“My 83 year old housebound, disabled mother has been ordering off Sainsbury's since 2014. After 3 days of trying to get through to the helpline I managed today after nearly an hour on hold. She is not a priority customer? Other supermarkets have no free slots but at least they aren't pretending to support vulnerable customers. I have to make a 120 mile journey to deliver groceries to her? Don't expect the shop to be from Sainsbury's will you, now or ever again.”
“My 83 year old disabled housebound mother who has had online deliveries since 2014 is not a priority customer? After 3 days of constantly engaged tone, got through today after being on hold for nearly an hour..... she is still not a priority customer..... Do you really expect her or me to shop with you again? I will have to drive a 120 mile round trip to deliver her groceries, and I won't be getting them from Sainsbury's. Shocking.”
“Please stop moaning about Sainsbury's they are doing a fantastic job so their CEO dear old Mike keeps telling me in long winded emails. Meantime I still can't register as disabled and vulnerable as it is impossible to get through on their contact number. I still can't get a delivery making my delivery pass useless. Dear Mike you are living in a dream world where everything is super either that or you know it is not ?”
“One of the worst services available in the UK. Please don't order anything online, read this review first. I have ordered food and essentials on 11/03/2020 with my last money. My order is for £199, after the substitutes £201 have been take off my bank account. On the delivery slot between 12-13.00 someone rang on the buzzer for 2 seconds and until i get to the door, they was gone, leaving me no time to answer. Later i was told that this was the Sainsbury's driver. I did not know that until next morning when i called them to find out why they don't deliver my order. They send me an email as well that there is an issue with order, i rang them and they said that because i have ordered 30 pack of Highland 6x1.5L of water, their driver needs help. I have issue with my leg, and this is the reason why i have made an home delivery order, if i could manage to go to the shop or help their driver, i would shop myself. They said that the driver have tried to deliver the day before when i told you someone rang and ran away leaving me no time to answer. Then they said the order must be collected from their store, they really did not care that i am physically unable to do that. I really feel sorry for these heartless people, just imagine those poor people. Their driver needs help, but the ASDA drivers does not, they deliver everything to your kitchen table top without mooaning. I told sainsburys rep that i am unable to collect and i want to cancel this order.. Now the big issue is that today is 26/03/2020 and i still have not my money back from Sainsburys, no refund, not contact at all, have called them many times and they said simply wait until Thursday, after wait until Monday and then they simply switched off their phones, it's just a machine that holds you for 5 minutes and simply turns off the phone in the end, there is no option to speak to someone at all. My family now is in self-isolation due to the coronavirus and Sainsburys did not refund my £200 until now in these hard times, when my last money i have and i need for a food are now being hold for nothing for 2 weeks. In their website says the refunds take 3-5working days. I have now reported them to trading standards. If sainsburys reading this my order number is 314264529, my name is Anton Antonov.”
“I agree with all the negative reviews about vulnerable customers being unable to be added to the list. Why are they still giving a number to phone when they obviously have no intention of allowing the calls through? I agree also that when this crisis is over I will never again shop at Sainsburys. They are so deceptive!”
“I will never shop in Sainsbury's again after my experience trying to do a shop on line as just out of hospital having had a hip replacement and classed as vulnerable. But tried over 50 times to get through on the phone only yo be cut off. I will write to the CEO just to get it off my chest as he/she won't do anything about my complaint.”
“I was lucky to be an over 70 that Sainsbury's identified and gave a slot to. Most of what I ordered was delivered but I was asked to sign the handset! For this, the driver came right up to hand it to me, where was the 2 metre distance? When I commented on this, he said all his other customers wore gloves, and he was quite hostile. So they all got close to him. Other companies have signed it for me, its about time Sainsbury's sorted this out”
“Loyal customer for over a decade and now can’t get a delivery slot, even though I’m looking after two elderly neighbours/households. There is no customer service, no way to email or chat with customer service. The phone number is never answered. Very very poor service. How can they not have an online customer service response team in this day and age? How can you decide if I or my dependants are vulnerable or not?”
“I registered last week for online service with Sainsburys even though I have shopped in the store for many years. As I am 75 and disabled, I tried ringing to inform them as they say on their website that they are trying to identify vulnerable people. I eventually got through only to be told that as I had not shopped online before I could not be added to the vulnerable list!!! I then asked so how am I supposed to get food then? The answer...."THAT'S NOT MY PROBLEM" I am absolutely disgusted by this reaction and will never again set foot in a Sainsburys store. Their current motto is "Feeding the nation" I THINK NOT”
“UPDATE!!! "We’re now working with the government to identify more, and you can register as vulnerable to coronavirus on GOV.UK to get added to our list in the coming days."
At last!! There you go folks, i have just filled it in. Fair play to them for finally doing something.”
“My mum and dad are vulnerable and are trying to isolate but my dad has to go out to shop even though he has set up a online shopping account he has been calling the help line to prove he is vulnerable he has been doing this for ten days”
“My mum and dad are vulnerable I live in Bristol they live in London I can not help them as I can not drive,and my dad is having to go out to get the shopping because even though he has set up a online shopping account he can not get a slot for three weeks he has been calling the help line to prove he is vulnerable but he can not get through and I have tried to I am really worried about them please help them”
“When you do get through you get a recorded message which starts off “due to exceptional demand delivery slots are filling up fast”................................Tell is something we don’t know!
The number given is a cop out by Sainsbury’s, there is no one there to take any call, it’s a diversion tactic.
They will be making fantastic profits at the moment and their Directors are rubbing their hands in anticipation of the bonuses they will receive. This is only what they are bothered about, nothing to do with serving vulnerable customers!”
“I have been attempting to contact Sainsburys helpline since last Saturday in order to register as being a vulnerable regular customer who regularly has home delivery. My husband and myself are both in our 70s and have both had serious illness. Like many others we want to observe the rules about self isolating but would also like to have a home delivery of essential items.”
“You are not prioritising vulnerable customers who have been told they need 'shielding' because there is no way to contact you. The phone line is not being answered, emails bounce back. I can't leave my house for 12 weeks! Please leave an option for me to register ax vulnerable.”
“I'd just like to add my voice to all the complaints on here about the so-called "vulnerable" priority service. I don't believe this is actually happening. I'm in the same boat as many: currently undergoing chemotherapy, have shopped with Sainsburys online for years, my last delivery was at the beginning of March when I only got about half my order. Now desperate and fed up of ringing that blasted number with no way of registering yourself on the website. Come on Sainsburys, I for one will be moving my custom elsewhere when this is over, if I don't die of starvation first or contract CV-19 because I have no choice but to go out and try and buy food. PLEASE PLEASE DO SOMETHING - AN UPDATED PRESS RELEASE WOULD BE GOOD - YOU ARE TAKING THE CREDIT FOR GIVING YOUR CUSTOMERS A SERVICE THAT IS NOT HAPPENING. SHAME ON YOU, MIKE COUPE.”
“Can I just say well done Sainsbury's orderd on line delivered within two days.The delivery driver was excellent made it safe for me to take my order.Paul from Truro”
