“I purchased an olive baguette at Sainsburys in Sevenoaks.
After a few hours of eating it, I had very bad stomach pains and felt sick and had to rush to the toilet.
This lasted until the next day.
GP said I had food poisoning.
This is the only thing I had eaten all day .
I am self employed and lost a days money and had to throw out a Super-King Duvet.
I complained to the customer services who did not care and would not take any responsibility over this matter.
VERY POOR CUSTOMER SERVICE.”
“I brought an olive baguatte from Sainsburys Sevenoaks bakery department.
After eating it a few hours later I had really bad stomach pains and had to rush to the toilet which lasted until the next day.
My doctor said it was food poisoning.
That baguette was the only thing I had eaten that day.
I am self employed and lost a days money as I had to stay by the toilet all day.
Sainsbury not concernred in the slightest and say it is not down to them.
POOR CUSTOMER SERVICE .
THEY JUST DO NOT CARE.”
“The worst service I have ever used and customers service advisors that don’t help and go back on their word and happy to loose valid customers . Will never is this company again”
“I notice with some astonishment that Sainsburys has decided to proclaim its 'support' for the LGBT+ community. Of what possible relevance is this to a food retailing business? Are rival supermarkets conspicuously homophobic? Are there any more minorities Sainsburys feels it should support? Egregious virtue-signalling, which costs nothing and means just as much.”
“Taste the Difference 6 Pork Sausages (The Meaty One)
Very disappointing, ranks as the worst sausages I have ever eaten. They claim to be 97% prime pork, maybe, but not the muscle. In my judgement was basically ground up pork skin. No flavour, and an extremely dry texture. I'll not be eating the rest of the packet. I'll try throwing them over the garden fence to see if the local fox will fancy them, I doubt it somehow!”
“Sainsbury's slow cooked butter chicken breast looked great on the box picture but inside it was terrible a few pieces of what looked like dark stringy meat with a watery sauce needless to say it went straight in the bin ,don't know what kind of quality control process they operate but it needs reviewed ASAP.”
“I found several weird objects in an unopened bottle of Sainsbury's chocolate milk. I could have choked on them, or maybe they were toxic, who knows... The response of Sainsbury's was very unsatisfactory. Also, my review was rejected from their website twice even though it was following the review guidelines, so it seems that they are over-filtering the reviews on their website. Overall this leaves me very disappointed about Sainsbury's.”
“I am unhappy with your bread, previously named taste the difference multi seeded. Where are the seeds? This used to be lovely bread and the reason we shopped at Sainsbury's Leigh. As the bread is bland we no longer have a reason to shop there and will, hopefully, find some we like at another supermarket and let them have our custom.”
“Really annoyed. I buy online shopping every week and so many times my items are not bagged as I requested.
Sainsbury’s it’s not listening to me and causing me un-needed anxiety with my OCD as I need my shopping bagged and not in plastic tray contact.
Last week I complained about it got an email and my 40p bag charge refunded AND the promise that this would be sorted....this week my shopping came without the bags... if I’m paying for it... what’s the problem? And I always recycle my bags too!
I’m going to start shopping with Ocado as they never have failed me in the past....are always on time, never gives me silly substitutes and takes the bags back while giving the money back for it too. More expensive but worth it as I get a better customer service care that fulfill my needs as a customer.
I used to shop with Tesco and Asda, but these have let me down too.... so I haven’t shopped there for years.
Sainsbury’s lately has just been rubbish at their service.
VERY disappointing. OCD is not a joke... it’s a mental illness that has enough triggers as it is.”
“Went to an interview to the Wolverhampton local,the interviewer was very disrespectful and rude. He told me take orders i would not recommend this store as they are rude towards there customers.”
“I’ve tried to sign on as a new customer for an online delivery. My order was lost at the end as I was unable to register. The delivery slot I chose was £2.50 but increased to £7 when I clicked on it for no reason. After spending 20 minutes trying to register and the system refusing to take my details, I will give up and try tescos.”
