“I can honestly say the experience of shopping with Sainsbury has taken a real nosedive recently. We have shopped with them over many years and had no complaint until recently, and can now testify to three bad experiences. Normally my wife shops instore for groceries, but as we have a touring caravan, time sometimes makes it more expedient to shop online for delivery to be delivered the day before we travel. In theory this should give us fresher goods. The previous time we did this, we found that many of the items were of short date, and having had a late night delivery were unable to do much about it. A few weeks later, my elderly mother had three items in her shopping delivery that were actually out of date. Today, we have had a delivery with tomorrows sell by date on two items, the day after on two more items which would normally have a few weeks on them, and a further two items containing a meat product where the sealed packaging was ripped and open to the air.
One can only surmise that there is a policy to get rid of items with short sell by dates with online shoppers, some of whom wont bother to contest it. However, poor as this transaction was, the problem really came, when, after politely ringing the store I had the phone put down on me. Contacting the central online number, I was told that they would arrange redelivery of the said items, only to receive a call saying that the store manager wouldnt accept this resolution. After organizing a refund for the items, I then proceeded to highlight my complaints and address the policy of out of date or close to expiry products and quite frankly, the operators attitude was little short of a disgrace. Sainsburys pride themselves on being supposedley one of the more up-market supermarkets, but we can honestly say they are going downhill fast, and as a family, we will never shop with them again. I accept that mistakes happen, but the true marque of a company is by how mistakes are sorted out. Sainsburys no longer appear to care about the individual customer and exhibit an attitude that they do us all a favour by allowing us to shop there. We will of course be going elsewhere in the future.”
“Sending a full weeks shop with only 2 days shelf life on everything including items like potatoes and then saying you will only refund on a 1 day shelf life is a pretty disgusting way to treat your customers. We have shopped with Tesco and Ocado home delivery and never experienced this problem. It’s the last time we will be shopping at Sainsbury’s which was once a great supermarket. What happened!!”
“Refrigeration is not up to compliance... products that need to be returned as dangerous (meat). Sainsbury brand Brine tuna with NO brine in the SEALED can. You have completely lost all sense of "quality of service". I am sitting here with cramps until the GP is open.”
“Terrible experience, absolute w**k, take your money then text you to say that a load of your items are not available (3days after ordering) then an hour before delivery cancel and say it will take 3-5 days to refund! AVOID!”
“I am shocked at your constant price increase on items since Easter
Most items for £1 are £1.25. cakes and bread all £1.20 and 1 litre coke £1.60 Iceland sell for £1.45 and tesco £1.25. it's like with more self service less staff you should deliver cheap deals to customer.”
“I purchased an olive baguette at Sainsburys in Sevenoaks.
After a few hours of eating it, I had very bad stomach pains and felt sick and had to rush to the toilet.
This lasted until the next day.
GP said I had food poisoning.
This is the only thing I had eaten all day .
I am self employed and lost a days money and had to throw out a Super-King Duvet.
I complained to the customer services who did not care and would not take any responsibility over this matter.
VERY POOR CUSTOMER SERVICE.”
“I brought an olive baguatte from Sainsburys Sevenoaks bakery department.
After eating it a few hours later I had really bad stomach pains and had to rush to the toilet which lasted until the next day.
My doctor said it was food poisoning.
That baguette was the only thing I had eaten that day.
I am self employed and lost a days money as I had to stay by the toilet all day.
Sainsbury not concernred in the slightest and say it is not down to them.
POOR CUSTOMER SERVICE .
THEY JUST DO NOT CARE.”
“The worst service I have ever used and customers service advisors that don’t help and go back on their word and happy to loose valid customers . Will never is this company again”
“I notice with some astonishment that Sainsburys has decided to proclaim its 'support' for the LGBT+ community. Of what possible relevance is this to a food retailing business? Are rival supermarkets conspicuously homophobic? Are there any more minorities Sainsburys feels it should support? Egregious virtue-signalling, which costs nothing and means just as much.”
“Taste the Difference 6 Pork Sausages (The Meaty One)
Very disappointing, ranks as the worst sausages I have ever eaten. They claim to be 97% prime pork, maybe, but not the muscle. In my judgement was basically ground up pork skin. No flavour, and an extremely dry texture. I'll not be eating the rest of the packet. I'll try throwing them over the garden fence to see if the local fox will fancy them, I doubt it somehow!”
“Sainsbury's slow cooked butter chicken breast looked great on the box picture but inside it was terrible a few pieces of what looked like dark stringy meat with a watery sauce needless to say it went straight in the bin ,don't know what kind of quality control process they operate but it needs reviewed ASAP.”
“I found several weird objects in an unopened bottle of Sainsbury's chocolate milk. I could have choked on them, or maybe they were toxic, who knows... The response of Sainsbury's was very unsatisfactory. Also, my review was rejected from their website twice even though it was following the review guidelines, so it seems that they are over-filtering the reviews on their website. Overall this leaves me very disappointed about Sainsbury's.”
