Rutland Cycling Reviews

"Ordered a Giant Contend 1 last week. Quality bike at a very competitive price! It was delivered promptly,bit of a mix up with dates but this was promptly and very efficiently dealt with by Rebecca in customer services. Great service would recommend to anyone searching for a new bike!!"

"I had a \u00a33000 bike delivered to me on Friday 19th June 2020. After removing the bubble wrap I noticed a deep large scratch on the downtube. I called immediately and after waiting almost one hour I got to speak to someone. First of all they said that touch up paint may solve the problem. I was not happy at this suggestion so they asked me to send photos of the damage. \r\n4 days later I received a reply saying they could offer me \u00a350 worth of reward vouchers (have to spend with Rutland Cycling). Again I was not happy and told them. They came back with an offer of \u00a3100 instead. I told them that this was an insult and requested a return. This was arranged with the damaged bike being delivered to them on Monday 6th July. Almost 2 weeks on and I still haven\u2019t received an acknowledgement of the return or what is happening with my Cyclescheme voucher that I used to purchase the bike. \r\nIt is now the 19th July, exactly 1 month after receiving the damaged bike. I have no bike, cannot reuse my cyclescheme voucher and am totally fed up with Rutland Cycling customer service. It as appalling! Emails take days to get a response and wait times on phone calls are unbelievably long, that\u2019s if you\u2019re lucky enough to get through! \r\nI have copied the M.D. and a CEO in to my emails but they obviously don\u2019t care either as I\u2019ve had no communication from them. I\u2019ve also tweeted but not had a single response that way either. I\u2019m at my wits end! I have no further avenues to explore and just have to wait for Rutland Cycling to get on with it. Who knows how long that will be!?!\r\nPLEASE DO NOT USE this company if you value good customer service. "

"Nightmare customer service. Do not use Rutland right now to get a bike\n\nI order a bike at Rutland, and I was very excited for it to arrive. I paid nearly 1k for it, and while it was a bit out of my price range, I decided to go for it. When I got it, the bike was damaged in multiple spots. Big divots and scratches on numerous places, and I was very upset.\n\nIt's been over 1 week with zero help from Rutland. Their customer support and service has been absolutely appalling! They do not answer the phone, and they ask to email with an SLA time of 2 days.\n\nIt's now been 10 days with no help from customer service. I will never buy a bike or any product from this company ever again. To not prioritize customers that make a big purchase and get a substandard product, is so upsetting to me.\n\nI now have an expensive bike that is sitting in my flat and can't use it until I hear back and get this problem solved. After over 10 calls and 8+ emails, I still have yet to get any support or help.\n\nI'm SO UPSET and disgusted. I would never treat my clients this way, and I would properly prioritize complaints and problems as they come in. I can't believe this, and I likely will end up just returning the bike for a full refund given how upset I am. I feel helpless with no help or support."

"Nightmare customer service. Do not use Rutland right now to get a bike\n\nI order a bike at Rutland, and I was very excited for it to arrive. I paid nearly 1k for it, and while it was a bit out of my price range, I decided to go for it. When I got it, the bike was damaged in multiple spots. Big divots and scratches on numerous places, and I was very upset.\n\nIt's been over 1 week with zero help from Rutland. Their customer support and service has been absolutely appalling! They do not answer the phone, and they ask to email with an SLA time of 2 days.\n\nIt's now been 10 days with no help from customer service. I will never buy a bike or any product from this company ever again. To not prioritize customers that make a big purchase and get a substandard product, is so upsetting to me.\n\nI now have an expensive bike that is sitting in my flat and can't use it until I hear back and get this problem solved. After over 10 calls and 8+ emails, I still have yet to get any support or help.\n\nI'm SO UPSET and disgusted. I would never treat my clients this way, and I would properly prioritize complaints and problems as they come in. I can't believe this, and I likely will end up just returning the bike for a full refund given how upset I am. I feel helpless with no help or support."

"Nightmare customer service. Do not use Rutland right now to get a bike\n\nI order a bike at Rutland, and I was very excited for it to arrive. I paid nearly 1k for it, and while it was a bit out of my price range, I decided to go for it. When I got it, the bike was damaged in multiple spots. Big divots and scratches on numerous places, and I was very upset.\n\nIt's been over 1 week with zero help from Rutland. Their customer support and service has been absolutely appalling! They do not answer the phone, and they ask to email with an SLA time of 2 days.\n\nIt's now been 10 days with no help from customer service. I will never buy a bike or any product from this company ever again. To not prioritize customers that make a big purchase and get a substandard product, is so upsetting to me.\n\nI now have an expensive bike that is sitting in my flat and can't use it until I hear back and get this problem solved. After over 10 calls and 8+ emails, I still have yet to get any support or help.\n\nI'm SO UPSET and disgusted. I would never treat my clients this way, and I would properly prioritize complaints and problems as they come in. I can't believe this, and I likely will end up just returning the bike for a full refund given how upset I am. I feel helpless with no help or support."

"Nightmare customer service. Do not use Rutland right now to get a bike\n\nI order a bike at Rutland, and I was very excited for it to arrive. I paid nearly 1k for it, and while it was a bit out of my price range, I decided to go for it. When I got it, the bike was damaged in multiple spots. Big divots and scratches on numerous places, and I was very upset.\n\nIt's been over 1 week with zero help from Rutland. Their customer support and service has been absolutely appalling! They do not answer the phone, and they ask to email with an SLA time of 2 days.\n\nIt's now been 10 days with no help from customer service. I will never buy a bike or any product from this company ever again. To not prioritize customers that make a big purchase and get a substandard product, is so upsetting to me.\n\nI now have an expensive bike that is sitting in my flat and can't use it until I hear back and get this problem solved. After over 10 calls and 8+ emails, I still have yet to get any support or help.\n\nI'm SO UPSET and disgusted. I would never treat my clients this way, and I would properly prioritize complaints and problems as they come in. I can't believe this, and I likely will end up just returning the bike for a full refund given how upset I am. I feel helpless with no help or support."

"Nightmare customer service. Do not use Rutland right now to get a bike\n\nI order a bike at Rutland, and I was very excited for it to arrive. I paid nearly 1k for it, and while it was a bit out of my price range, I decided to go for it. When I got it, the bike was damaged in multiple spots. Big divots and scratches on numerous places, and I was very upset.\n\nIt's been over 1 week with zero help from Rutland. Their customer support and service has been absolutely appalling! They do not answer the phone, and they ask to email with an SLA time of 2 days.\n\nIt's now been 10 days with no help from customer service. I will never buy a bike or any product from this company ever again. To not prioritize customers that make a big purchase and get a substandard product, is so upsetting to me.\n\nI now have an expensive bike that is sitting in my flat and can't use it until I hear back and get this problem solved. After over 10 calls and 8+ emails, I still have yet to get any support or help.\n\nI'm SO UPSET and disgusted. I would never treat my clients this way, and I would properly prioritize complaints and problems as they come in. I can't believe this, and I likely will end up just returning the bike for a full refund given how upset I am. I feel helpless with no help or support."