“Just got a text saying that they tried to deliver my parcel but didn´t seem to be anyone in. Given that I have been home all day, I wonder if these people know how to use a doorbell!”
“This is not the first time I have had this problem, after receiving the redelivery card.
I went online and filled in the details and was given a new delivery date for two days forward, needless to say it didn't arrive so phoned help line was told it was due today and guess what it didn't arrive today either.
What a waste of time.
The ladie on the phone had already said she could see a note admitting the failure to delver on the alloted day.”
“Collection times are an absolute p*ss take! I work 7-5 Monday to Saturday and have no neighbors therefore I literally have no way of getting my items! They refuse to leave it in a safe place!”
“They are so pedantic, rude and incompetent! I wanted to send a parcel off to someone with a pre-printed postage label off eBay ( I sell on eBay ). And they put my parcel through a plastic thing and looked at me really rudely and said that's not the right size and it has to fit through easily. It fitted through fine and there is nowhere it says you have to make the parcel fit through easily. All they want is EXTRA MONEY when you go up to the next postage boundary! Do not waste your time!”
“One of the worst companys in the uk, they still think there in the 90's, only open from 7:30 -12 which no good to anyone who works...they are rude, items which fits through the letterbox they will take back to depot etc, just such a useless service, its shame we couldnt choose yodel or someone eles ....hopefully they get bought out or the queen remove the company”
“Far too many times have I received a failed delivery notification while I've been at home waiting for the delivery. Truly atrocious service, Royal Mail need to get their act together.”
“Unacceptable it’s not the first time that I receive a red card while I am at home also made an official complaint but for no reason just internally to deal with but unfortunately no results for the customers Royal Mail in old trafford M16 7QA management should be much better unuccepptable for Royal Mail .Postman should know that to be a postman it’s not just a job it’s an important role in modern society it’s hard to be a postman but it’s really nice to feel that you succeeded your goal to deliver to insist to make sure that you deliver”
“Parcel saying delivered and it had not trying to get to someone on the phone is a joke 45 minutes waiting and then when it gets answered it cuts off half a day wasted trying to get through most large companies seem to be improving customer services not Royal Mail by far the worst I have come across”
“Royal Mail is by far the worst delivery service going. It's not Royal and it's not mail. I have had to complain three times this year at the local sorting office about mail being put through the wrong letter boxes. These over-rated ex-public servants has lost the responsibility and esteem that the postmen of old used to have. They are either thick or criminal. I have an empty house near me where post for other addresses regularly gets delivered to. Some of it is in bundles with rubber bands round them as if never sorted. I think this is deliberate and not genuine mistakes. The postmen they employ now and the general culture that pervades Royal Mail means it's quicker to dump mail than deliver it. The same idiots that walk around in silly shorts in winter are the same ones dumping your hospital appointment.”
“Dreadful customer service! After several complaints over the phone and emails, the excuse was: " The drivers are a law to themselves" -that's mean that their managers can not control them....”
“I have sent a present to Bulgaria with first class royal mail with tracking number. But they were disappointed today they received the item brocken. I have pictures tracking number and a receipt from the post office.
And also the item was wet”
“I guess if you want for someone to open the door, you would use the door bell. In this case I just got left a note to collect my parcel that I’ve been urgently waiting for the next day. So disappointed in this service..”
“Phoned to report damage due to postman's actions. On hold with music playing, waiting to speak to someone for a whole HOUR. (Had to hang up as would then get charged fortune by my phone company). Had same experience in the past.”
“Continuously poor service - parcels arrive damaged, at the wrong address or not at all. Use ANY other courier service, guaranteed to be better (and cheaper) than RM”
“Royal Mail lorry hit me on the M1 at the backside refused to stop stuck his fingers up tried to contact Royal Mail to sort this problem out have had nothing back from them insurance and now told me the car is a total loss I'm going to give the videos to the Sun paper and I'm also going to press charges for failing to stop at the scene of an accident absolutely disgusting and atrocious service”
“I "used" to have a online store which I forced myself to close because of the fools at Royal mail!! We dealt with mainly fine delicate porceline work which we wrapped and packaged so well to damage them they would have to be launched around or stamped on! We had a total of 27out of 112 sent delivery via royal mail turn up broken and most of those were items that had to be resend to the same people, I phoned royal mail and they said there's nothing they could do to help me so all I can say is avoid using these ignoramuses, royal mail my backside these fools can't deliver a package in good let alone royal condition.”
“I was expecting my parcel today between 9:12am and 1:12pm from the text message received and its now 4:24pm and still no parcel when I tried to call to find out what was going on there is no contact number and the online messaging service is no good what so ever this has put me off using the Royal mail or any company who use them for deliveries no customer service what so ever they only care about getting paid.”
“I paid for 24h delivery and local drop point refuse it , finally my parcel returned to the sender . Then they wrote mail to my :
"I would like to respectfully advise you that I’m unable to help you as Post Office Ltd® enquiries are handled by their own customer service team"
UNBELIEVABLE IGNORANCE
Everyone should avoid Post Office as a plague!!”
“I was just making a simple polite enquiry and was spoken to like I was 5 years old and very rude kept interrupting me not giving me a chance to explain the problem.”
