Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garden Furniture - Malaga Rattan Dining Set We ordered the Malaga Rattan dining set with 110cm glass top table and 4 stackable chairs from Roseland Furniture. We didn't know the company and have never ordered furniture on line before, but this set was just what we were looking for at a reasonable price. Very prompt contact from company to arrange delivery and we are delighted with our new garden table and chairs. The quality is very good and of sturdy construction and, as described, required minimal assembly. The chairs arrived stacked and with the cushions in one box and the glass-topped table was flat-packed in the second box. The instructions were very clear and the screws/washers etc were well packed. My husband and myself (both pensioners in our 70s) managed to assemble the table in about 30 minutes without difficulty and I have to say it looks very smart on our patio, the table having a lovely smoked glass top and the rattan and cushions are mid grey in colour. I would happily recommend both the company and the furniture without hesitation and the delivery company (MXL Deliveries Ltd) were very efficient and arrived when promised. All in all an excellent purchase.”

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Posted 3 years ago

“STILL AWAITING DELIVERY!!!!!!!!”

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Posted 3 years ago

Hello Graham Bonner We have looked into the delivery for you, our delivery partners have contacted you with a delivery day, please check all your email feeds for this notification. They are currently waiting for confirmation that the day chosen is ok for you. Please respond to them so they can confirm your route. Kind regards Roseland

Posted 3 years ago

“Well made and excellent value”

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Posted 3 years ago

“I still haven't recieved my furniture!”

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Posted 3 years ago

Hello Kate Buchan We are sorry there has been a delay in receiving your item. We have contacted the carrier and they will be in contact shortly to arrange the delivery with you. kind regards Roseland

Posted 3 years ago

“Very poor customer service. The armchair I ordered and paid for turned out to be discontinued. I had to call twice to find out why it hadn’t been delivered. The lady I spoke to the second time was very rude on the phone. A proactive phone call to let me know the situation would have been appreciated, rather than just an email (which never came through to me) and holding my money until I called.”

Helpful Report

Posted 3 years ago

Hello Kate Harding We have looked into this for you and we do apologise that the order had to be cancelled. We also apologise if you felt that our customer service agent was rude. This would not have been the intention. We do understand your frustration and apologise for any misunderstanding. Kind regards Roseland

Posted 3 years ago

“Beautiful piece of furniture”

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Posted 3 years ago

“Furniture it’s absolutely lovely, arrived assembled and protected. Some of the draw handles were missing but I got in contact with the lovely customer team and they sorted it out quickly and efficiently.”

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Posted 3 years ago

“Hi Received our large cusion storage unit. Very pleased overall. There is a problem with the top back right hand corner, but did not notce the damage until I had put the whole unit together and was certainly not going to take it to bits again. If you could just send a replacement top thst would be a bonus or a pladtic corner to go over the damge. Kind Regzrds Mzlcolm Gale”

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Posted 3 years ago

“Staff v efficient but goods damaged.”

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Posted 3 years ago

Hello, We are sorry that the item arrived in this way, we do hope we were able to resolve this for you. Kind regards Roseland

Posted 3 years ago

“Very good website, customer service and goods”

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Posted 3 years ago

“It's a bookcase made in Thailand not Roseland”

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Posted 3 years ago

“Just as pictured nice solid sideboard”

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Posted 3 years ago

“The furniture is good, although the quality wasn’t checked and one drawer knob was missing…still waiting almost two weeks later for a replacement. Very poor after sales service.”

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Posted 3 years ago

Hello Barry Thank you for your feedback, we are sorry you have not received this yet. We will re-send this to you. Kind regards Roseland

Posted 3 years ago

“So happy with my new dining table it's beautiful. Will be ordering with Roseland furniture again soon.”

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Posted 3 years ago

“Item when purchased said 3-5 working days delivery but actually took 14 working days”

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Posted 3 years ago

“The bookcase is everything I hoped it would be, it really enhances the newly decorated room .”

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Posted 3 years ago

“Excellent service ordered Thurs evening -arrived Saturday lunchtime. Good quality, reasonable price”

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Posted 3 years ago

“Easy purchase and efficient delivery”

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Posted 3 years ago

“Excellent. Happy with order process, delivery speedy and lovely quality item. Thankyou”

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Posted 3 years ago

“I waited over two weeks for delivery and was constantly fobbed off by customer services, when the table did arrive it was quite significantly damaged. We were offered a £40 refund which given the experience we have had, and at less 10% of the price of the table is a bit of a joke. Speaking to customer service on the phone I was made to feel like I was inconveniencing their day. Not one (of the 4 members of staff I spoke to) just said sorry or apologised in any way. Poor communication, poor product given the price point.”

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Posted 3 years ago

Hello, Thank you for your feedback, some of the larger items are by our 2 man delivery service which can take slightly longer and they contact the customer to arrange the delivery with you. We apologise that it arrived damaged, we can see that we are still waiting for a response from you on the options that were given via email. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews