“Due to being asked to isolate and being a pensioner with no family near I tried to make a home delivery order at Sainsburys for the first time. What an awful experience, slots 2 1/2 days away, so tried to contact them to ask if they had priority slots. Absolutely no way to contact a human! 0800 number cut me off, even a complaint email bounced back saying it is no longer used. Disgraceful customer service”
“OK..I do understand completely that when placing a grocery order that some items may not be available when it is 'picked' in the early hours of the morning...BUT....in allowing a substitute one would expect the missing item to be substituted 'like for like'.
Thoughtless errors can occur such as a while back - the seeded gluten free bread x6 was substituted with seeded wholewheat bread x6...
The vegetarian sausages x8 were substituted with pork sausages x8....
but there have also been some inexplicable and rather odd substitutions over the course of the last 5 years or so.....all of which have been a learning curve as to which items I will not allow substitutes for.
Todays delivery had some really well thought about and very appropriate substitutes -
Sainsburys frozen salmon fillets x4 were substituted with Youngs frozen salmon fillets x4. (price diff £1)
Hubbards peach slices x2 were substituted with Sainsburys peach slices x2. (price diff 98p)
Sainsburys nectarine punnet x4 were substituted with Sainsburys nectarine punnet x6 (price diff 50p)
Sainsburys cornflakes x2 were substituted with Sainsburys organic cornflakes (price diff 80p)
but it is the wine substitutions I am a little puzzled and perplexed by -
ordered Sainsburys Sauvignon Blanc x3 - have been substituted by Sainsburys Soave x3
also ordered Sainsburys Chardonnay x3 - have been substituted by Sainsburys Pinot Grigio x3
This is the same as -
ordering oranges and being given apples;
ordering beef steak and being given pork steak;
ordering tea and being given coffee;
Just as oranges are not the same as ALL fruit, beef is not the same as ALL meat and tea is not the same as ALL beverages, sauvignon blanc is not the same as ALL wine and likewise chardonnay is not the same as ALL wine.
If there were not any of the Sainsburys Sauvignon Blanc available, then substitute it for another brand of Sauvignon Blanc - just as you did with the fish and peaches!
Sainsburys please please please give your pickers guidance in this. It saves a lot of hassle and returned goods which you have to refund the exasperated customer for!”
“So Tuesday evening i used the pay at pump petrol and my card was declined twice. Why because Sainsburys took £100 transaction and then another £100. I wasn't even able to put petrol in after this on my card. No signs warning you that you could leave £200 worse off and not get petrol. I now have to wait 7 days for the pending transactions to drop off according to my bank, Sainsburys executive team were very unhelpful and blamed visa for this even though this was their pump in their store and said there was nothing that could be done. I asked how i was meant to buy my food shopping but they could not answer and did not care i have to cancel a health appointment with my Osteopath because i do not have the money. I will never ever shop in this store or use their petrol station again. No customer care whatsoever, as long as they make money they are happy. Very disappointed with them and i hope noone else has to experience this
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“I visit Sainsbury's, Gants Hill,Ilford,Essex on a regular basis. The Managers and staff are very efficient and friendly and will put themselves out that extra mile to be of help.”
“This picture below is what I received in my prawn fried rice from the sushi gourmet as I was eating with my son.
I have now been informed that the first person did not do their job properly nor did the person who took the returned food but I should be satisfied with a £20 egift card of £20 nectar points I had sent a message to simon roberts and got the same reply but here he is issuing an important message about people about buying beer”
“I shop in Cardiff Thornhill branch, and found Hassian working in the fridge area, he was so helpful, courteous and polite, he went out of his way to help me. It’s a long time since I had service like that. I am sure he will go a long way. Thank you Hassan.”
“Cancelled my food delivery 1 hour before the scheduled time! This is ridiculous, as I am self-isolation and cannot go to the physical store. The next available delivery slots are few days away. What am I suppose to eat until then? On top of that, I used my 2 GBP coupon for the order, which I did not get back after the delivery cancelation! They did not even offered a new slot, instead they told me to reorder each item again because they cannot see my order details. Easily, 1 star review.”
