“thank you for illegally taking monies from my account, doubling my order, your driver refusing to take the food back and then being utterly horrible at customer services! Disgusting! #affectingmymentalhealth ”
“The delivery service is the worst in the whole earth. I ordered my shop the night before due to arrive morning next day. They sent me a message very early in the morning saying everything was on board. They kept me waiting the whole morning...I called the service and they said the driver was round the corner. The shop arrived but nothing of what I ordered was there. Such a random shop came in with lots of things of the same kind... Never gonna buy online through Sainsbury’s.”
“on your online website that I use to do my food shopping there seems to be a very BIG spelling error...please could you explain to me what "rugny" means???????????”
“Brewery Romford Sainsburys
Yesterday on 24/10/2019 about 6pm I had popped into Sainsbury’s to check my lottery ticket.I Had given them my ticket to checking the machine and when they placed it inside it showed that I had one a lucky dip.After that,Lady who working there asked if I want my lucky dip for Wednesday or Saturday.I said Saturday.Right after I said that,she whispered to her colleague "is she for real".As a customer that made me feel upset.How staff who assisting a customer can make any comments about the customer in front of customer.I did not like the way I was treated or spoken too.Then,she tells me that the machine is jammed so I just say okay and leave with my tickets.I was not sure if she gave me the right tickets back, so I went back and asked her.When I put the ticket down and I explained to her why I m back,she slammed her hand onto the table and took the tickets to check if they were right.Her attitude towards me was disgusting.After checking if they were right,she comes back and just throws the ticket onto the table.I did not understand the reason behind her actions.I grabbed my tickets and left.Before leaving I told her that the way I was spoken to and the way I treated was unacceptable.She the decided to shout across the store "yeah,yeah"and then she mumbled stuff to her colleague.I was very disappointed and I will never be going back to that Sainsbury’s again.Alo I will tell to people if they would like to be treated like I was treated they should avoid this Sainsbury’s.
Sainsbury’s Management should provide to them staff CUSTOMER SERVICE TRAINING.
Felt very shame front off my Daughter because she saw it all this disgusting attitude towards her mum.”
“Served at the checkout by Josh in the Garstang store. What a very rude and unprofessional individual. Slumped in his checkout chair chewing gum looking and sounding like he simply could not be bothered. No interaction skills. No professionalism. No customer care. No customer service. An absolute disgrace.”
“1st time. They queried by payment saying it wasn't accepted when it had gone through my bank process of authentication before order was finally placed. Then I was charged twice for same order and had to contact them for refund!!! 2nd time. About 3 hours before delivery was due had a message to say due to unforeseen circumstances they couldn't deliver my order. Now I have to wait for a refund because money has been taken!!!! Appalling service”
“Dates are so short on fresh food that I found it impossible to do a weeks worth of shopping......wha has happened been shopping here for years. I am now using aldi and lidl getting good dates and quality food at better prices than yours. Bye bye sainsburys”
“I think sainsburys money grabbers , I understand about getting rid of plastic bags but I can't understand why if you want to buy loose onions or carrots there is no bags there only 30p bags there , yet in other supermarkets they have paper bags free of charge, and only to get to sainsburys check asking if you want carry bag which is PLASIC so don't get it”
“I ordered online but they cancelled my delivery without reason then deleted my account. I tried to phone then they asked to send emails, then they reply I need to phone,.. several times like that until more than 2 months! I just need my refund back! It’s £200”
“Nuneaton store terrible attitude. Consistently short of things. Couldn’t buy meet on Monday or Tuesday because of incident spoke to very badly woman shouting at me. Complaints procedure what procedure”
“Ordered delivery waited in until 11pm and went to bed. Phoned in and told I had to pick up as they don't redeliver. If I could pick up a large order I wouldn't wait in for a delivery. Waited 25 mins for help dept. Pathetic service especially as they don't have a redelivery service organised for when a driver goes home early”
“On our recent visit to Hempstead Valley Sainsbury’s, we wanted to buy loose Brussels sprouts but couldn’t find the plastic bags to put them in. On enquiring, we were told that they no longer provide these bags and that we would have to purchase a reusable bag (30p).