“I am unhappy with your bread, previously named taste the difference multi seeded. Where are the seeds? This used to be lovely bread and the reason we shopped at Sainsbury's Leigh. As the bread is bland we no longer have a reason to shop there and will, hopefully, find some we like at another supermarket and let them have our custom.”
“Really annoyed. I buy online shopping every week and so many times my items are not bagged as I requested.
Sainsbury’s it’s not listening to me and causing me un-needed anxiety with my OCD as I need my shopping bagged and not in plastic tray contact.
Last week I complained about it got an email and my 40p bag charge refunded AND the promise that this would be sorted....this week my shopping came without the bags... if I’m paying for it... what’s the problem? And I always recycle my bags too!
I’m going to start shopping with Ocado as they never have failed me in the past....are always on time, never gives me silly substitutes and takes the bags back while giving the money back for it too. More expensive but worth it as I get a better customer service care that fulfill my needs as a customer.
I used to shop with Tesco and Asda, but these have let me down too.... so I haven’t shopped there for years.
Sainsbury’s lately has just been rubbish at their service.
VERY disappointing. OCD is not a joke... it’s a mental illness that has enough triggers as it is.”
“Went to an interview to the Wolverhampton local,the interviewer was very disrespectful and rude. He told me take orders i would not recommend this store as they are rude towards there customers.”
“I’ve tried to sign on as a new customer for an online delivery. My order was lost at the end as I was unable to register. The delivery slot I chose was £2.50 but increased to £7 when I clicked on it for no reason. After spending 20 minutes trying to register and the system refusing to take my details, I will give up and try tescos.”
“I am livid. I ordered from Sainsburys on 5th May and my order was delivered. I then made a top up order on 10th May for a few odd items. Only to be called on the phone 5 minutes before delivery expected, and told that their computer system had classified me as a Security RISK and as such they were not delivering to me. 2 phone calls and 2 emails now and no one can advise me what they actually mean by me being a Security risk. I asked if it had anything to do with payment and was told it was not.
This is what came today in email :- "I've had a look at your account and can see that We've had to cancel your order as it has been flagged by Sainsbury’s risk prevention system. I am sorry if this has caused you any inconvenience.
At our absolute discretion we reserve the right to terminate your access to all or part of this service with or without notice"
I am disgusted that they have the audacity to classify me as such. If it has to do with payment, then it should not as they take the funds from my account before they deliver, so if the payment does not go through, then I could understand but they had not even tried to take payment.
I then ordered via zoom delivery and had all my goods delivered within 1 hour.
Anyone else out there had this issue?
Surely I have a legal right to do something about this.
I am certainly going to investigate this further. Needless to say, I, nor my family or friends will be shopping at Sainsburys as they are all disgusted to hear about this.”
“Sainsbury’s bacon is DISGUSTING! I do not advise buying it at all. The slices are so thin you can’t even pull them apart without them tearing, each slice is pumped full of so much water and chemicals it’s unreal. Has a nasty metallic taste to it after it’s cooked and shrivelled up to a third of its size!! Will be avoiding meat products altogether from Sainsbury’s from on.”
“Sainsbury's grocery deliveries are becoming increasingly delayed while the customer services and the drivers do not appear to have sufficient experience and training to deal with customer requirements. The communication between drivers and Sainsbury's customer services is equally inefficient resulting to misunderstandings. All in all very unprofessional, disappointing service.
I had a delivery arranged between 18:30 and 19:30 this evening.
An agent from Sainsbury's customer services called me around 18:15 to notify me that the driver was running late and they would be able to make the delivery around 20:00. I was not at home and given the update I was going to return later for the delivery. Around 19:00 the Sainsbury's driver called me to say that they were outside the flat waiting. He was shouting and he was rude. I tried to explain to him that Sainsbury's customers services had already updated me that the delivery was going to be late hence I was not at home. He would not stop shouting and in the end he hang up. A few minutes later I had another call from Sainsbury's office complaining that the driver had arrived but I was not there to collect the delivery. I tried to explain again that the reason for that was because his colleague had earlier informed me that the driver was going to be late. The agent could not trace in the system the earlier call and kept disregarding what I was saying. He promised to investigate and return back to me by 20:00. I did not receive any phone calls or my delivery by then so I decided to call Sainsbury's. An agent under the name Andy from the Glasgow office answered the phone but again he did not seem to be aware about the earlier update his colleague provided that there was a delay in the delivery. He kept ignoring me and practically insinuated that I was lying. He was rude and unhelpful while he refused to provide his full name to help me file a complaint.
Similar mix ups in the delivery time have occurred in the past. There is never an apology or explanation while it is implied that it is the customer's fault. These incidents cause great inconvenience.”
