Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is great value for money . Very good quality.”

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Posted 3 years ago

“Lovely furniture, really quickly delivered.”

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Posted 3 years ago

“The service was not satisfactory, I kept getting updates which just said ‘item at depot’ it caused me stress and when I tried to get a refund.. the item eventually turned up. This was not a good experience for me I’m afraid - the product is nice but the service was bad”

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Posted 3 years ago

“I came across this site by sheer chance and so pleased I did. The prices and availability were excellent plus the helpful and friendly staff were second to none. At such reasonable prices I expected the quality to be inferior but certainly wasn’t the case. Well done Roseland Furniture!”

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Posted 3 years ago

“Goods arrived damaged, we were offered a £35 discount but meanwhile found the same goods at Dunelm just in a slightly wider size for a cheaper price. Disappointing really”

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Posted 3 years ago

Hello We apologise for the issue with the item received, we can see you had been offered all options and chose to have the partial refund which has been applied to you. Kind regards Roseland

Posted 3 years ago

“The staff were extremely helpful at every turn and we are delighted with our patio furniture.”

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Posted 3 years ago

“Stylish and good quality.”

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Posted 3 years ago

“matches oakland furniture well.”

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Posted 3 years ago

“Excellent service. Products arrived very well wrapped and in good time. So many compliments already on our new end tables.”

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Posted 3 years ago

“Lovely furniture that is very good quality. Fast delivery. Ordered near Easter so the delivery was made as soon as possible.”

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Posted 3 years ago

“Yet to receive the item, still waiting, 2 weeks in. 2 phone calls to Roseland Furniture, was informed i'll get a call back but didnt have one. They believe the item was initially lost somehow. My review would have been much better if i had a call back from the company. i understand mistakes happen but when they do i should be informed whats going on as they have my money but i dont have any goods. Meant to be 1-3 days delivery times. I'll update this review with what happens. Very disappointing so far.”

Helpful Report

Posted 3 years ago

Hello We have checked the tracking for your item which is now showing at the delivery depot. We have contacted the courier to get this out to you asap. Kind regards Roseland

Posted 3 years ago

“Ordered and paid for a sofa on 10th April. Delivery was quoted as 3-5 days however still waiting ☹ Tracking shows me that the sofa arrived at the delivery depot on 20th April but no indication of when I will actually receive it. Very disappointing 👎”

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Posted 3 years ago

Hello Trudy, Thank you for your feedback, we can see the item is at the delivery depot and we have sent a message to prioritise the delivery. Kind regards Roseland

Posted 3 years ago

“Very helpful delivered without any fuss goods tracked all the way.”

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Posted 3 years ago

“Furniture was very good. The delivery was any time if it suited them and they wouldn’t change it for ant reason.”

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Posted 3 years ago

“Well made solid furniture.”

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Posted 3 years ago

“Beautiful furniture looks lovely in my hallway. Great service too”

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Posted 3 years ago

“I was very pleased with my small sideboard from Roseland, I had been after one for some time but the delivery from some suppliers was 9/10 weeks. this was delivered in 3 days and placed in situ (not left on the doorstep) at no extra charge (like some companies). The wood is a perfect match to my other furniture. The drawers are dovetailed joints and very roomy. The cupboard is spacious and takes my printer and all the paperwork which had previously cluttered the room. I would recommend Roseland as 1st class.”

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Posted 3 years ago

“Ordered 6 chairs. Money taken. Then emailed the next day to say no stock and the item is being discontinued so I couldn't buy the chairs. Money returned in full. Just a bit of a waste of time.”

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Posted 3 years ago

Hello, We apologise that this has happened, our supplier had just let us know that there had been discontinued after we put our orders in for them. This is most disappointing for us as well as the customer. Kind regards Roseland

Posted 3 years ago

“Excellent service, very quick delivery and lovely solid oak furniture. I will definitely be using Roseland furniture again. Thank you.”

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Posted 3 years ago

“Our table arrived water damaged, customer service was patchy to good, for 3 days the phone wasn't answered but emails answered in 12 hours and Facebook comments replied to. The pick-up of the table didn't go well until the last call to a customer service agent. Allot of the issues would be outside the control of Roseland, Covid staff shortages, useless courier, poor communication, a day before I was about to put the transaction into Paypal dispute the table was collected and a few days later a refund issued.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews