SACLÀB GmbH Reviews

Name: SACLÀB GmbH
Address: Mathilde-B.-Weichner Str. 3, Muenchen, Bavaria
Rating: 4.83

4.8 Rating 403 Reviews

96 %

of reviewers recommend SACLÀB GmbH

Company Reviews

Metrics

Info

4.8

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was asked to indicate a private adress for delivery instead of an adress at a post office. for safety purposes. After 2 days I indicated a private adress - and waited for the parcel 3 days, without getting anything. But your e-mails wrote, that the parcel has been sent... Then I had the idea to go to the post office to ask... and the parcel was just arriving there. It had taken 3 days to arrival and wrongly to the adress where you formerly refused to deliver... and 2 days later then indicated by parcel tracking. So I was really in big stress for 3 days, no bag and he tracking was wrong...”

Helpful Report

Dear Estilla, Thank you for sharing your experience — and please accept our sincere apologies for the inconvenience. While we encourage private addresses for security reasons, your updated address wasn’t properly registered on our side, which led to the parcel being sent to the incorrect location. We understand how frustrating and stressful this must have been. Our Customer Care team has reached out to you via email, and we're taking steps internally to ensure this doesn’t happen again. Thank you for your patience and understanding. Warm regards, The SACLÀB Team

“The purchased Chanel Jumbo was not as described, because unfortunately it shows an obvious scratch about approx. 6cm on the backside. The scratch wasn‘t described nor pictured in multiple photos sent. The 2 times booked video appointed didn‘t work, one due to illness which I show understanding, but the second one was just beeing ignored. So be careful to only rely on photos!”

Helpful Report

“The bag was in good condition and nicely packet. I did the payment by bank transfer and it took very long before it was on there account. So i send a few emails if it was already received but one of the employees was not very kind in there answer back. And it was at my 6th email that somebody said let me check with our administration and i got the answer back within 5 min that the money was already on there account. So in al it took almost 2 weeks before i had my bag. I dont know if ill order a bag again at Saclab.”

Helpful Report

“Bag has scratch, although it has grade 1 never been worn Price too high”

Helpful Report

“Fast delivery but Id liked an official certificattion. This bay is pretty, but could be from anywhere,..”

Helpful Report

“after cleaning and creaming after a few days the spots came back”

Helpful Report

“Hi. From ordering to deliver of the items it was perfect. I tried to use both of the products to my lady dior bag and chanel classic flap. But unfortunately after using the balm conditioner it leaves white streaks on the leather of my chanel classic flap in caviar leather.”

Helpful Report

Hi Prescida, Thank you for your feedback! We're sorry you're not happy with our Protecting Leather Balm. Due to its wax-like texture, product residue can settle and appear white when it dries. To remove it, we recommend using a soft microfibre or cotton cloth and rubbing the spots on the leather. By doing so, the left-over balm softens and should be removable. If you continue to have issues or cannot remove the product residue please reach out to our team via saclab.com/contact/. For future usage, we recommend applying only a small amount of balm, removing it thoroughly and polishing the leather directly after. We're here to help if you have any further questions. Best wishes, SACLÀB Customer Care

SACLÀB GmbH is rated 4.8 based on 403 reviews