SACLÀB GmbH Reviews

Name: SACLÀB GmbH
Address: Mathilde-B.-Weichner Str. 3, Muenchen, Bavaria
Rating: 4.83

4.8 Rating 423 Reviews

96 %

of reviewers recommend SACLÀB GmbH

Company Reviews

Metrics

Info

4.8

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Excellent sourcing service. I had for some time desired a certain bag. It was not in stock so I placed a request. Within two werks Saclab had found two options of the very same bag. When they recieved the first one it did not meet the grading so they replaced it with the second bag. I appreciated the tracking device for security. The hand written note and dust bag week also very sweet. But most of all I love my new bag!”

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“I am delighted about the selection and quality offered. Accurate and detailed description of bags, great communication and delivery is prompt and secure.”

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“The bag is absolutely wonderful.”

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“I’m absolutely delighted! I’ve been looking for a bag like this for a long time, and I’m so happy I found it with you in perfect condition. Thank you for the excellent service.”

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“Top service!!! I’m more than happy with my new bag!!! Highly recommended!!!”

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“Very good service”

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“Hi there, thank you so much for the lovely message. We received the bag safe and sound, and we really appreciated the little notes and thoughtful gift inside! Just a small heads-up, after having the bag authenticated by an expert, it seems the stamp reads [i] rather than [J]. Just wanted to let you know. :')”

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“My second purchase - love it! Bag arrived within a day, in excellent condition!”

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“Highly professional shopping experience. Appreciate SACLÀB team diligence and honesty on the description of the product, promptness in replying to emails, and the shipping turn-around and tracking.”

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“Tolle Tasche! Einfach wunderschön! Und die Lieferung ging auch unheimlich schnell. Vielen Dank für die professionelle Abwicklung und den Versand per Tracker!”

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“Quick easy and reliable service! Bag was as described. Thank you!”

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“I have some experience with Saclab. If you are a buyer you will find a good service and experience but If you try to be a seller it’s a totally different story. So from this side I found only a bad experience. They have a double standards. They try to put to your account some buyers fee, they get sometimes an offer but don’t respect it even after you complete the sales form and you get a proof with lower fee. I warn and advise caution.”

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Dear Oli, We’re sorry for the confusion and appreciate your feedback. Our consignment fee is fixed and transparent — in your case, it was reduced during our seasonal August promotion. The price shown when submitting the form is only a first indication based on your bag's details; the final sale price is always agreed together once we’ve inspected the bag in person. The buyer’s premium, on the other hand, is paid by the buyer and helps us provide expert authentication, personal care, and express services. It does not affect your seller payout. Our team has already been in touch, but if you’d like to revisit any aspect, please don’t hesitate to reach us at sales@saclab.com. Kind regards, The SACLÀB Team

“Exzellenter Service-die Birkin ist in einem hervorragenden Zustand-bin super zufrieden😊”

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“The communication was excellent. The bag arrived fast and was in superb condition, no smell, nothing. Overall I was very pleased with the outcome!”

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“I found my dream bag for a reasonable price. The bag was exactly as described and in flawless condition. I ordered on Wednesday and received on Thursday, with a cute personal letter. Thank you SACKLÀB”

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“Super service”

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“Fabulous item as described, very fast shippment, nice Communication”

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“Very pleased with my purchase and with the outstanding communication and support from representative Alex!”

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“Excelente plataforma. Seguridad y rapidez en el envío. Muy recomendable”

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“Jede Tasche ist traumhaft schön,und war genauso wie beschrieben im excellenten Zustand. Jeder Zeit wieder. Vielen Dank!”

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SACLÀB GmbH is rated 4.8 based on 423 reviews