“I am livid. I ordered from Sainsburys on 5th May and my order was delivered. I then made a top up order on 10th May for a few odd items. Only to be called on the phone 5 minutes before delivery expected, and told that their computer system had classified me as a Security RISK and as such they were not delivering to me. 2 phone calls and 2 emails now and no one can advise me what they actually mean by me being a Security risk. I asked if it had anything to do with payment and was told it was not.
This is what came today in email :- "I've had a look at your account and can see that We've had to cancel your order as it has been flagged by Sainsbury’s risk prevention system. I am sorry if this has caused you any inconvenience.
At our absolute discretion we reserve the right to terminate your access to all or part of this service with or without notice"
I am disgusted that they have the audacity to classify me as such. If it has to do with payment, then it should not as they take the funds from my account before they deliver, so if the payment does not go through, then I could understand but they had not even tried to take payment.
I then ordered via zoom delivery and had all my goods delivered within 1 hour.
Anyone else out there had this issue?
Surely I have a legal right to do something about this.
I am certainly going to investigate this further. Needless to say, I, nor my family or friends will be shopping at Sainsburys as they are all disgusted to hear about this.”
“Sainsbury’s bacon is DISGUSTING! I do not advise buying it at all. The slices are so thin you can’t even pull them apart without them tearing, each slice is pumped full of so much water and chemicals it’s unreal. Has a nasty metallic taste to it after it’s cooked and shrivelled up to a third of its size!! Will be avoiding meat products altogether from Sainsbury’s from on.”
“Sainsbury's grocery deliveries are becoming increasingly delayed while the customer services and the drivers do not appear to have sufficient experience and training to deal with customer requirements. The communication between drivers and Sainsbury's customer services is equally inefficient resulting to misunderstandings. All in all very unprofessional, disappointing service.
I had a delivery arranged between 18:30 and 19:30 this evening.
An agent from Sainsbury's customer services called me around 18:15 to notify me that the driver was running late and they would be able to make the delivery around 20:00. I was not at home and given the update I was going to return later for the delivery. Around 19:00 the Sainsbury's driver called me to say that they were outside the flat waiting. He was shouting and he was rude. I tried to explain to him that Sainsbury's customers services had already updated me that the delivery was going to be late hence I was not at home. He would not stop shouting and in the end he hang up. A few minutes later I had another call from Sainsbury's office complaining that the driver had arrived but I was not there to collect the delivery. I tried to explain again that the reason for that was because his colleague had earlier informed me that the driver was going to be late. The agent could not trace in the system the earlier call and kept disregarding what I was saying. He promised to investigate and return back to me by 20:00. I did not receive any phone calls or my delivery by then so I decided to call Sainsbury's. An agent under the name Andy from the Glasgow office answered the phone but again he did not seem to be aware about the earlier update his colleague provided that there was a delay in the delivery. He kept ignoring me and practically insinuated that I was lying. He was rude and unhelpful while he refused to provide his full name to help me file a complaint.
Similar mix ups in the delivery time have occurred in the past. There is never an apology or explanation while it is implied that it is the customer's fault. These incidents cause great inconvenience.”
“I am so angry and can not believe what has just happened but first I would like to tell you in the last few years I started shopping with Sainsburys again as I thought maybe things had changed, obviously not!
Having witnessed someone of a certain age falling over in your store and although staff saw it happen, no one went to their aid, that was a few years ago and also being bought to tears a few years before that when I was challenged about the amount of fresh peas I was taking and putting into my trolley and that I was not allowed as I had to leave some for other customers and being intimidated by several managers, I left the shop in tears sobbing, however years later, here I am again thinking I would try Sainsburys again!
What a mistake!
I have this afternoon received my online shopping and discovered that the milk I had ordered had not been delivered and something else was incorrect and that I had ordered 200 cigarettes thinking they were superkings and in fact they were not.
