“Clearly sainsbuiys failing the government by allowing too many people in their store at one time CAUSING WORSE HEALTH. Plus as DONALD TRUMP SAYS THEY ARE PUTTING OUT FAKE NEWS ON GIVING THE DISABLED ELDERLY THE FIRST SLOTS .
FAKE AS NOT POSSIBLE TO SPEAK TO THEM OR IS THERE ANY WAY TO CONTACT THEM. ODDLY HOW TESCO CAN ANSWER THEIR CUSTOMER SERVICE PHONE NO PROBLEM. SAINSBURYS WILL LOOSE MANY CUSTOMERS IN THE FUTURE .WORD OF MOUTH AND THEIR LACK OF CARING PEOPLE COULD STARVE .”
“No possibilty of ordering online for home delivery or click/collect. Timeslots booked before shown on webpage..
Given te number to contact if you are elderly and/or vulnerable - absolutely no use. Directs you to the website which is also of no use. No email contact available (shockingly uhelpful for those of an anxious nature or have difficulty hearing).
I am immuno suppressed and am so, so disappointed with Sainsburys with whom I have shopped for 20 years.
What has happened to your customer service? Stop playing at semantics with spin and token lipservice!
Douglas Walker”
“As e everybody states trying to register as a vulnerable , shielded you have absolutely no chance the number totally engaged and a rubbish answer option when you get through, the CEO regularly emailing customer about elderly, vulnerable shielding admits they haven't got the info and to use online services to update impossible absolutely no chance, I even went to my local store spoke to store manager and deputy their response we can't do anything yet they are charging your delivery pass each week till it runs out this CEO needs to sort this catastrophe out quickly they are a disgrace in these difficult times, the government says don't go out get online deliveries TOTALLY IMPOSSIBLE WITHE THIS SHAMBOLIC TOTALLY DISORGANISED COMPANY THEY NEED TO BE SORTED people going in possible catching and ending up seriously ill or dying because of this ignorance , people should boycott this company mow and after total disgrace .”
“I’ve been a disabled online customer for quite awhile my husband is awaiting for a triple heart bypass,we have been told we’re not vulnerable to have a priority slot,I don’t believe they have priority slots and the telephone number they give you is engaged constantly and when you do get through it’s a automated message which makes no help at all.
Thank you Sainsbury’s for showing where your loyalties lie it’s definitely not with your customers.”
“I am over 70 and am trying to book a delivery of groceries. However Sainsbury's do not have my age on their database so I cannot access the delivery slots. It has proved impossible to contact them by phone to amend their information as the phone is always busy or is not functioning. What am I supposed to do?”
“I am 80 and diabetic. I have been told by my medical practice to self-isolate. Where does this incompetent company get its information. Surely they know my age from my Sainsbury's credit card!!!
Dr A J Edwards”
“My phone calls are now blocked by the most unhelpful message. My husband is close to 70 and vulnerable. We have to self isolate because of travel. I have a pass but cannot book a slot. Does this mean we have to starve to death or will somebody help us? Tomorrow I will have to shop and infect all your staff and customers!”
“Well done to all the staff at Sainsbury's , Southport , Lord street today. As a nurse I congratulate you on the system you had in place in policing the entrance and reminding people to keep their distance in the shop preventing potential spread as much as possible .The one person per checkout belt is a great idea which unfortunately is not something I've seen in other supermarkets but hats off to you . The flowers were a lovely gesture and much appreciated .”
“Unable to register as a disabled or vulnerable customer because the only way that Sainsbury's allow this is via a telephone number which is permanently engaged. Sainsbury's have closed off all other ways of contacting them - no email address and messenger doesn't reply.”
“I have been trying to contact you all day with no success as your phone is permanently busy. Your website has a phone number to call if we are in a health risk group. We are in this group, and following government headlines we should self-isolate but I can’t contact you.”
“I’ve just been to the Kimberley Nottingham branch and I’d like the applaud and thank them.
Everyone of the staff was sticking to the distance rule and making sure customers did the same.
I managed to get most things.
Keep up the good work and stay safe.”
“Had home delivery sent to me as isolating with my young children, sad I didn’t get all the products I wished to have but what I did get was brilliant. The home delivery service was fantastic, the man was very helpful.”
“During this pandemic period Sainsbury’s have been keeping me up to date with processes that are being put in place to help me the customer . I am a senior citizen and they were giving me the opportunity to shop in store early in the morning which I appreciate.”
“You don’t deserve one star!
After being told I could not purchase one loaf of bread AND a small baguette I was told to scan my nectar card myself. I am disabled and have limited mobility and dexterity and was told that I needed to pull out the reader to scan my necter card. Your employee said that she would not do it as she didn’t want to touch the card reader so I said but you expect me to touch it? I decided to forego the necter points on my £2.75 purchase. I then offered a £10 note to which she said I’m not taking that from you, you will have to pay by card. Fortunately I had a card with me or what would I have done?
She then proceeded to moan on about infections etc to which I said I didn’t need a lecture on infection control as I am in category a at risk as I am insulin diabetic and have a terminally ill husband and her actions were putting me at unnecessary risk by forcing me to use a potentially infected card reader instead of giving her cash.
I found her attitude unacceptable, badly informed and extremely unreasonable.
If your staff are so ‘at risk’ from handling cash or necter cards then why are they not using gloves?
This is a shop I use on a once or twice weekly basis however I will not be going in there again.
Stuff you Sainsbury’s - your customer service is appalling and your staff training leaves a lot to be desired. I did observe that there was no hand sanitiser available for customer use and that staff were still handling merchandise with no protective measures in place. why are you expecting your customers to be compromised by staff that haven’t got a clue about ppe and have a bad attitude towards customers?
When this craziness is all over I will take my custom to Asda where they do have measures in place and their staff are still maintaining a high level of customer service.”
“As a regular delivery customer with no warning there are no available delivery slots. I have just waited 1 hour on the phone to let them know I am registered disabled to be told you have to register tomorrow on the website as we don't have access today. I asked for a refund on my delivery pass and was told if it was purchased more than 14 days ago then no. In my mind they don't have any respect for their former ! loyal customers.”
“During this coronavirus pandemic. I'm truly sick of the emails received from the CEO telling me how to give my health requirements disabilty etc into my account.
There is no place to do this. I was a regular online elderly customer now no slots available ever. Truth will come out. Wait till the virus is over and Sainsburys sales fall then .
.”
“Sainsbury, Kenton, Middlesex:
Never fully stocked at the best of times, this store fails completely during the current period of difficulty. Paper products, various fruit & veg, many other items not available since 12 March. "Silver hour" 19 March total chaos outside & inside store.
Sainsbury store & H.O management: STEP UP! Police your stores, resolve the distribution issues by whatever means with your suppliers & demonstrate that in times of crisis you can meet the demands of your customers.”
