SACLÀB GmbH Reviews

Name: SACLÀB GmbH
Address: Mathilde-B.-Weichner Str. 3, Muenchen, Bavaria
Rating: 4.83

4.8 Rating 403 Reviews

96 %

of reviewers recommend SACLÀB GmbH

Company Reviews

Metrics

Info

4.8

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alles gut gelaufen und top Zustand der Ware.”

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“Great customer service and excellent experience, both as a buyer and a seller.”

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“I was asked to indicate a private adress for delivery instead of an adress at a post office. for safety purposes. After 2 days I indicated a private adress - and waited for the parcel 3 days, without getting anything. But your e-mails wrote, that the parcel has been sent... Then I had the idea to go to the post office to ask... and the parcel was just arriving there. It had taken 3 days to arrival and wrongly to the adress where you formerly refused to deliver... and 2 days later then indicated by parcel tracking. So I was really in big stress for 3 days, no bag and he tracking was wrong...”

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Dear Estilla, Thank you for sharing your experience — and please accept our sincere apologies for the inconvenience. While we encourage private addresses for security reasons, your updated address wasn’t properly registered on our side, which led to the parcel being sent to the incorrect location. We understand how frustrating and stressful this must have been. Our Customer Care team has reached out to you via email, and we're taking steps internally to ensure this doesn’t happen again. Thank you for your patience and understanding. Warm regards, The SACLÀB Team

“Everything very good”

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“Vielen Dank Exzellenter Service”

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“Excellent!”

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“best service ever!”

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“Traumhaft schöne Tasche in hervorragendem Zustand. Bilder und Beschreibung der Tasche entsprachen dem tatsächlichen Zustand. Der Bestellprozess und die gesamte Abwicklung sind absolut unkompliziert und professionell. Schneller und zuverlässiger Versand und liebevolle Verpackung. Die Website ist perfekt gestaltet und durch die sehr sinnvoll gewählten Auswahlkriterien findet man schnell das Produkt das man sucht.”

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“The best online shop ever , excellent service and professional staff.”

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“Perfect support”

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“Great Service”

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“Schnelle Rückmeldung, Behebung des Zahlungproblems innerhalb von Minuten, super schnelle Lieferung, Ware genau wie beschrieben”

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“Smooth and reliable”

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“Amazing service and totally satisfied!!! I recommend truly”

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“I called the company lady was very kind and helpful also the delivery is perfect!”

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“Amazing bag amazing service …. Merciiiiiiiiii”

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“SACLAB provided the easiest and smoothest luxury purchase experience I have ever had. The item was exactly as described, if not better.”

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“I purchased my first Chanel bag via Saclàb on April 23rd 2025, and I couldn’t be happier with the experience! The delivery was smooth and fast and the bag arrived within a week via UPS. When it arrived, I wasn’t entirely sure about the color, so I immediately reached out to Saclàb’s customer service. I was incredibly well assisted by two lovely team members, Oliver and Giorgia, who were quick to help and even suggested a few alternative options. In the end, I decided to keep the bag, as it truly grew on me over time.The bag arrived in excellent condition, and honestly, I would never have guessed it was pre-loved! I will definitely order from them again in the future.”

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“Great service! Safety , Security, packing , contacting !”

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“The product was poor condition, looks totaly abused. Customer service even didn’t bother to reply to my message. Scam!”

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SACLÀB GmbH is rated 4.8 based on 403 reviews