“Customer Service have not been able to help with a ‘system failure’ to my father’s online shopping account. This meant that they were unable to cancel an erroneous order being sent to my elderly vulnerable father. The order cost him over £160 two weeks in a row. Food he handed back was able to be refunded to his account. SEVERAL calls were made to customer complaints who said the problem would be resolved in 78 hours. Three weeks have past. No manager has called back (as promised). Nobody in IT have called back (as promised). No refund has been made (as promised). The ‘system error’ has not been resolved (as promised). Every time I call there is NO solution and NO escalation. Just fobbed off the phone. Meanwhile my elderly father (who is 90 next year and classed as vulnerable) cannot receive online shopping or get his money back for his yearly Delivery Pass that he purchased. I absolutely HATE Sainsbury’s and there incompetence and lack of care. I could NEVER recommend them.”
“Received my first Sainsbury delivery from Stirling store.
Very pleased with the way the delivery was handled by the driver.....he took time to explain the service, talked about the goods, exchanges, system etc and followed safety routines fully. He was extremely friendly too which was lovely.
Goods were of fine quality.
Very pleased with this service so will be doing this again. I have forgotten the delivery man's name....I hope he hears of this review.
Thank you.”
“I shop a sainsburys every week. Have done for the past eighteen months. Keeping to one supermarket because of the pandemic. Since we’ve come out of look down and the local college has re-opened it is an absolute nightmare, groups of teenagers walking around the store. Swearing, not wearing masks or not wearing them properly. It is so intimidating. When leaving the store this week, the lady on the door had to stop a group of youths because another assistant was coming through the doors with a load of trolleys. These youths could care less. They barley stopped for the trolleys and just walked through. No respect at all. I felt so sorry for the lady on the door. Who always does a brilliant job. More security needed.”
“Hello my names ros, would like to mention 2 members of staff that were so amazingly helpful to me,Baz & Lauren front of shop.id locked myself out of my car,phone,handbag,keys ect all on the front seat. Lauren did all my phone calls for me,and baz very kindly managed with a metal rod after 20 minutes to unlock my car door, so grateful for the help & kindness i received, they deserve an award.😊thanks lauren & baz.x”
“Sainsbury's mark their second increase in home delivery charges recently by ending free home delivery for £10 and charging £4 or more after this weekend. As isolating we have had a delivery every single week for over a year, all £100 or averaging £120 a week. That equates to over £6000 in a year.
Also recently we have had more expiry date products, not always listed, including bread going out of date on the day of delivery, not a lot of use.
Next week's order comes from elsewhere and pricing is no more expensive than the equivalent Sainsbury order, amazing how many things are exactly the same price!.
Say good by to £6k of my custom over the next year Sainsburys.”
“My local Sainsbury’s is a clean environment, wide aisles, lots of choices in food, well stocked shelves, love the clothing & home products but most of all smart helpful staff, friendly store.
During COVID I felt it was the safest place to shop.”
“I tried to return a bodysuit I bought for my son which is too small but got rejected. Since his birth, my son has been wearing Tu clothes his age range or one age range smaller. However, this 12-18 month bodysuit does not fit my 15 month old son. Given the fact that my son fits in all other Tu clothes for 12-18 months and Tu socks for 6-12 months, I would think the problem is with the manufacturer and their wrong label. However, their cloth manager Fenroy Foote at Sutton Sainabury's insisted that I should let my son try everything I bought from TU even if I have been dressing him in TU clothes for a long time. I guess I will just shop somewhere else that their clothes are of high quality and of the right size and can provide me with the confidence that I can return if the size are not correct.”
“Sainsbury’s have again excelled in non delivery of goods, guaranteed a full refund and 10 days later have still not refunded my money!
I last ordered groceries 7 months ago and vowed never again would I use them due to everything being out of date within 48 hour of delivery but obviously times a great healer and I forgot how bad they actually are.
