“As a regular delivery customer with no warning there are no available delivery slots. I have just waited 1 hour on the phone to let them know I am registered disabled to be told you have to register tomorrow on the website as we don't have access today. I asked for a refund on my delivery pass and was told if it was purchased more than 14 days ago then no. In my mind they don't have any respect for their former ! loyal customers.”
“During this coronavirus pandemic. I'm truly sick of the emails received from the CEO telling me how to give my health requirements disabilty etc into my account.
There is no place to do this. I was a regular online elderly customer now no slots available ever. Truth will come out. Wait till the virus is over and Sainsburys sales fall then .
.”
“Sainsbury, Kenton, Middlesex:
Never fully stocked at the best of times, this store fails completely during the current period of difficulty. Paper products, various fruit & veg, many other items not available since 12 March. "Silver hour" 19 March total chaos outside & inside store.
Sainsbury store & H.O management: STEP UP! Police your stores, resolve the distribution issues by whatever means with your suppliers & demonstrate that in times of crisis you can meet the demands of your customers.”
“I order on line fortnightly for a 97 Yr old lady using my visa card and she reimburses me. I cannot find a slot for her delivery and I have tried to contact Sainsburys but am simply cut off when I call (no emails accepted). I have a broken hand so cannot drive and go to the shops for her. Surely there must be a way of prioritising people? The elderly lady was a land army girl in the war.”
“What went wrong! What went right? Nothing! Gushing e-mail from the CEO Wednesday saying supermarket shopping for the elderly and vulnerable would be the first hour of trade Thursday, what absolute B.S.. everyone and his uncle were there all ages kids etc. and absolutely nothing on the shelves out of 20 items on my list, I got 2, yes 2! So with two boxes of cat food the cats will be happy, one question, who Is policing this first hoyr of trade and where are the items to buy? No more emails Mike Coupe you are living in cloud cuckoo land.”
“I waited a week for my online delivery and then it didn't come. No phone call or contact. I tried ringing the help line but was put on constant hold.
So did Sainsbury's make me happy? Definitely not.”
“Without a doubt Sainsbury's is the worst supermarket in Britain today. The management is lazy incompetent and should resign themselves that with such a low rating on here that others also realise how badly run this supermarket is. The ignorance level of their staff is unbelieveable coming out with rediculous thinking that is only resevered for the extremely uneducated. Sainsbury's needs to shut up shop or find new management that are capable of providing at the very least an average level of competent service which it fails at everyday. More so now than ever.”
“This mornings 1st hour of opening was supposedly for over 70s and vulnerable persons. Manager at the door was really enjoying his moment of power turning people away. I am a couple of years off 70 but have asthma, diabetes and cancer but I am still not sick enough to shop at Sainsburys. Thank goodness for morrisons!”
“Chelmsford Sainsbury’s cancelled my neighbours shopping on the day is was due to delivered she ordered 2 weeks ago , thank you for failing to what you had promised and that you lied that you had no drivers but yet they driving in the village shame shame shame”
“I am 72 years old and thought I would take advantage of the opportunity of the first hour set aside for the elderly and vulnerable customers in your Eltham store.
I arrived at 07.15 and found the store full of people of all ages twenties and thirties included. There was one poor blind person who was waiting for help which was not forthcoming.
I asked a member of staff who seemed to be in charge if the hour set aside had come in to force. He said it had but it had not been enforced.
If the Eltham store Is indicative of the shopping experience in Sainsbury’s nationally I think you will receive a lot more complaints.”
“Poor old Sainsburys. No food on the shelves. No toiletries. No hygiene products. No pharmaceuticals. I bet they are crying into their bank accounts with all the selling of their stock. Get a grip on this greed and dystopian behaviour. Monitor the sales of you goods and put the brakes on this manic panic buying. Those of us who only want our regular weekly shopping amounts are getting elbowed out of the way by insensitive disgusting animals that only think of themselves in this traumatic time when we should be altruistic. Store staff should impose restrictions that prevent this locust activity and help regain sensibility.”
“a lot of people are complaining about lack of stock and booked up online deliveries but it is clear to see it is not Salisbury fault and they are trying their hardest to make do of a bad situation, people are so selfish and do not think how hard it is for the employees.”
“Sainsbury's in Bitterne Village just called our 93 year old grandmother "selfish" for picking up 6 small tins of dog food for her two dogs then took three off her. DISGUSTING STAFF!”
“Owing to being disabled, Andover 80 I have been using your on line service for some time and have Been more, than satisfied with the whole procedure I was so upset and disappointed when today I couldn't get slot until after 6th April ui ky order what I need to see me through the week. I think the attitude of the majority of the population is totally unacceptably Where's the good will and, caring for your neighbours? . I now, rely on the help of my closest neighbours”
“I know you are working under severe pressure at this time but as a 75 yo I have tried to book a home delivery slot like I have done for the last 2 deliveries. Your system shows that there no slots available for as many days as shown on your system, right up to late at night. This also applies to Click & Collect for as many days as shown. It gives the impression that ALL days shown have beenblocked off!! I have had to turn to Tescos....”
“What are delivery slots not being kept for elderly and disabled customers? People who are working and continuing to send children to school are not in high risk groups. Slots MUST be kept for the most vulnerable!!”
“I have paid fro a delivery pass and had a delivery nearly every week for 4 years - but today - cannot get a slot. We are over 70 and need this service. Why are Sainsburys at least doing what they do over Christmas and giving those with paid passes i week early access. Basically they are just not servicing loyal customers! Or the elderly - step up your service and start working out who really needs it, or who has already paid for deliveries!!!!!!!!”
“Rude and arrogant staff.. won't be using Sainsbury ever again. I would have left my entire shopping at the till if it wasn't for my parents who are too ill to shop.”
