“Over the years I have had deliveries from other supermarkets at times, but only when I cant get a slot with Sainsburys.
The orders are usually missing the odd item due to lack of stock at time order is being picked with the substitute options usually fairly good and amazingly, if Sainsburys does have to use a substitute that is more expensive they always refund the difference by giving you a voucher for your next shop. They used to just refund the difference but the pandemic has caused problems with this due to staff shortage.
This morning's order confirmation email showed items missing and not substituted.....so I called Barnstaple and spoke with the delivery manager. He immediately apologised and offered to see what he could do.
I was happily surprised when called me back. He was again sincerely apologetic that this had happened but confirmed that he was able find the items and has put them with my groceries for delivery!!! What an absolute star!
This is not the first time that Sainsburys Barnstaple has proved to me that they value their customers - a handful of years ago an error was made with a gluten free item ordered where it had accidentally been replaced with the gluten version. The manager at Barnstaple not only apologised, but sent a card, flowers and gluten free items as an apology gift.
The managers at Barnstaple go above and beyond what I would ever have expected, particularly in this day and age of 'take it or leave it'!
I would also like to add how friendly and respectful the delivery guys and girls always are and always arrive within the time slot!”
“I have just incurred excellent support from a lady called Lynn who resolved my query using empathy, logic with a good does of humanity.I have tried to email Sainsbury's regarding this but the email bounced back. Sainsbury's you need more Lynn's on the end of your phones.”
“Got a click and collect from leigh store and the bowl out my dish set was broke so the girl (Amy) said she would bring a bowl to me after her shift and she did so a big thank you for that”
“My wife and I purchased a packet of Jolly Hog Proper Porker sausages and have to say as seniors of some experience we have to say they were fantastic and one of the best sausages we have tasted in many a year.
We have informed Jolly Hog and thought your other customers should also know they are certainly recommended.”
“I have just completed a phone call (18th September 13.45.) with customer service regarding a query with a current order. The lady who dealt with me had such a lovely and warm manner I simply want to say thank you. All sorted very easily.Certainly a credit to Sainsbury’s.”
“We received a delivery from David your driver who was extremely helpful, polite. He represented your company very well. Thank you David, much appreciated.”
“Sutton surrey store have renewed our faith in sainsburys for shopping through covid 19 lockdown all the staff are excellent the store has been perfect to get around no clutter at the end of the isles to narrow walkways and never too many people in shop thank you”
“Just shopped at Midsomer norton branch - a manager named Tracey helped me with a problem to be interrupted by rude customer - I must say she dealt with problem with patience, diligence and calm most impressed just saying disabled customer 🙂”
“We had a home delivery last night and we had a very nice delivery driver both for help and politeness 99% of my order was what I asked for, Tony was exceptional.and made it such a good experience,
It isn't always 100% but we're all quick to complain but when service is that good it deserves a mention tooPam”
“Thank you Sainsbury for keeping me fed during lockdown I am elderly and have mobility/health issues. Sainsburys are the ONLY Supermarket who contacted me initially to offer "slots for vulnerable" Several slots available weekly and no problem with choice of products . Have not been able to get any slots with other Supermarkets during this period , nor did they ( although a shopper esp Tesco's') Sainsbiry bother to contact me initially... Well done Sainsbury xx”
“I have difficulty in walking some times and need a walking stick. I don’t need to do the shopping for disabled people. I wait my turn in the queue. At our Sainsbury branch in Haxby York just like all other branches at the moment, it is in one door and out of the other. At our branch we have a door that goes out to the car park, which is at present locked so they can control the flow of people. When I have a heavy bag, maybe milk or so, the staff offer to help by letting me out the door to the car park. This may not seem much, but it is excellent service. It is really good of them. Thank you.”
