“Ordering and survey was fine. The Fitters left some mess, and I had to employ a plasterer to correct their poor finishing around my new patio doors. After sales service is shockingly poor. 6 weeks after fitting I'm still waiting for them to come and repair broken window handles. Emails are ignored and when I phone I am left hanging on for over an hour every time. I regret using this company and wouldn't recommend them if they were the last company on earth.”
“Delayed due to lockdown fitted last week fitters were great hard working considerate and as tidy as possible love the windows really pleased with them many thanks”
“Horrendous quality and service
I had a front door supplied and fitted by safestyle, a couple of months later the door split from the corner of a window frame in the panel. I called up- waited over 45mins to speak to an advisor and was asked to provide pictures so that an engineer could be ‘sent out with the correct panel’, I sent pictures and the advisor reviewed the pictures and booked an engineers to come out although it was a 3 week wait from this conversation on the 3rd July until an engineer came out on the 22nd July. He turned up with a camera to take a picture of the door- as I already had and said someone would contact me. The engineer had no idea why he had been sent to take further pictures of the crack that I had already sent in, this was a complete waste of time for everybody involved.
It is now 3weeks later, nobody ever followed up or arranged an engineer to fit a replacement panel. I have tried to call again since and sat in a queue for 45minutes each time before disconnecting. The quality of customer service is disgraceful and after care is non-existent.
I would not recommend Safestyle at all, in fact I would actively dissuade people from using them.”
“Very poor, Had a £3000 front door fitted, 3 months later it started leaking through the doors window panels after a bad storm and water leaked into my hallway due to poor seals, Additionally noticed the door started to fade in colour. The workman also left some long strips and cuttings in my driveway. I phoned up to complain and they gave me a date which was 6 weeks to send someone out. If the 6 weeks wasn't bad enough - Nobody ever turned up - no phone call or nothing. The after sale service is terrible. The fact is prior to this bad service I was about to put in an order for all of my windows to be replaced; that now will be with another company. To summarise the pre sales service was very good the post sale service is atrocious.”
“Excellent 2nd time I have used this company. Amazing price for an excellent good quality back door. Great customer service from start to finish, nothing to much trouble. Stuck to Covid 19 rules throughout. Highly recommended this company”
“I would not Hesitate to recommend this company to anyone, very professional from start to finish, complied with Covid 19 rules and regulations during the visit, Exemplary Finished product and after service.”
“Excellent service from first contact to final fitting
Installation team were helpful, Professional and complied with all Corvid=19 rules
Delighted with everything”
“due to covid 19 the communication was very good. When fitters came they they did the job very well and cleaned up after them. All in all very pleased with my door and the service”
“The installer was highly professional and did a great job. Highly recommended!
It took a little longer to get an installation date however the order was placed during the lockdown so not your fault. Thank you for great service:)”
“I have had several purchases of replacement windows and composite doors from Safestyle. Not sure how the goods and service I received could have been surpassed. The salesman, store manager, surveyor and various fitters have all been extremely helpful and professional and could not have been nicer people to deal with. The prices undercut all the competition that I obtained quotes from and I am more than satisfied with their products. I would have no hesitation in recommending them and they would be my first port of call for any further future requirements.”
“very good doors the two fitters were also very helpful
only two problems spy hole was make for some one 5ft 11
I am 5ft 7 so much too high for me to see out some on e is calling to put in a further spy hole lower down this was one item we did not check with the fitters as they forgot to ask also 2 doors work great but the front door is very stiff to open
the fitter did say it would get better, it has not so the gentleman who called about this survey say they would return
to fix this problem.
except for this am very pleased with all 3 doors
I do not mind if you do not show this review as I felt I needed
to let you know so that the fitters could return very quickly”
