“A 3 month fissco, American friend ex-US Fighter Pilot seved here in WW2 visiting UK on short nostalgia trip with fellow comrades purchases a gift fot me in Oxford before moving on to Bury St Edmonds. We couldn't meet up as we were 8hrs round trip away and he had to leave mid-day to get flight back to USA. Didn’t have time to find PO so took it home and posted it to me from California in plenty of time for it to arrive before Christmas. Royal got it couldn’t distinguish the address As it got damaged on area where it was written and in their infinite wisdome sent it on to Canada. After a couple of months thinking it was lost, it turned up back in the USA and he said that he’d post it again. Great stuff I thought until I get a ticket fron RM saying that they have it but I need to psy them £15.91 to get it from them. Customs want £7.91 import tax and ss a result RM add anothe £8 handling charge! What!! Are they sll having a laugh? The package was pisted paid for to be delivered to my house so why add insult to injury. As for important tax/duty on original UK purchase is a joke! Now try getting in touch with RM. no one answers the phone not even out of peak hours, so forced down the email route which they claim to reply within in 3 working days still isn’t replied to 8 days later! I wouldn’t give them one star for their total disregard to their customers. When you need to speak with someone to explain complicated issues like this you shouldn’t be so badly ignored
RM staff (Guy on the desk), at the Sorting office says there is a sticker stuck over the customs declaration and so therefore cannot tell me what contents are stated to be inside it. Wouldn’t even show me the package! I dont know whats been sent as its a surprise- Lucky dip or what!!”
“Absolutely disgraceful customer services!! Cant get through by phone, hanging on the line for 45mins even outside of peak time, I might add! Costing min 5p per min + calles several times hung up in frustration of not being answered by a human being. Just Constant referral to their website. So I contacted by email, which they say they’ll reply in 3 working days! What a joke, as I write this review its been 8 days and still no reply.
At the dorting office I adked the operative if there was anyone in authority I couls speak with. He said thats me! He couldn’t answer any of my questions, literally just shredded his shoulders at my questions and referred me to the customer services department with the same number I repeatedly call that no one is picking up. What’s happening in our society where anyone in business literally doesn't want to speak with their customers.
There should be some form of legislation against these big organisations that make it difficult or damn near impossible to speak to a member of staff. After all not every issue is covered by Q&A on a website. Some things require a person to sort things out!
Customer Service isn’t a term RM should be titled because basically there isn’t any!!
Angry & frustrated,
Coventry.”
“i wait the order from 17 january,the parcel delivered in 18 january today is 5 february of course i dont received yet, the order is from amazon.co.uk with royal mail”
“Lets start with your machinery... its fantatic…..it can open a parcel take contents out reseal it and post it on its way to be delivered a month after it was stamped at a post office.....and I have it in writing(email)that it was the machine than done this....Not the fact that Item enclosed was STOLEN by one of your employee's.I am the person who received this package and I am disgusted with your poor lame excuse.You have tried to palm my Daughter in law of with this but we do not except it.I still have packaging in my home and believe we will be taking this further.I understand parcels and letters get lost in post but for it to be delivered and contents removed by your employee (s) amd your reason for it is not acceptable.If I could of rated 0 stars I would of.”
“It becomes very unpleasant experience when you try to talk with their Administration (Customer Service, Business dept, etc. departments). We haven't seen such unprofessional attitude in nearly any other company.
Delivery and pricing are otherwise an overall great service.”
“Lost my package. Didn’t pay for the contents. Even though it was up to £50 etc - gave me 4,50 refund on the postage cost but left me without being able to help my animal due to loosing my package and me not receiving a refund!!!!!!!!!!!!!!! Thanks a lot for ruining my Christmas”
“If I could give them no stars I would. My father ordered an item online, it was an expensive item and the Royal Mail postman delivered a note a few days ago stating that the item needs to be collected and it’s at the local Royal Mail depot. My father went to collect it today and the manager there said they don’t have it and they can’t find it (despite the postman stating it’s at the depot). It is possible someone just stole the item which is a shame. And nobody will do anything about it and nobody will be held respsonsible. Unhelpful staff, terrible service, there are no regulations on how to deal with such problems. I’d avoid Royal Mail at all costs if I could.
If something serious like this were to happen in a more rigorously controlled government service like the NHS, there would be lawsuits and those responsible would be prosecuted. Stealing is not acceptable at any cost. The Royal Mail needs fixing ASAP”
“This is by far one of the most carriers for International shipping, I lost a lot of money and time because of their terrible service.
You pay extra cash with the hopes that they will take extra care but that does not happen.
As soon as your parcel leaves the UK is based on luck if it ia going to be delivered or not...honestly.”
“First class signed for parcel not delivered after 7 days, Non existent customer service, waiting on phone for 30 minutes, frustrating and anxious experience.
Sent a special delivery item also earlier this month, arrived 1 day late, royal mails services these days is very poor, use them if you want a massive amount of stress and anxiety, otherwise use a fully tracked courier service like dpd or hermes.”
“Absolutely horrible service. They said they lost my parcel and didn't even apologise. And it's been more than a month since I have claimed it but no news so far. Useless retards.”
“Royal Mail is a bad company!
I lost a lot of money and items because Royal Mail not updating their tracking system to proof the delivery...
Everytime i post from Greece to UK is a nightmare!”
“Hardly any of my deliveries to the US turned up in October, which led to me having to make loads of refunds, and then to top it all this led to bad reviews and therefore badly affected my sales.
I wrote to the Royal Mail in December and they didn’t even reply, how rude.
The other day I started the claim process, but I only managed one, as it took 1/2 hour, just not worth it, and that’s where it’s all wrong.
I want an explanation, an apology and compensation - not to be ignored”
“Is this the procedure for 1st class correspondence?
One 1st class letter ended up on the ground amongst leaves and puddles... I can't help but wonder if this was the same for ALL my documents sent to the Home Office through "first class-signed for"?!
... by the way, I've received their official answer to the letter I've sent them, and they didn't received any correspondence from me.... therefore my letter was "delivered in a professional way".
I've hoped all this time that if it wasn't delivered to the Home Office it will be sent back to me(RTS), but it was in vain.
1 star is already too much.”
“England - Royal Mail Workers. You still have our package it’s been since the beginning of December. We paid extra in customs and taxes and shipping fees. Why are you holding on to the package? Why haven’t you delivered it? Why did my receiver have to pay money to pick up thier package up last year? What is going on? Is their no accountability? They don’t live on the top of Everest, nor do they live in the remote parts of the rainforest, but they live in Belfast. Is that a difficult place to deliver to? I mean wtf is going on there?
I know Royal Mail has educated individuals so what’s the problem with delivering packages, why are you holding on to the package in England when it shoulda gone to Northern Ireland?”
“Why cannot Royal Mail update its tracking system & accountability mechanism so that I can get contact with the deliveryman who actually screwed it up and figure out what was going on?”
“Royal Mail is a joke, you have no way to contact them other then send a complaint which gets binned, the phone service is useless, 60mins on hold.
Still waiting on my Royal Mail Special Delivery Guaranteed 1pm > it's now Day 4.”
“Horrible mail service!! I never received my item from the U.K. Thanks to Royal Mail it screwed up my Christmas because I needed the item for Christmas. Never again!”
“So I ordered an item from overseas and had to pay a customs fee which I did and arranged for the parcel to be delivered on January 10th but the parcel failed to arrive on that day.”
