“I agree with all the negative reviews about vulnerable customers being unable to be added to the list. Why are they still giving a number to phone when they obviously have no intention of allowing the calls through? I agree also that when this crisis is over I will never again shop at Sainsburys. They are so deceptive!”
“I will never shop in Sainsbury's again after my experience trying to do a shop on line as just out of hospital having had a hip replacement and classed as vulnerable. But tried over 50 times to get through on the phone only yo be cut off. I will write to the CEO just to get it off my chest as he/she won't do anything about my complaint.”
“I was lucky to be an over 70 that Sainsbury's identified and gave a slot to. Most of what I ordered was delivered but I was asked to sign the handset! For this, the driver came right up to hand it to me, where was the 2 metre distance? When I commented on this, he said all his other customers wore gloves, and he was quite hostile. So they all got close to him. Other companies have signed it for me, its about time Sainsbury's sorted this out”
“Loyal customer for over a decade and now can’t get a delivery slot, even though I’m looking after two elderly neighbours/households. There is no customer service, no way to email or chat with customer service. The phone number is never answered. Very very poor service. How can they not have an online customer service response team in this day and age? How can you decide if I or my dependants are vulnerable or not?”
“I registered last week for online service with Sainsburys even though I have shopped in the store for many years. As I am 75 and disabled, I tried ringing to inform them as they say on their website that they are trying to identify vulnerable people. I eventually got through only to be told that as I had not shopped online before I could not be added to the vulnerable list!!! I then asked so how am I supposed to get food then? The answer...."THAT'S NOT MY PROBLEM" I am absolutely disgusted by this reaction and will never again set foot in a Sainsburys store. Their current motto is "Feeding the nation" I THINK NOT”
“UPDATE!!! "We’re now working with the government to identify more, and you can register as vulnerable to coronavirus on GOV.UK to get added to our list in the coming days."
At last!! There you go folks, i have just filled it in. Fair play to them for finally doing something.”
“My mum and dad are vulnerable and are trying to isolate but my dad has to go out to shop even though he has set up a online shopping account he has been calling the help line to prove he is vulnerable he has been doing this for ten days”
“My mum and dad are vulnerable I live in Bristol they live in London I can not help them as I can not drive,and my dad is having to go out to get the shopping because even though he has set up a online shopping account he can not get a slot for three weeks he has been calling the help line to prove he is vulnerable but he can not get through and I have tried to I am really worried about them please help them”
“When you do get through you get a recorded message which starts off “due to exceptional demand delivery slots are filling up fast”................................Tell is something we don’t know!
The number given is a cop out by Sainsbury’s, there is no one there to take any call, it’s a diversion tactic.
They will be making fantastic profits at the moment and their Directors are rubbing their hands in anticipation of the bonuses they will receive. This is only what they are bothered about, nothing to do with serving vulnerable customers!”
“I have been attempting to contact Sainsburys helpline since last Saturday in order to register as being a vulnerable regular customer who regularly has home delivery. My husband and myself are both in our 70s and have both had serious illness. Like many others we want to observe the rules about self isolating but would also like to have a home delivery of essential items.”
“You are not prioritising vulnerable customers who have been told they need 'shielding' because there is no way to contact you. The phone line is not being answered, emails bounce back. I can't leave my house for 12 weeks! Please leave an option for me to register ax vulnerable.”
“I'd just like to add my voice to all the complaints on here about the so-called "vulnerable" priority service. I don't believe this is actually happening. I'm in the same boat as many: currently undergoing chemotherapy, have shopped with Sainsburys online for years, my last delivery was at the beginning of March when I only got about half my order. Now desperate and fed up of ringing that blasted number with no way of registering yourself on the website. Come on Sainsburys, I for one will be moving my custom elsewhere when this is over, if I don't die of starvation first or contract CV-19 because I have no choice but to go out and try and buy food. PLEASE PLEASE DO SOMETHING - AN UPDATED PRESS RELEASE WOULD BE GOOD - YOU ARE TAKING THE CREDIT FOR GIVING YOUR CUSTOMERS A SERVICE THAT IS NOT HAPPENING. SHAME ON YOU, MIKE COUPE.”
“Can I just say well done Sainsbury's orderd on line delivered within two days.The delivery driver was excellent made it safe for me to take my order.Paul from Truro”
“I have been a Sainsburys online customer for years and went online to do my weekly shop - no delivery slots available. Was told that elderly (I am seventy) and asthmatic which is why I have had a weekly delivery from you. Have we got it wrong? then telephone this number, a complete joke 08003281700 sometimes you are lucky enough to get an automated message but mostly it is engaged!! One number for everything, I tried to telephone the local store, message says they are all busy helping their customers, really? Loyalty cannot only be one way, when all this is over they will send me emails to get my custom, not sure you should bother Sainsburys, I know how you behave to your loyal customers.”
“I have my shopping delivered weekly from Sainsburys, but haven't been able to get on for weeks now. I am an NHS worker and have been for 22 years, i am on lockdown for 12 weeks due to not just being disabled, but also in the vulnerable category. I'm am working from home at present for the NHS as they still need me to work to contact patients etc, so I'm still providing a service but cannot get my regular service from yourselves. Shame on you. You are getting all this praise and publicity on how good you are and what you are doing for at risk people, but YOU ARE NOT HELPING US OBVIOUSLY OR YOU WOULDN'T BE GETTING SO MANY COMPLAINTS.
PLEASE SET UP AN EMAIL WHERE PEOPLE LOCKED IN THEIR HOMES CAN CONTACT YOU. WE ARE GETTING DESPERATE STUCK IN DOORS WITHOUT SUPPLIES.”
“I am disgusted and despairing about your so called scheme to prioritise delivery slots for the over 70s and vulnerable. My husband and I are in our mid 70s, he is a stroke victim and I broke my arm 3 weeks ago so I cannot drive. There is no way to register this information and no delivery slots for 3 weeks. Sainsbury’s are getting a lot of publicity saying they are prioritising the vulnerable but it is a hoax. You should be ashamed.”