When the guy delivered the shopping he advised that he had no paperwork for me as he had been rushed out of the door, at the time I didn’t think it to be an issue until I unpacked the shopping. As you will appreciate, 200 cigarettes is a lot of monies worth if you are not happy with them so I called your customer service! I spoke with a gentleman there who really didn’t know what he was doing and offered to refund the money for the cigarettes. Now, I could of left it there, but I then said to him “ what about the cigarettes I already have!” Oh yea, he says, I better speak to someone and left me holding on. He then comes back and informs me that I can take them back to a shop and do an exchange which was fine except I needed the receipt, he offered to post the receipt, I told him that was no good as I needed to take them back tomorrow, can he email the receipt, he replied that he couldn’t, I then asked to speak to a manager as he clearly did not know what he was doing other than repeating himself. He advised that a manager would not speak to me unless I had a problem with him, I told him to go back and tell them I did. He came back and told me that the manager refused to take my call, I demanded that a manager call me and still he would not put me through and I then lost it by telling him I would be contacting yourself and watchdog!
Considering I had saved your company over £80.00 as the guy on the phone was going to refund me, perhaps I should of kept my mouth shut and treated him and your company with the contempt I have been dished out with. I am absolutely amazed, angry , frustrated, stressed and can’t quite comprehend a company that refuses to speak to its customers, it is shameful! I am 62 years young and I do not deserve to be treated in this awful way when I was truthful about the mistake the guy made and end up having an enormous argument over something that should have been so simple to sort out. I am not the one that lost the receipt, your company did not deliver it and I am the one suffering the consequences. If this the way forward for customer services (none whatsoever) I am glad I am on the way out and not on the way in!
Obviously I will be putting my experience on social media to warn people of the non cooperative customer services!
I would like to hear your take on this and whether this is customer policy and what do you think of the way I have been treated!
Astonished I have had to go this far, but this is how angry I feel this whole situation!”
“Plastic, plastic everywhere. So much unnecessary single use plastic in Sainsbury's it is truly appalling. They have a notice on their single use plastic bags for loose fruit and veg that says think of the environment and only take as many as you need!! What a joke why are they not being responsible and supplying paper bags for loose fruit and veg and croissants etc? Instead of passing the responsibility on to the customer Sainsburys need to sort out their environmental policy towards plastic before it's too late. Our planet is suffocating under the weight of this irresponsible Supermarket. Sainsburys needs to make the changes to save the planet not continuously pass the buck and blame the consumer. And the super thick plastic bags that they supply to carry your shopping what insanity is this?? Co-op at least has got compostable carrier bags now. So why hasn't Sainsbury's? Dreadful Supermarket. If you care about the environment shop locally at places that don't over dose on single use plastic.”
“I had a problem with a £9 money off voucher sent to me at my address, but which turned out to be for some other poor soul's card - I am baffled by how this arose and I did not notice (I don't usually cross check the number with my nectar card). I went to Sainsbury's to use this voucher but it would not accept at the till so I was told to call Nectar. They told me it was a Sainsbury's voucher so not their problem and only Sainsbury's could deal with it. Sainsbury's said it was a Nectar issue and only Nectar could deal with it. Over 1 hour 30 min I was passed to and fro at least 5 times and was finally offered a 'Goodwill' Voucher for £5. The voucher I tried to use was indeed not mine, but the problem arose from a crossed wire in their systems. Not at any point did anyone apologise, or offer a way to find or sort out the problem, simply said not your voucher, the other party is responsible. I think this is appalling customer service and has completely put me off shopping at Sainsbury's.”
“Had a delivery on Friday to find some of my order missing and short dates like next day.
Also I was missing my fuel voucher, when I phoned and spoke to Dan he informed me he had over 19 customers missing a fuel voucher.
I’m glad that Sainsbury’s are not merging with Asda as if anything to go by this delivery it would be tremble. I’m sorry to Sainsbury’s that will not be renewing my delivery pass. I’m going to shop at Morrison’s from now on.”
“Went to the cafe in sainsburys Oldham. It is Filthy. Food on chairs and tables. One employee pushing in chairs but didn't wipe any tables down. It is disgusting. I had to ask for a cloth myself to wipe down a table. They gave me a dripping stack of cloths. I had to wash the cutlery before we used it. Health dept would love to visit this place.”
