2 years ago

“I am still waiting for my goods to be delivered weeks after I ordered and paid for them”

Helpful Report

Posted 3 years ago

Hi John, We are sorry to hear that you have received your product later than expected. Our standard delivery times for stock items are 3-5 working days. For non-stock items, the estimated delivery time is 15-20 working days. This estimated delivery time is not guaranteed and due to the current global situation, we have been experiencing some delays. We apologise for any inconvenience caused and trying our best to improve the service. Thank you, Georgia

Posted 3 years ago

“I’ve not received them yet after 3 + weeks I was told 2-3 days before I purchased them”

Helpful Report

Posted 3 years ago

“Have had no communication with regards to our order which was over two weeks ago, before we found ourselves in this lock down situation. Having called Fakro was abruptly told by a rude customer assistant that they are short staffed and that products cannot be shipped over from Poland due to the restrictions. When questioned why we were not communicated this she rudely said I should have seen it all mover social media! I’ve parted with £260 for a specialty blind with no apology email or explanation of the delay. If essential services such as supermarkets can email all their customers to keep them informed, I’m really disappointed that we were told anything. Very poor customer service and rude staff.”

Helpful Report

Posted 4 years ago

Hi Bhavna, Thank you for taking the time to leave this valuable feedback. I would like to sincerely apologise that you felt our service wasn't up to your expectations. As you placed your order on 19th March, 3 working days before the UK went into lockdown & the majority of our staff were furloughed, it was just not feasible for us to contact all our customers to inform them of the national situation. We made every effort to publicise our message on social media and on our website. Your delivery arrived with you on 29th April, 29 working days after the order was placed which I'm sure you will agree is satisfactory during a worldwide pandemic. Thank you again. Kind regards, Sarah - FAKRO GB / RW4Y Digital Team

Posted 3 years ago

“Rubbish description of product, terrible wait and delivery condition. Abysmal policies that make returns impossible and bordering on illegal in conjunction with the poor description.”

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Posted 4 years ago

Hi there, Thank you for giving us this valuable feedback! As you have remained anonymous, we cannot access any order details so I am struggling to investigate this issue I'm afraid. Please feel free to contact us at digital@fakrogb.com so we can give you some more detail regarding your order. Thank you again. Kind regards, Sarah - FAKRO GB / RW4Y Digital Team

Posted 3 years ago

“Very poor delivery experience and quality of blind not at all worth the money. Barely fit properly”

Helpful Report

Posted 5 years ago

Hi Emma. Really sorry to hear you had problems with your blind. Please feel free to call us if we can help on 01283 554755 or you can email directly to sales@fakrogb.com any time. Fakro GB Digital Team

Posted 5 years ago

Roof Windows 4 You is rated 4.2 based on 77 reviews