“Not always my choice, as not always the best value, but always in top four and often the best. Their call centre seems better informed than most and more willing to help.”
“Quote was very good and less than my previous insurers. Only minus point is that you do not get physical documents, they are only available on line and I do like to have actual insurance docs. I know I could download, but will only do so if I need them.”
“After an incident involving my vehicle, Saga arranged a replacement car to be delivered to my house, and my own vehicle to be picked up for repair.
The repairs were carried out by their recommend dealer.
This was all arranged with one telephone call.”
“I have had a number of insurance policies with direct line for the last ten years or so and never really had a problem with them. On the particular vehicle I changed to a Saga policy covered my main car and was the third reincarnation of exactly the same specification of vehicle. I have never had an insurance claim against any of my policies and it was only upon trying to renew my insurance this year that I was advised that my policy would significantly increase. whilst it appears that Direct Line always try and up a renewing policy I had usually been able to ring up and query the increase which had previously been dropped back down to something near the previous policy cost, not this time!
I was forced to search out a new insurer which I did extremely easily and decided to use what I perceive as a reputable company, i.e.. Saga. Although they were not the cheapest they were competitive, covered everything that I had previously been covered for and were less than what I had paid previously and significantly below what Direct Line were trying to charge me for a renewal policy, no brainer!
Apart from being 1 year older( late 50's) and intending to drive less annual mileage nothing else had changed, I queried why Direct Line were acting in this way but was met with total disregard, I took the view that if they didn't want my custom I would find a company that did!”
“Only used them to Insure my car - done on phone and online : Simple, straightforward and fast. Only issue for me was that I am a long standing of the IAM, the 99% main driver but they gave no credence to that financially”
“THE WHOLE EXPERIENCE WAS TROUBLE FREE AND THE QUOTE WAS VERY GOOD FOR THE EXTRAS THAT WERE INCLUDED.
I HAVE INSURED TWO CARS WITH THEM.YOU CAN VIEW YOUR ACCOUNT ONLINE AT ANY TIME.”
“First rate customer service - until renewal time. Then we get this silly game wherein they ramp up the premium, hoping you'll just renew as the path of least resistance. I've lost count of the number of times they've offered a good deal for the first year, lost me on renewal, and taken me back again as a "new" customer the next year.”
