“I ordered a long, chunky cardigan, from Rotita. Very appealing photograph, in the ad - just what I was looking for. The item that arrived bore no resemblance to the photo, it was cheap fabric, had misaligned sleeves and hem and was short. Nowhere near the hip length in the photo and not chunky knit, thin instead.
I was dismayed to see that I was supposed to pay return postage, for this poor quality and faulty item.
Going on their chat space, I asked about a refund of postage and got an equivocal reply.
I am supposed to pay £20 to send it tracked, to New Jersey, USA, although it was made and sent from China and that's where the Chat people are based.
A scam, be warned.”
“ｃｕｓｔｏｍｅｒ ｈｅｌｐｌｉｎｅ ｄｉａｌ845521 SEVEN TWO FOUR FIVE TERRIBLE PRODUCT !!!
I had made a purchase at end of January. The dress I ordered was not the dress I received. It was supposed to be a cotton dress, what I received was a cheap spandex material that looked like something you would purchase from the dollar store. I emailed the COMPANY explaining that NO response THEN i went ON Facebook and i found this HELP INFO OF THE COMPANY THE customer service is the BEST I have ever seen in my entire life THE PROVIDE me the SHIPPING LABEL AND MY GREEN DOLLAR WAS DEPOSITED INFO MY ACCOUNT. I WILL NEVER BUY THIS CHEAP, GARBAGE DRESS FROM THIS COMPANY AWFUL CLOTHING STORE”
“Never received items ordered. Went to a totally different state! Requested a refund in full, no deductions as I am not paying for their shipping error. We will see if they ever refund me in full.
BE WARNED THIS SITE IS TERRIBLE. YES CHEAP BUT YOU GET WHAT YOU PAY FOR. THEY WILL TAKE YOUR MONEY AND NOT SENT YOUR ORDER!!!”
“I have ordered three separate times from Rotita, and I have been very pleased each time, and will order from them again. If you have questions about materials used for manufacturing, weight etc; this can be found in the "Description" section when ordering.”
“You have false advertising,What you see on the chart is different from the products you have ordered,2.. I ordered small size for a bodycon dress and you delivered M.
3..low class quality”
“ordered $150 and in 2 months didn't get anything. They sent a tracking number from usps which had never received the package, only a request for a label. Finally, Paypal gave me my money back. This company intends to scam people.”
“I think I was the very first order that went in to your company. I was doing other things online and this ad popped on for Rotita, with very cute clothing. I clicked on it and ordered several pieces of clothing, and also many pieces of very unique and cute jewelry. I just received the full order and am very impressed with it all. You can't beat the affordable pricing either. I'll order more soon. Blessings!”
“BEWARE DO NOT BUY FOR ROTITA THEY SENT ME THE WRONG SHIRT AND WANT TO CHARGE ME FOR SENDING IT BACK.
THEY ALSO WOULD NOT REPOND TO 5 EMAILS AFTER THE 5TH TIME THEY SAID THEY COULD NOT DEAL WITH ME FROM FEB 10 T0 FEB 14 BECAUSE OF HOLIDAY WORST CUSTOMER SERVICE EVER. I JUST CALLED MY CREDIT CARD COMPANY AND THEY CREDIT ME. THEY ALSO MADE ME SEND THEM PICTURES AND STILL DID NOT WANT TO CREDIT ME FOR THERE MISTAKE”
“If I would have know how bad service this company offers I NEVER PURCHASE ANYTHING, I placed an order back in November 2020 and still today January 24, 2021 have received it. I asked for my money back and was told that the item was shipped. I will report you to the BBB because this is a big scam”
“I had no issues with my order, everything fit according to the size chart. It was just the quality of the shirts!! I was hoping for cotton, but my shirts were made of polyester and spandex which can be a little uncomfortable in summer months.
They need to write! What materials their clothing is made of so you can know what your getting. Otherwise! I’m happy”
“refused to give me a return address and only did when I contacted paypal.
2 items out of 3 faulty and 3rd very poor quality.
Told i could keep items and they would refund £50. I said I dont want to keep items with broken zips etc (couldnt unzip to try on)
To get a full refund they expected me to pay £30 return postage. U.K. consumer law states faulty goods return are paid by seller. I am now taking them to ombudsman. DO NOT RISK HAVING TO PAY RETUN TO USA.”
“Thank you everyone for your reviews. I was close to placing a $502.00 order. The clothes look very nice but I got scammed last year buying clothes on the internet. I did not look at the reviews at that time, so I am so thankful I did this time. Again thank you for taking the time to write a review!”
“This company is a con, I ordered 5 tops, they came ,I only opened one it was a rediculious size, and the material awful, also it cost me £31 to send them back, stay away from these theiving people”