While we agree with reducing plastic use, we object to having to buy a reusable (plastic) bag.
Why can’t we have a paper bag, made from recycled paper, which can then be recycled again.”
“Their range of 35 minute meals are absolute vile. Had the beef stroganoff and Beef Bourguignon. Both were disgusting. Big pieces of very fatty beef, strange tasting sauce and with the stroganoff a bag of watery orange snot. No way enough for two people either. It ended up in the bin, what a waste!
Also, Sainsburys Heyford Hill (don't know about their other shops) is turning more and more into the champion of the empty shelves and unstaffed tills forcing you to use the self check out with cameras which can actually read your credit card details if you aren't carefull.”
“Taste the difference Shepherds pie product number 7802773
What have they done to their taste the difference ready meal. It was just horrible slushy mushy with hardly any mince and tasted of nothing a total waste of money - they need to change the recipe back to the old one - I will never buy their ready meals again and sadly have two in the freezer still
Obviously trying to cut costs - wrong decision. !!! No”
“Went to sainsburys trinity Wakefield and purchased a pack of 22 mini cheese & onion rolls. We have just tried a few and they are mostly just pastry, where is the cheese & onion. Even states made with tangy cheddar. Really sorry but I won't be buying these again as they are bland and dry.”
“I went through the self service till at the Horsham shop. As I left I realised I hadn't got my parking ticket stamped. I saw an assistant going towards the parking machine in the self scan section just at that second so I went in and asked that she did mine. She asked me for my receipt - the tills don't print one unless you select it (which I didn't know about) so she refused. As I walked into there the alarm went off so she started going through my trolley. I protested that my pacemaker was the cause. No manners she just carried on in front of loads of people treating me like a shoplifter. I went to the customer services and the lady there did my ticket for me after getting me a proper receipt too. Sod them I will never go in there again”
“Do not use Sainsbury's online:
1. They failed to deliver half my order;
2. They substituted a red wine for a white wine;
3. They delivered the order 2 hours earlier than booked (and as a result I was not present to check the order and discover 2. above);
4. As a result of 3. I am "deemed" to have accepted the order;
5. I now have to take the white wine that I do not want back to a store to obtain a refund;
6. They substituted prosecco for a more expensive prosecco, but charged me for the more expensive one, not the cost of the one I ordered;
7. After 30 minutes on the phone they finally accepted I was correct about 6., but rather than issue me with a refund, they have issued a voucher, forcing me to spend the voucher at Sainsburys!
Will never use again.”
“my order delivered 2nd oct 2019 my complaint is shorter life produce i am expected to realy eat 3 packs chicken i tikka masala by 3rd october i did telephone to complain . on looking at the other items quite a few more i had to eat by 5th or 6th yes i know you can send it back by delivery person but has he realy got time to check £100.00 worth of goods NO. the pickers are at fault .”
“Loyal Sainsbury's customers, kept getting offered money off vouchers to use online. As not great online shoppers ordered a bulk of dog food (as we have many) with £18 off £60 spend. Ordered 'click & collect' and was given a collection date of this morning between 8-9am. Drove the 20-30 mins to the store to collect, was kept waiting 15mins then advised they did not have the stock, our order has been cancelled, and we should have used the online 'bulk order' system, whatever this is. No notification of this at the point of order, no notification our order had been cancelled and why give me a collection date of today? Rang their so called 'customer service' who did nothing but advise it was in their terms & conditions online......Really I was supposed to read all their terms & conditions to order dog food. Sainsbury's what a let down, great stores, pricing and product range but stick to what you do best and don't make loyal customers like us feel so annoyed with you! Let Amazon do the online and concentrate on keeping your core business loyal.”
