“Good customer service in your Crayford Store. Have adequate number of mobility scooters that there is often one available when I need to use one. Friendly staff and very understanding to my disability.”
“Always clean and tidy in the shop.
And Home Delivery is a God send for elderly, disabled customers. And the delivery drivers are always cheerful and helpful.
One negative point is that Sainsbury's have a habit of changing or getting rid of products just as they are getting popular. Two examples are: 1) Canderel Sweeteners, you used to be able to buy a box of 300 sweeteners which you could use to top up your plastic dispenser. This was cheaper than buying the sweeteners in a dispenser each time. But that disappeared and now you can only buy the 100 dispensers!
2) Sainsbury's used to do a really nice Basics Cheddar. This was perfect for slicing, for Cheese on Toast, Cheeseburgers etc. But just recently they have altered the cheese so that it no longer slices cleanly but crumbles into little bits when you try to cut it. A total waste now!”
“There is a large variety of products. The joined forces of both human cashiers (whom are very friendly and helpful) and machines makes the checkout fast and easy. The on the go meals are very practical and taste good. I appreciate that the plastic bags must be paid for, to reduce plastic usage and help the environment, and encourage Sainsbury's to take further measures to become a more eco-friendly store. I also enjoy the fact that there are some vegan food options and would encourage Sainsbury's to include even more of them :)”
