SACLÀB GmbH Reviews

Name: SACLÀB GmbH
Address: Mathilde-B.-Weichner Str. 3, Muenchen, Bavaria
Rating: 4.83

4.8 Rating 403 Reviews

96 %

of reviewers recommend SACLÀB GmbH

Company Reviews

Metrics

Info

4.8

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy with the leather care kit I purchased. I used a minimal amount and buffed any extra off with a white cotton cloth as instructed. Not only did it settle in the seams of my chanel classic flap which low look white and I am unable to remove it, but it also left a white cast on the black leather making my bag look grey. This is really unacceptable! Nowhere in the instructions did it say that this cannot be used with dark colored bags or that it may cause color change. I shouldn't have to take my bag for repair for using a product that was specifically advertised for it!”

Helpful Report

Hi Christina, Thank you for your feedback! We are sorry you’re not satisfied with our Preserving Leather Balm. For quilted Chanel bags, you can try rubbing the seams with a soft microfibre or cotton cloth — the friction should soften and remove the wax. It should not leave any persisting traces on your bag. Please reach out to sales@saclab.com if you have issues removing it. We are always here to assist. Best wishes, SACLÀB Customer Care

“Excellent service received my item quickly in immaculate condition. Thank you!!”

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“Great experience and the bag was as described”

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“Excellent products and excellent support. If you also could take care of import fees formalities and the like and include it in the purchase price, that would be amazing! Otherwise, I‘m very happy with my purchase and am visiting your online shop regularly!”

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“amazing items! great prices! expert sellers!”

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“So immpressed by contact with the Team and how fast they shipped my item. The bag is stunning and it matched the description in 100% (the condition was even better, in my opinion). Definitely I'd recomand it to my freind.”

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“I was looking for this bag forever. Was really excited and honestly suprised about the quality of the product and the packaging. Will be back”

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“Great Customer experience, very nice people. I would highly recommend to my friends to check your very well selected Items.”

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“Very good experience, speedy delivery and good quality. Thank you”

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“Meine Chanel Tasche ist wunderschön und wie beschrieben angekommen. Der Kundenservice ist wirklich exzellent. Ich bin super zufrieden und kann Saclab nur empfehlen!”

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“Friendly, professional and very patient!!”

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“Always the BEST service !”

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“Nice product, super service and very fast delivery 😎”

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“Also vom Grundsatz her bin ich sehr zufrieden. Der Versand ging wirklich rasend schnell. Perfekt. Bei der Entscheidung hätte ich mir gewünscht, dass ich im Vorfeld gewusst hätte, dass man im Nachhinein einen Spa Gutschein bekommt, weil die Tasche doch einige Gebrauchsspuren hatte, die man auf den Fotos nicht erkennen konnte und auch nicht zu dem Grad passte. Das hätte mir meine Entscheidung die zu behalten einfacher gemacht. Nachdem ich mich entschieden habe sie zu behalten, habe ich sie aber eh mit Pflege bearbeitet. Dabei gingen einige Dreckrückstände schon ab. Ich habe jetzt auch gehört, dass einige bei einem Verkauf einen 200 € Gutschein bekommen. Ich weiß gar nicht ob ich den vor zwei Jahren oder wann ich etwas verkauft habe bekommen habe. Aber ist jetzt ja auch egal. Die Abwicklung war auf jeden Fall Ruckzuck. Ich bin mit der Tasche zufrieden, weil sie sehr besonders und einfach wunderschön ist. Da kann ich über die Abnutzungen hinwegsehen.”

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“Everything went smoothly, the delivery was fast and the bags are stunning!”

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“Sehr netter Kontakt mit dem Kundenservice die Picotin wurde sehr schnell geliefert. Der Zustand ist 1A so wie beschrieben. Herzlichen Dank an Maxine und Elisabeth”

Helpful Report

“Hi. From ordering to deliver of the items it was perfect. I tried to use both of the products to my lady dior bag and chanel classic flap. But unfortunately after using the balm conditioner it leaves white streaks on the leather of my chanel classic flap in caviar leather.”

Helpful Report

Hi Prescida, Thank you for your feedback! We're sorry you're not happy with our Protecting Leather Balm. Due to its wax-like texture, product residue can settle and appear white when it dries. To remove it, we recommend using a soft microfibre or cotton cloth and rubbing the spots on the leather. By doing so, the left-over balm softens and should be removable. If you continue to have issues or cannot remove the product residue please reach out to our team via saclab.com/contact/. For future usage, we recommend applying only a small amount of balm, removing it thoroughly and polishing the leather directly after. We're here to help if you have any further questions. Best wishes, SACLÀB Customer Care

“I have ordered a CH bag, on which started the painting coming off after 2 days, with normal usage. I sent pictures to the Customer care, and they really fast rejected the return, writing, that this is my fault. This is ridiculous. It was a 3000 euros bag, and there is signs on the bag for ex. repaintings, spots etc. which were not written in the bag’s description on their website. Never ever!”