“Due to the bad results I decided to cancel my order within 24 hours after placing it. My credit card had already gone through. Eventough I cannot comment on the quality of the clothes, I can confirm within 3 working days my money was back in my account.”
“Absolutely dreadful clothing. I have to say it will be going to a charity shop as I would not be seen wearing it out ! Really bad quality! It looks even worse than you would buy in a market ! Just looked at other reviews, I can’t believe I fell for this and bought such rubbish. After reading reviews I can’t be bothered to get a refund seems more trouble than it’s worth . Well that’s the only and last time I will order from company’s I don’t know.”
“I wish I had read reviews before I purchased. Items didn't fit right. I asked for a refund. The refund was approved . They sent me a form a day later that lead me to believe that I had to pay for return shipping. So I shipped it. Then I get a return shipping label. I asked for a refund on the shipping but was turned down. I think they run a sleazy operation.”
“Avoid at all costs!
I bought a shirt from Rotita and when it finally arrived I loved the style and it looked great when I put it on. Within minutes the fabric began to bauble up. Seriously......within minutes.
I contacted the site and sent them pictures of the numerous places where the fabric had started to bauble (there were 3).
The site insisted I send back the item with tracking (proof of posting). As I'm in the UK and they are in the US it would cost me more to send back the blouse than the cost of the blouse in the first place.
Customer service was worse than useless. The rep barely spoke English and just kept repeating herself. When I was finally able to get her to understand she said she'd process the refund and get back to me in 24 hours. HA! Fat chance!
I chased up customer services and was given the same old story of return the blouse with tracking.
Instead, I think I'll take it out and use it as kindling for a bonfire. It's about the only thing it's suitable for.
DO NOT BUY FROM THESE SCAM ARTISTS!”
“Wouldn't even give them 1 star, they are selling absolute junk, poor quality and nothing like it looks in the picture, returns policy is rubbish so you're stuck with the expensive junk! don't touch them!”
“horrible company - sent back top that was too big - never worn -perfect condition - they tell me it was damaged - you can tell by how they "talk" on website they are in China - they offered be part of my money only!! I took it because I knew they would not return the full amount - never again!”
“I bought this dress to wear for my Granddaughter's wedding. If I only wear it one time, it was worth it. It looks and fits just as in the picture. I am very happy.”
“CUSTOMERS BEWARE!!!
CUSTOMERS BEWARE!!!! AS SOON AS I PLACED AN ORDER WITH ROTITA, I RECEIVED AN ALERT ON MY CREDIT REPORT THAT MY EMAIL AND PASSWORD WERE EXPOSED ON THE DARK WEB! COMPANY DOES NOT HAVE MUCH SECURITY FOR ITS CUSTOMERS!!!! BEWARE!!”
“Sadly their styles are very nice. The true downfall is the product is cheaply made! Cheap material. Very cheap feel. In one word ‘yuck’. Feels as cheap as it looks! True improving your material. Dollar store clothings. Way overpriced.”
“I ordered an item and when it arrived even though the,tag showed the correct size, the Jacket was about 5 sizes too small. I tried to return it and they asked if I would just be willing to get a 10% refund and keep the jacket. For what? I can't even get it on! After fighting with customer service and Pay Pal for 3 mknthd, I threw my hands up, but I learned a valuable lesson. If it isn't a well known US based department store or Amazon, I don't care HOW MUCH I like something. I won't be ordering it!”
“I have been trying to get a refund for over 35 days and still have not received one. I returned the items I bought which were the wrong size, over a month ago.”
“I ordered a grey and black mens bathing suit and after about 2 months of using it, I noticed the color started to change to a red tint. I contacted customer support. They responded that it's been over the 90 day return policy and would not help. Well it took 30 days of the 90 to receive the item. Poor customer service. They just don't back up there pruducts.”
“Ordered swimsuit, using PayPal.
I attempted contacting both when item was not received after several months. Got the rub-a-round from both. “Too bad; so sad”.
Item not received after 5 mo; no refund from PayPal.
BAD BUSINESSES-DO NOT USE!!!!”
“Terrible quality of the tops, feels like wearing plastic although the photos look so promising! I returned them instantly, paid for the return shipping and although they have received everything and have promised 14 times ever since I have been in the live-chats with them (over a span of three months now) they would return the money within days. Nothing has ever posted on my card, so I have filed a dispute now.”
“Sadly, I had to give a rating of at least 1 to post review. a negative 5 stars would be more accurate rating. All I can say is this company is a scam. First their sizing has something left to be desired. I sent back 2 of the 3 shirts I ordered and altered the 3rd one. I’m still trying after a month and a ½ to receive a refund. They never sent me notification that the order was being processed so I mistakenly ordered the same items a 2nd time. When I received the 1st order, I refused the second and they still haven’t given me the refund on that one either. I have talked to customer service (only on Chat of course) 4 or 5 times and keep getting the run around. STAY AWAY FROM THIS COMPANY!”
“sadly i had to give a rating of at least 1 to post review. a negative 5 stars would be more accurate rating. VERY low quality products. ordered a dress that started to fray within 3 hours of wearing it to work. I asked for a return, recieved label and shipped same day item was recieved within a few days back ti company. they said they could not give return (full nor partial) due to the un new condition item was recieved back - ummmmm of course cause the quality (or lack of) material. Another item was canceled on their part due to be out of stock - i paid $40 for the item they only refunded $18.17 WHAT THE HECK! no explaination for why a partial refund for an item not even shipped on behalf of not being in stock”
“DO NOT ORDER FROM THIS COMPANY!!!!Their return policy is madness. I don't know how they stay in business. I recieved damaged item and they want me to take a picture of it so they can determine what? I have been waiting their mandatory 48 hours for a return label..........unbelievable. There is no customer service number only chat or email! Not quality items either.”
“Ordered from company did receive merchandise. Returned items paid for the return myself with proof of delivery from USPS. Never received a refund they just kept asking the same four questions over and over even when I would respond each time with all the information from the 4 question they would ask. They would not process refund. They are a fraud do not use them. Turned them into FTC, Paypal and my credit card company. I encourage anyone doing business with them if they have comitted fraud against you to open a case with the Federal Trade Commission or your State Governor Office and get them banned from doing business here.”
“i'm seeing the exact same reviews about another chinese company, NEWCHIC. we all should read reviews first just to see if it's a chinese company and stay the heck away from that sorry country.”