When speaking with customer services on the telephone for my online shopping experience / complaint they are rude and unhelpful. I was just waiting for the joy of completing the telephone questionnaire they offered at the end of the call however not only once but TWICE the phone went dead meaning they even dictate who can leave customer feedback on their own systems! (They obviously only want good reviews)
I certainly won’t EVER be shopping with Sainsbury’s and after seeing their fabulous reviews on here I can see that customer service is definitely NOT their strong point.
I am still owed nearly £200 and am still having to wait 3 to 5 days after already waiting 10 days and on chasing them their excuse is oh we don’t know why you didn’t get a refund. That’s a refund for shopping they failed to deliver.
In summary we have experienced extremely poor customer service from both Sainsbury’s and Argos (both the same group) all on the same day.
We would not recommend either company for any transaction.”
“I live in Leyton,East London and I frequently shop in my local small Sainsburys on Leyton High Rd. The shop assistants and managers are always smiley, knowledgeable and ready to help. Farhur, Ricky, and Moussafer are particularly friendly, kind and helpful. The shop is very clean and the lay out of the products is always well done. Great little supermarket for the essentials.”
“Sainsbury's fresh cherry's grown in Chile ,so hard so bitter had them 3 days still hard bitter ,got to be worst cherry's ever,never never again Sainsbury's.”
“The security guys or the guy how is on the door do not allow people with scooter inside but allowed skate,skateboard ,allowed scooter for the kids but no a electric scooter , for me I don't mind i will do me shopping of every day at the next supermarket but I do not understand why”
“Sainsbury's delivery man Steve delivered my shopping today in Bromley at approx 12:30. The lift had broken down and there was quite a bit of shopping to bring up to the second floor. He carried it up to my front door, was very polite and courteous and did not complain. A bag of frozen cherries had split and he kindly refunded them for me. Great service - very pleased with it.”
“I have shopped at the Great Homer Street store in Liverpool for the last 3 years at about the same time every Saturday, 10-11, and always buy a cooked chicken and a selection of the deli counter when I went shopping on the 20th March the counters were empty not one item on the counter, very disappointed,when I went this week,26th, counters were full.”
“I got completely let down by Sainsbury’s last night my order was supposed to be delivered between between 9 and 10 pm I’ve got i’ve got a phone call from the delivery driver on my intercom in my flat saying to me is there a lift in the building there’s only two floors to the building so there’s no need for a lift this driver was just being completely lazy and couldn’t be bothered to deliver my delivery I’ve had over 45 did successful deliveries in a year so I don’t see why when I’m self isolating but I didn’t get my delivery last night I feel very angry that the customer service agreed with the driver that he can make up his own mind whether he can deliver or not When there is no reason for him not to deliver i had 45 drivers I’ve had delivered to me before they’ve all been fine They come up the stairs they put the crate outside my door I feel my bags up then I say goodbye but for some reason this driver was being totally lazy can’t be bothered to go upstairs only two flights of stairs to go up so because of him I have no food this morning and I don’t know how I’m going to get any food because I’m self isolating to get a delivery to thank you very much to Sainsbury’s for letting me down I’ve sent emails to customer service complaint on Facebook Twitter and I’ve sent an email to the CEO of Sainsbury’s this is unacceptable for a driver to make a decision not to deliver your order when your self isolating there was nothing in his way there was no reason for him not to just walk up the stairs and let me collect my delivery guy was very hard to understand on the intercom he had a very strong for an accent and spoke very fast so I cannot believe I’ve been let down in this way especially when I’m self isolating so I wouldn’t recommend Sainsbury’s Even though I’ve been shopping with them for over a year online from Scott Bryant”
“I’ve been going to my local Sainabury’s opposite Holborn Station for 15ys. I’m in my 40’s & have arthritis. The staff are ALWAYS so helpful. Especially AKO & JOHN & other staff members. Ako always stops what he’s doing & serves me at the till. Always friendly. There are some lovely, hard working employees. It’s especially important at the moment, with lockdown. A friendly face means ALOT!!”
“Compare to other shops Sainsbury London Northumberland Park Tottenham has rude, unprofessional most unhappy staff in the world
I would advise some of the managers under cover to approach that shop and if they received any greatings or help in the self check in I will give you 100£
Good luck”