“I went to Sainsbury’s Fulham wharf today . I had the most amazing and helpful assistant called “Ermias”.
He was not only super professional but very sufficient and friendly.
Just makes your day easier and nicer .
Thank you .”
“Darlan Road
Darlan Road, Fulham. I have been using this branch of Sainsbury since it opened however, due to the actions of an aggressive weekend kiosk assistant, I will not be returning. My first experience of this individual was pre -pandemic when he refused to assist me with the packing of bags despite clearly seeing I had an arm injury. During my second experience with him, he shouted abuse at me in the store and had to be removed from his post by the assistant manager. He continued to shout and swear as he walked away with no regard for anyone, Despite, being assured this behaviour would be addressed and training would be given, my encounters with this individual have now gone beyond acceptable and he has clearly and consciously decided to ensure I am treated with aggression on each visit, A policy Sainsbury must endorser under the guise their staff are the victims of the pandemic shopper. Today, he left my product on the far side of the counter, behind the screen designed to protect him and when asked to push them across, acted like a child. pushing the ticket an inch at a time, I should not have to lean into anyone's personal space to collect my items and find it very concerning he would want me to. Does he enjoy being difficult or does this go deeper?! I am sure the condition this cashier suffers from impacts all women he comes in contact with and I am grateful to have the option of removing myself from this extremely concerning behaviour.”
“The fruit you giving to me is RUBISH 99% of the time.
I complied 2-3 time but you continue to do this f crime.
I’ll never buy anything from u anymore, I just was busy to register to another app because the app was handy and my favourite was easy to access.
But I fed up of wasting money with Sainsbury’s.
We always put the fruit to the bin even our dog didn’t eat the strawberry online Sainsbury’s gave us.
They give me Kale which has one day date?!!!!!
Shame on you.
Shame on you.
I’ll tell this to all people i know because Sainsbury’s do this none stop.
They think people order online r stupid or Or dog.
I put in the bin strawberry and kale Sainsbury’s gave us yesterday.
The toritoz chips was open !!!
They losing lots of money just because I’m buying always from shop probably million people like me do the same”
“Purchased 'Just cook 21 day matured beef steaks with a peppercorn sauce' by Sainsburys. It was so tough as to be inedible-a wasted meal. Really unpleasant and very disappointing and a waste of money.”
“Delivery driver was early waiting at the door when o got home so I didn’t get to check my emails when I got in. Handed me food n left then opened a bag of substitutions I would have refused. Phoned customer service who were arrogant and rude telling me I was emailed a list during the day, I’m a frontline key worker I don’t get to read my emails at work this policy stinks, and other CHEAPER supermarket the driver highlights substations to you and heir customer service is customer service not some jumped up jerk sat at home with his feet up telling you his job is as hard as yours. NEVER SPENDING A SINGLE PENNY WITH SAINSBURYS EVER AGAIN”
“Sainsbury's online delivery used to be good - I have been using it from the first lockdown last year. However, yesterday's delivery, expected between 9-10 pm failed to turn up - no text or phone message to explain why it did not arrive I tried phoning Sainsburys customer service, waited nearly an hour - the guy who eventually answered said he would find out what happened - waited a further half hour - then my phone ran out - but it was past my bedtime anyway so gave up. Had email this morning to 'confirm that my order had been cancelled!!! I did not cancel it - Sainsbury's did that without an explanation. I phoned Sainsburys customer services again who told me it was due to technical difficulties. The customer service assistant did apologise profusely, so I cannot find fault with him. I understand now (from Google) that 10,000 customers have also been affected by these technical difficulties. Not good enough Sainsburys - the only reason you got two stars is because I have been happy over the last year but the way you handled this is completely unacceptable.”
“Sainsburys on-line....Ha Ha Ha.
I am a Brit living in the US and I cant even open an account on-line with out a UK mobile number...or a mobile number from a bunch of EU countries....?
I would love to be able to make an order for delivery to some family member in the UK...but Sainsburys are not open for business..”
