“Cant do a weekly shop as there product shelf life is only a few days.
Phoned to complain was told their policy is a 2 days shelf life, well thats great and there trained picker always pick the newest dates I was told god help the people in the store, smoke salmon 3 days shelf life, really funny how I purchased the same with 9 days shelf life.”
“DO NOT USE THEIR ONLINE SHOPPING
I wish that I had read these reviews before buying.
Firstly, I only went to Sainsburys because I had an £18 off your first online shop over £60. They were unable to provide one of the products which brought the total to under £60 and therefore I ended up paying £18 more than expected.
My ice cream was totally defrosted, and some sausages had a use by date of the following day. I didn't inspect things at the time because the delivery was two hours early, and I was just rushing through the front door when he arrived; in any event, I have never had to inspect every date and receipt with Waitrose or Ocado. I advise sticking to them in future.”
“The men's toilets @ Sainsbury's in Alperton are a disgrace as the urinals & toilet cubicles are dirty with urine & toilet paper all over the floor.
The soap dispensers are often empty.
i use the Sainsbury's in Alperton every day for my lunch as my work is local to the store.
i get on very well with the staff & have told them about the dirty flooded toilets countless times. They told me that the contract cleaners would clean the toilets on an hourly basis before, but now they clean the facilities just once in the morning & once in the afternoon. This surely must be a Health & Safety issue in a food outlet....????
One loyal, but very disgruntled customer.
i look forward to hearing from you ..”
“The men's toilets @ Sainsbury's in Alperton are a disgrace as the urinals & toilet cubicles are dirty with urine & toilet paper all over the floor.
The soap dispensers are often empty.
i use the Sainsbury's in Alperton every day for my lunch as my work is local to the store.
i get on very with the staff & have told them about the dirty flooded toilets countless times. They told me that the contract cleaners would clean the toilets on an hourly basis but now they clean the facilities just once in the morning & once in the afternoon. This surely must be a Health & Safety issue in a food outlet....????”
“Terrible experience with Sainsbury's online shopping. Without previous notice, they decided to replace a blender with another one which was double the price. They did not issue a voucher for the difference, and now they are asking us to return the item to one of their stores that is miles far from us, so it will cost us time and money. And not even an apology! The only positive note is the existence of super nice and friendly drivers, the customer care so far has been unhelpful. Customer care from Tesco and Waitrose is so good and professional instead.”
“Third home delivery in a row with out of date product! I had informed you previously and was reassured it wouldn’t happen again, open packets also delivered, you issue a money off voucher that is then out of date two days later, clearly there’s no one checking what your stores or customer service are actually doing, always out of stock of basics, since the departure of Justin king things have certainly gone downhill at Sainsbury’s”
“Occasionally one makes inadvertent mistakes, but today in the process I discovered a new oxymoron, " Sainsbury's Customer Service"
Having queued in traffic to get into the car park I realised that I did not have a £1 coin to get a trolley. ( Why are Sainsbury's the only supermarket in the area that have this inconvenient system. I went into the store to get some change and found that they have moved the "customer service counter" even further from the door because they have installed even more self service points and a scan as you go service is being introduced.
Why go shopping if I have to do the work myself. Online, same price but someone collects the goods and delivers them home for me. Are Sainsburys trying to get rid of in store customers?
Arriving at Customer services the one lady was busy and a queue waiting to be "served" As I decided to go to another supermarket I saw a "Manager" stacking vegetables. He was less than interested and quite rude. Surely Sainsbury's would do better to pay two extra staff, one to help at customer services and one to stack the vegetables, Win Win and probably a saving for Sainsbury's as well.”
“Get your rancid pasta whilst stocks last !!
Pasta bought 28th August . Use by date 23 sept
Completely ruined evening meal on holiday. Made a complaint they offered me £3.30 in compensation (Pasta cost £1.70).
Bottom line. Be vigilant in this supermarket and don’t bother taking time to report shocking rancid foods.”
“The worst online shopping experience I…
The worst online shopping experience I have ever had.
Cancelled a whole weeks food order an hour it was due to arrive.
Gave me no explanation why it was not coming, just that they had no one to bring it!!!
Had no time to shop with anyone else for that day so left me in the lurch. Will never ever rely on them again.
Whole shop for a party that night......not arrived, just dont take the gamble and dont use them.”
“I have been a Sainsbury's customer for 30 years and this is the first review I have ever written. What a decline in service and quality of product!
