“I ordered some food for the evening party of my wedding. On the day of collection we were told not all of it had arrived. We were also told we’d been sent an email (there was no email!). When given the number for customer services we had to wait longer than 10mins for the call handler to supposedly find the account. Because it was a Saturday we couldn’t even get a refund and we’re told to ring back on Monday when refunds are open.
We have just rung. Again another ten plus minutes wait while ‘they find the correct order’ even though they have been given the order number. When they finally get back to us they have no idea what wasn’t delivered. I cannot understand why an automatic refund for food not delivered is not just a given. This is a shocking service and I wouldn’t recommend it to anyone.”
“Home delivery arranged between 9 - 10pm. Waited till 10:30pm. When phoned customer services I was confronted by RUTH... Rude, arrogant, completely unhelpfull and suckered teeth at me, So Lazy.... BAD ATTITUDE!!! Finally had delivery at 10:45pm. Had an early start for work.
NEVER USE SAINSBURYS. "DISGUSTING ATTITUDE" How dare you Sainsburys!! Do you're self a favour and disappointment and use others. I have Never been spoken to like that in my whole life. SHAME ON YOU SAINSBURY'S.... SHAME.”
“Online orders, frequently damaged items, same day or next day expiry, not always notified.
Go through every item on the doorstep, even if it takes you 20 mins.
If you do get charged extra for replacement item ir refund on short life or damaged. Then you get a voucher off next order, not cash.”
“I have no complaints at all. The drivers are always on time, polite and the food is picked to have a good shelf life. Very rarely are there any substitutes. Great service.”
“do not price match with argos, when item is in stock at sainsburys , argos desk in store want customers to come back another day to collect or buy at sainsburys at a higher price. (same company , just stupid went to tescos)”
“I have contacted sainsbury and told to contact Argos this was february . I would have done better talking to a brick wall for all the" we will get back to you "and they never do
I will never shop with you again after 50 years .
dave barnett”
“The delivery drivers coming to do our home delivery are brilliant. I live in Belfast but think they come from Lisburn. They are really efficient and helpful and friendly. I appreciate that the shoppers try to find good substitutes if needed at no extra cost. A brilliant service that makes such a difference when life can be so busy.”
“Very positive experience today. Driver/delivery person, Mo, was polite and helpful and didn't look aggrieved when we said we didn't want to accept the substitutes that had been sent.
As we haven't always had such pleasant delivery people, I thought I'd send feedback. Thanks.”
“Every time I make an online order they get it wrong, I tried to complain but their customer service team are more incompetent than the persons who arrange the order. I DO NOT recommend Sainsbury's in any way.”
“Kelvin delivered my shopping this morning to my home on Goldsworth Park Woking at 9:15am. He was charming and very helpful. Really cheered me up Well done Kelvin.”
“Hi this is my first online shop with Sainsburys (North Leverton, Retford)...I've done on line with another supermarket (where i do my regular shop) ...but Sainsburys really like, the way they wrap meats separately. The delivery man excellent, I've just had an operation, so helpful, social distance practiced. Gary customer services help me as different to previous supermarket online ordering so patient, helpful. Groceries great and staff lovely....and no charge for delivery (I did spend over £100) so did I with the other supermarket and i was charged £6...well done Sainsburys Celia”
“The quality of the meat in Sainsburys is just terrible. I have purchased whole chicken and chicken thighs and been absolutely stunned at the amount of water that comes out of it. Yesterday we had venison steaks - had to give at least half of the pack to the dog as it was so tough and full of sinew.
I did not expect the products to be injected with so much water.
I've rarely shopped in Sainsburys before, but having moved, this is the local store (Bridgemead Swindon). What a disappointment.”
“Customer Service have not been able to help with a ‘system failure’ to my father’s online shopping account. This meant that they were unable to cancel an erroneous order being sent to my elderly vulnerable father. The order cost him over £160 two weeks in a row. Food he handed back was able to be refunded to his account. SEVERAL calls were made to customer complaints who said the problem would be resolved in 78 hours. Three weeks have past. No manager has called back (as promised). Nobody in IT have called back (as promised). No refund has been made (as promised). The ‘system error’ has not been resolved (as promised). Every time I call there is NO solution and NO escalation. Just fobbed off the phone. Meanwhile my elderly father (who is 90 next year and classed as vulnerable) cannot receive online shopping or get his money back for his yearly Delivery Pass that he purchased. I absolutely HATE Sainsbury’s and there incompetence and lack of care. I could NEVER recommend them.”
“Received my first Sainsbury delivery from Stirling store.
Very pleased with the way the delivery was handled by the driver.....he took time to explain the service, talked about the goods, exchanges, system etc and followed safety routines fully. He was extremely friendly too which was lovely.
Goods were of fine quality.
Very pleased with this service so will be doing this again. I have forgotten the delivery man's name....I hope he hears of this review.
Thank you.”
“I shop a sainsburys every week. Have done for the past eighteen months. Keeping to one supermarket because of the pandemic. Since we’ve come out of look down and the local college has re-opened it is an absolute nightmare, groups of teenagers walking around the store. Swearing, not wearing masks or not wearing them properly. It is so intimidating. When leaving the store this week, the lady on the door had to stop a group of youths because another assistant was coming through the doors with a load of trolleys. These youths could care less. They barley stopped for the trolleys and just walked through. No respect at all. I felt so sorry for the lady on the door. Who always does a brilliant job. More security needed.”
