“Had deliveries since first lockdown March last year,never had a problem getting a delivery,very rare anything out of stock,substitions ok,couple of times had to get a refund,no problem, delivery drivers very pleasant have to mention Trevor,very helpful,it’s the way for me to go in future,well done sainsbury”
“As I was having a lot of difficulty logging into my account, I rang Sainsbury’s phone helpline...... I spoke to Ines, she was so very pleasant and helpful and managed to sort everything out - and so a big thank you to Ines!”
“I would like to thank the very nice lady at Sainsbury's balderton Newark she helped me back to my bungalow I much appreciated her help I think her name is Tracy meny thanks miss knight”
“Bought Taste the difference "Welsh Hill Carvery Leg of Lamb" for our Christmas dinner which was absolutely delicious. Just added sprigs of Rosemary before cooking. Just the 2 of us and plenty left. I would highly recommend this item.”
“I received a delivery yesterday at just after 7-30 am. All the items I ordered were delivered. A very pleasant man brought my order.
Thank You Nantwich”
“Not really a soup fan, but just tried sainsburys own vegetable soup. OMG far tastier than Heinz with more vegetables. Will definitely buy again. Good enough to add to casserole with meat too. Will now try other flavours.”
“Went to sainsburys rice lane on Thursday to do shopping for my mother ,a little lost asked gentleman behind the counter for help, what a lovely chap and so helpful and polite ,had to ask his name Paul stocky chap ,wonderful”
“My husband and I are classed as vunerable so since March we have been isolating and relying on a delivery from Sainsbury We are so grateful to all the Supermarket staff We have had a different delivery driver each week but every one of them have been prompt, efficient, and so pleasant and helpful, I just want them to know how grateful we are and how much we appreciate them Thank you all”
“I received a delivery today at 1.30 pm, and the driver Ray was wonderful, brought up all my shopping to the 2nd floor, with no complaints. The location which he came to was Merthyr Tydfil Glamorgan.”
“I have nothing bit praise for my delivery drivers.
Too many to name, Small Sam, Charlie, they have all been really helpful.
I have injured my arm recently and Chatlie has gone out of his way which i really appreciate.
During this Pandemic i know they have been extra busy and they have to adhere to extra health and safety. They are always polite and have a smile.
I had a refund for an item i did not wish to keep refunded into my accound with 2 days.”
“I had problems with my delivery yesterday in Bristol and had given up hope of it arriving after speaking to customer service who said there wasn't another delivery for a week and I am a priority customer!. An hour or so later Jonathan, the delivery driver arrived with my order which was amazing - through no fault of his own he was late. He then even came back at the end of his shift to deliver another item, even though I had told him not to do this as he had done quite enough to help me already and I thought he should go and get some rest! I consider this to be an example of outstanding customer service; particularly in these dreadful times.”
“Over the years I have had deliveries from other supermarkets at times, but only when I cant get a slot with Sainsburys.
My delivery comes from Sainsburys Barnstaple Devon. The orders are usually missing the odd item due to lack of stock at time order is being picked with the substitute options usually fairly good and usually more expensive BUT Sainsburys refund the difference in price - since the pandemic caused staff shortages the difference is refunded by voucher in your grocery account almost instantly.
This morning's order confirmation email showed items missing and not substituted.....so I called Barnstaple and spoke with the delivery manager. He immediately apologised and offered to see what he could do.
Happily surprised he called me back. He was again sincerely apologetic that this had happened but confirmed that he was able find the items and has put them with my groceries for delivery!!! What a star!
This is not the first time that Sainsburys Barnstaple has proved to me that they value their customers - a handful of years ago an error was made with a gluten free item ordered where it had accidentally been replaced with the gluten version. The manager at Barnstaple not only apologised, but sent a card, flowers and gluten free items as an apology gift.
The managers at Barnstaple go above and beyond what I would ever have expected, particularly in this day and age of 'take it or leave it'!
I would also like to add that the delivery guys and girls have always been friendly and dont make me feel rushed, and always arrive within the time slot!”
“Over the years I have had deliveries from other supermarkets at times, but only when I cant get a slot with Sainsburys.
The orders are usually missing the odd item due to lack of stock at time order is being picked with the substitute options usually fairly good and amazingly, if Sainsburys does have to use a substitute that is more expensive they always refund the difference by giving you a voucher for your next shop. They used to just refund the difference but the pandemic has caused problems with this due to staff shortage.
This morning's order confirmation email showed items missing and not substituted.....so I called Barnstaple and spoke with the delivery manager. He immediately apologised and offered to see what he could do.
I was happily surprised when called me back. He was again sincerely apologetic that this had happened but confirmed that he was able find the items and has put them with my groceries for delivery!!! What an absolute star!
This is not the first time that Sainsburys Barnstaple has proved to me that they value their customers - a handful of years ago an error was made with a gluten free item ordered where it had accidentally been replaced with the gluten version. The manager at Barnstaple not only apologised, but sent a card, flowers and gluten free items as an apology gift.
The managers at Barnstaple go above and beyond what I would ever have expected, particularly in this day and age of 'take it or leave it'!
I would also like to add how friendly and respectful the delivery guys and girls always are and always arrive within the time slot!”
“I have just incurred excellent support from a lady called Lynn who resolved my query using empathy, logic with a good does of humanity.I have tried to email Sainsbury's regarding this but the email bounced back. Sainsbury's you need more Lynn's on the end of your phones.”
“Got a click and collect from leigh store and the bowl out my dish set was broke so the girl (Amy) said she would bring a bowl to me after her shift and she did so a big thank you for that”
“My wife and I purchased a packet of Jolly Hog Proper Porker sausages and have to say as seniors of some experience we have to say they were fantastic and one of the best sausages we have tasted in many a year.
We have informed Jolly Hog and thought your other customers should also know they are certainly recommended.”