In Store (West Auckland, County Durham), regularly fresh fruit and veg, has
gaps/ out of stock, or is of such poor quality, that I've walked out and gone to Tesco's. No real stock on their "Fesh-Fish", counter. Nothing like Morrison's. Even their own brand, household products have been out of stock!
Home Deliveries.
A complete drop in quality and availability. My last four deliveries have had:-,
Six Sainsbury's own products have been substituted with "main brand", higher cost items. 2 qty fresh/ loose Pears, substituted for 4 qty pears, on a wrapped tray, with only two days on their "best buy date"! Ironically, they were, "rock-hard" and even after a week, were inedible. Mushrooms, sent back as they were brown and had no useable life left in them. Loose Broccoli, not available. (Is this part of Sainsbury's initiative to reduce plastic? If so, why send me Broccoli wrapped in plastic? (Plastic wrapped tends to be "loose stalks)" and you cannot check the freshness, on delivery. Choice of wine, is regularly substituted.
My last, "home delivery", cost me an extra £7, as I could not get back onto their,
On-line" site to complete my order!
What a change and not a good one.”
“I barely write reviews but it was really hard not to write one.
Their online service is just bad, really bad, actually even worse than bad. Not sure why even they have an option of online delivery. Maybe only to lose customers who have shopped with them for over 10 years.
Delivery people are great and helpful but when you get delivered products after used date, or just about to expire or 1/5 of your weekly order missing or replaced without any thought not only once but 4 times in a row you ask yourself question WHY?
Just a waste of time and disrespect for a loyal customer. Not worth your time!”
“Very poor service. First I'm told the van has broken down and they've rebooked my delivery for the next day. It doesn't show up. Customer service useless. All the offers/savings have now elapsed. I won't be using Sainsburys online again after 30 years of being a Sainsburys customer”
“SAINSBURY'S PETROL STATION HORLEY
I am a daily customer (either myself or my family).
Am extremely disappointed with the lack of knowledge and customer service displayed by the manager when I asked if I could pay with Jersey currency (as I have several times in the past).
Rude and unhelpful to a loyal customer.
The problem is not he didn't accept the payment, I ended up paying by card, but how utterly unhelpful and unprofessional he was.
Customers deserve to be treated with RESPECT!
Same day WAITROSE accepted payment in that currency...”
“I do online shopping once a week. Today is the second time my groceries have just not arrived. The first time it happened the driver said we were not home. I have no understanding why the driver would possibly lie but I guarantee you we were home. Shocking service. Customer service was useless informing me the second time that he is late. I already knew that as I had just spent an hour waiting. Actually I can’t be bothered writing anymore. I deleted Sainsbury’s app and now am expecting OCADO tomorrow morning.”
“Did a large online shop and used a money off voucher which was accepted at checkout ,shopping was delivered yesterday but this afternoon I received an email telling me they had withdrawn the money off voucher and re issued another one to use on my next online shop .The expiry date was today .I have complained but Sainsburys are not interested .tesco here I come .”
“Over charged on my online shopping. Spoke to Wolverhampton store who could not explain or understand why i had been charged £12 more than i should have.
I cancelled the order. 10 days later still hadn't had my refund so called .com number who said that the store had not requested it. 2 days later i had a call back to process the refund for the amount it should have come to originally!!!! What about the extra £12???
Eventually got full refund a few days later. Will NEVER use sainsbury's again. Terrible customer service.”
“Car wash at Sainsbury’s garage caused £750.00 worth of damage, they are denying any liability and basically calling me a liar, disgusting customer service from head office, I have just been fobbed off, I will never spend another penny of my money in any of their stores or garages again and all of my family and friends who used to shop with them have also decided not to shop with them, so well done Sainsbury’s you have lost several customers!”
“Slim Choice frozen oriental chicken noodles :
Looked nice - took 50 minutes to cook in oven - the chicken was rank - I actually had to spit it out. Beans ok but would never buy again”
“Terrible, awful and rude service we experienced today from delivery driver Mr Michael. I'm customer of Sainsburys for 2 years. The Store manager Ms Zori Brown didn't help us. We complained, we called different numbers, so hard to find who is responsible for that unrespectful behaviour. Look like they don't have proper manager, or head of the shop. They doing what they wish.
We live in court, 2d floor, we had delivery all the time to step door, but today we were so upset for Sainsburys behaviour. We don't have now our products, so we had to go outside to eat. We had lots of stress for our money.
And with that behaviour Sainsburys loosing customers., we were happy with Sainsburys products., but now we will change our shop.”
