“Rotita was a miserable company to work with!! They took a LONG time delivering the items and it was a HASSLE when I tried returning them. To top if off...when I did return 3 items in one package...they refunded me for one only!!!!
...... AND then, they moved without a forwarding address and the Post Office could not track them down. They are CROOKS.”
“Terrible! Please do not buy from this scam of a company! Shirts looked nothing like advertised! Sent back immediately and was refused refund bc it stated the clothes were stained! This is not possible as they have never been worn! I am
Out 90 dollars!”
“I placed 2 orders with Rotita and returned the merchandise for a different size. When I finally received the blouses, I still had to return them. (I had placed my 2nd order BEFORE I received the first one. If I had know that I would be given such a hard time to get my refund, which I still haven't received, I would have NEVER placed my 2nd order!) It's going on 3-4 months that I haven't received my refund. I am VERY displeased with this company. If anyone wants to order these blouses Modlily.com is very trustworthy, and they sell the same blouses. I WOULD NOT RECOMMEND ANYONE ORDERING FROM THIS COMPANY! THEY ARE NOT RELIABLE, AND SOME OF THEIR MERCHANDISE IS NOT GOOD QUALITY.”
“When I received my order it looked completely different than what I saw online, very cheap quality. I sent it back and I never received my refund.
Do not trust this company!!!”
“Accused me staining and wearing that I damaged it. Not only did I never wear it I didn’t even try it on. The fabric was cheap, size looked huge. Not represented as the picture at all. Sounds like this is there complete MO, if you request a refund. I will never buy from them again live and learned. If I don’t recieve a refund a will dispute the chg.”
“I ordered two tops from Rotita. When they finally arrived, I tried each on once. They were of poor quality and were very unattractive. I followed instructions on how to return them, paying return postage myself. They emailed that they would not refund me as the items were 'stained and soiled'. That was a complete lie. This company is a scam. Do not do business with them.”
“When I received my Dress. I was and still very DISAPPOINTED my dress was not Done,ITS OBVIOUS the Threading was Not done,you can see where they just put a piece of material and threaded IT on the bottom of the Dress $45 down the Drain. Lesson Learned ,SPEND A FEW MORE DOLLARS AND GET QUALITY.. THIS WAS TRASH AND I MEAN IT FOLKS.. IT COMES FROM CHINA NOT FROM A BOUTIQUE OR AN ACTUAL STORE. STRAIGHT FROM THE WEAR HOUSE”
“Ordered 4 tops. None of them fit. I don't like the material. Shipping is very slow. Didn't even ask to return them. Just saved me more frustration. Wasted $100. You will not see any reviews less than 5 stars on the site......... What does that tell you? I do not recommend this company!”
“I have been trying to contact by email for the last two weeks trying to return my items as they do not fit and I do not like the way they feel. I tried them on as soon as I got them, but did not like the clothing and contacted the company, but have not received one response as of yet. I will never order from them again and never recommend them to anyone.”
“Unfortunately I ordered 4 tops from Rotita before I checked for reviews outside of their site. The tops looked so nice on their site, great material, vibrant colors, why wouldn't I like them, right?
Someone said it in another review that I read on this site, the material is nothing like what they show, it's extremely thin and like plastic. The sizes are wrong also, they run much smaller than what they should be, they don't fit me at all, but based on what others have said about trying to get a refund, I am going to spare myself the frustration and consider the $89 I spent as lesson learned to look for reviews outside of a companies site first.
Please take my advice and do not order from this company, I wish I would have read these reviews first.”
“They respond promptly. They favorably resolved my problem and I love their clothes. Unfortunately my body is not perfect but they accommodated me and I’m very happy.”
“Awful... avoid this company.
i bought a christmas dress for £25, which is too big and doesn't look nice... only to find that their return address is in USA... which will cost me about 1/2 the price i paid to return it! plus they say that they will reduce the refund if the item has been tried on... of course i tried it on!! customer service chat is ridiculous and saying "sorry" but not really helping - just frustrating! and to top it off, the same horrible dress i bought is now selling at 1/2 price on their site. that is really rubbing salt into the wounds! Avoid and buy the same dress from a UK site and save yourself the heartache and disappointment - and probably some money, too!”
“I returned 2 tops and have yet to hear from them. The material was CHEAP and nasty. I insured the package so maybe I'll see what the post office says. DO NOT ORDER FROM THEM.”
“I bought 3 tops....shipped in good time..however….after reading the reviews about customer service and no refunds...I decided to keep the tops and have them altered as they were advertised as "tops" but came down to my knees as if they were dresses. I will not order again.”
“Customer service is a joke. I returned 1 item and after 75 emails and 3 months later I received my replacement. Many of the email strings were not understood by the customer service (what a joke).
Once I had returned the original item they said they couldn't replace it or refund my $ because it had been worn and was dirty. I tried it on in my bedroom saw it was defective and sent it back.
There is no laundry instructions or a label stating what it is made of.
It was a horrible experience. Hopefully I can forget it soon.”
“SCAM, don't shop at Rotita they are Scammers. The sizes are about two sizes small and when you return the items they take about 70% of what you paid. We returned items that wasn't even tried on because the sizes are just that far off and they said the items were stained. This is a sorry excuse of a business; they are only there to get your money. Customer service is only by email and they never answer a question straight. Most times they use half phrases to reply back to you. I spent over $300 and so far only getting back $79. Stay away from this company if not you will be sorry once they get your money. Yes, the clothes do look good and the prices are good but it want be worth the trouble when they get your money.”
