Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Service. Quick Delivery.”

Helpful Report

Posted 3 years ago

“Loved the chest of drawers I ordered the delivery very quick but there was a drawer knob missing which I am still waiting for other than this I would have marked 5 out 5”

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Posted 3 years ago

“Really pleased with quality and value. Solid and really comfortable. Very quick despatch. Just need some sunshine now!”

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Posted 3 years ago

“The item was showing on the website as in stock and available for delivery within 3-5 days when I ordered in Feb. Within a day of me ordering I had an email to state it was not in stock and wouldn’t be for 8-12 weeks. I decided to wait for the item and 10 working days ago I received an email to say it has been dispatched. Still not heard anything and when I’ve emailed they cannot tell me where it is?! I ordered this in Feb. It’s also still showing on the website as In stock and says 3-5 working days delivery, none of which is actually the case.”

Helpful Report

Posted 3 years ago

Hello, We are very sorry that there has been a delay in your item getting to you. I can see that we have chased the couriers and are currently awaiting a response from them. As soon as we have received any information we will be able to update you further and expect this to be resolved shortly. Kind Regards Roseland

Posted 3 years ago

“The patio table and chairs were even better than expected and the delivery team were polite, thoughtful and strong (our flat is on the second floor). A sole moan is that the expected delivery time frame was not respected by the hauliers. Having said that, customer services were ace and the haulier organised an ad-hoc delivery on the Saturday so all ended well.”

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Posted 3 years ago

“Solid and well made”

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Posted 3 years ago

“The Furniture is very nice and I am pleased with my purchase. The only issue was that it came with only one person to deliver, causing my husband to have to help which he should not do due to back problems.”

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Posted 3 years ago

“I have emailed twice about a missing draw knob for the chest of draws… and no response. It’s a shame because apart from that I was happy with them but now they clearly don’t look assembled as paid for”

Helpful Report

Posted 3 years ago

Hello Theresa Thank you for your feedback, we have searched for communication from you about missing knobs, unfortunately, we cannot find one. We have found a review left on Trustpilot. We will arrange to get one sent out to you. If you need to contact us please use the following email. info@roselandfurniture.com our customer service team will be able to help with any issue you may have. Kind regards Roseland

Posted 3 years ago

“You still haven’t delivered my order fully”

Helpful Report

Posted 3 years ago

Hello Barry, We apologise that your full order has not yet been delivered. We have emailed you about your order. Kind Regards Roseland

Posted 3 years ago

“Am still waiting for this piece of furniture a week and a half after it was sent out for delivery. The courier has given me a delivery time 3 times which has then failed. When I contacted Roseland I was told they can only communicate with the courier via email and could give me no information. They said they couldn’t give me a delivery date and asked if I wanted to cancel the order! Pathetic customer service! I’ve only hung on because I want the piece of furniture but am literally about to ask for a refund. I have now been told I might get a delivery at the end of this week. If it doesn’t materialise I will ask for a refund. It’s no way to treat customers - basically act as if it’s too much trouble for your query to be investigated and just go straight to offering a refund.”

Helpful Report

Posted 3 years ago

Hello Abbie, We apologise for the unacceptable delay in your item getting to you, we have chased this again with the courier and are currently awaiting a response. We understand how frustrating this is and apologise that they are letting both yourself and us down. We will contact you privately regarding this matter. Thank you for your continued patience whilst we look to resolve this for you. Kind regards

Posted 3 years ago

“Very pleased with my 2 pieces of furniture - came very well packed - good communication from shop and delivery”

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Posted 3 years ago

“Nice website, easy ordering and fast delivery”

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Posted 3 years ago

“I am very pleased with my purchase of a small sideboard from Roseland. The process of ordering and delivery of my item was really good. I was kept in touch at all times. My item was so well packaged and the quality of the sideboard was excellent for the cost. It is exactly as advertised. Well done Roseland. ⭐️”

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Posted 3 years ago

“Absolutely love my side table. Perfect condition- very unique. Arrived in good time and well packaged.”

Roseland Furniture 5 star review on 5th May 2022

Helpful Report

Posted 3 years ago

“Made an order on 10th April 2022, item arrived on 30th April 2022. I had to make calls to enquire about delivery which went way over the 3 to 5 working day delivery. Had no communication with delivery people until the day of delivery. Sad to say that I will not be shopping with Roseland Furniture again as even communication from them was not good.”

Helpful Report

Posted 3 years ago

Dear Dominic Anderson -Kobs We are sorry delivery was not as expected and was late in arriving, we do hope that all was ok with the item once received. Kind regards Roseland

Posted 3 years ago

“I bought a Chichester TV unit. It’s a really nice solid piece of furniture, and I’m completely happy with it.”

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Posted 3 years ago

“Not too happy with the level of customer care. Waiting delivery of garden furniture quoted as 5 days delivery. Nearly 3 weeks later and it is still not here. Cannot make contact with delivery contractor as telephone is not being answered.”

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Posted 3 years ago

Hello James Fitzpatrick We are sorry that delivery has not met expectations, we have looked at this and there is a delivery due today. We will be addressing this with our delivery partners. kind regards Roseland

Posted 3 years ago

“Third item purchased from Roseland. Superb packaging and excellent quality items. Bought over a few months and all match beautifully.”

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Posted 3 years ago

“Initial contact with the team was excellent - they agreed to hold all furniture I ordered (approx 11 separate items in multiple boxes). When we went to recall the furniture they were split and despatched separately - not great considering we were at a "new build" where no-one lived. The delivery firm only delivered to our area once a week which didn't suit us. After lots and lots and lots of correspondence, I arranged to send in a vehicle to their warehouse in Gloucester to collect the furniture that had not already been despatched. When the furniture arrived, the boxes were absolutely filthy - so much so that the black soot has gone everywhere in the house. Carpets were subsequently cleaned - clothes as well. The furniture quality is actually very good - it was just a shame about the experience to receive it all - and the state of how it was presented in the packaging..... I have noted all of the above to Roseland directly who I hope will address this in some way.”

Helpful Report

Posted 3 years ago

“As before, Roseland did not disappoint. Our latest acquisition was a small cabinet for our hall. Good quality, true to the picture displayed on line. Just what we wanted and good value for money.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews