“I have been to a few Sainsbury's stores and I have noticed that some prices for the same item were different.
Is this because of the location?
If so, I am very disappointed with Sainsbury's.”
“ordered my online shopping on monday 26th February for delivery on Wed 28th Feb.
This was just before the snow fell. My delivery was cancelled. I accepted this, and re-ordered for Friday 2nd march. The slot and delivery charge they gave me on that, was the most expensive, but one of the earliest. This was cancelled too. I couldn't understand it. Why would the first delivery be cancelled? I explained to Sainsbury that I was elderly and had next to no food in the house, but they treated this with a very cavalier attitude.
I also explained that I had seen three other large store vans in the area. "Iceland" was delivering next door," Ocado" I could see from my bedroom window was delivering four doors away, and my daughter told me that "Asda" had delivered that morning in an adjoining road.
When I mentioned this to the lady on the other end of the 'phone, she said and I quote "Maybe they have a different system to us" What different system?
An order and a delivery are one and the same arn't they! in any online company.
I have since left Sainsbury, and have registered with online grocery with one of the other Companies I saw delivering that snowy day.”
“March 3rd 2018
Considering the weather that we have had this week (snow/ice/high winds) I wasn't sure if we would get our online grocery delivery. We did, it was on time, the driver was very pleasant and helpful and all our order was there with no substitutes.
So well done Sainsbury's!”
“We ordered a delivery for 1st March 2018. The conditions were very challenging and we didn't expect the delivery to come. The driver arrived in good spirits and was very helpful. We feel that Sainsburys went that extra mile and exceeded our expectations with this delivery. We did a home delivery for family in Derbyshire and they were pleased with their delivery too. Unfortunately My Mum is still waiting for her rescheduled order from Asda and she lives less than a mile away from the store. Our Sainsburys delivery came from Kings Lynn to Aylmerton. We can't thank Rocce enough and the Sainsburys team for braving the conditions.”
“Some product i purchased was in spoiled condition as there was a manufacturing fault. i returned the product and asked the Sainsbury's staff to do something about the rest of the stock as others will also suffer with the bad taste.. they asked me instead to raise a complaint giving a number and if i do that i won;t get my refund in the store and will have to wait for the complaint to be addressed and get a refund voucher. Question is then, why are you there if you can't contact the companies you keep stock of?”
“Have ordered my shopping from Sainsburys Online for sometime now. Had various problems with food out of date and so on. I know the weather has been bad and understood that the deliveries today would be later than the original delivery time I had opted for. My delivery was set for 10.00/11.00 but by 4.00 I thought I better find out what’s going on. I was told that all deliveries from Beckton had been cancelled today. I realise the weather has caused problems but surely Sainsburys could email and advise their customers so we can make alternative arrangements. Poor service and poor communication. Won’t use again.”
“Tried shopping on line made 5 attempts finally got the order accepted they sent a confirmation e mail where I saw that the Delivery address was totally in correct
called them 24 hours before delivery slot. They told me that they could not amend the address the order would have to be cancelled and I would have to totally reorder
UUURRRRGGGGHHH”
“Terrible, tasteless finest meal; Who on earth comes up with the recipes? This was Beef stroganoff and apple crumble--- won't risk buying anything else, I don't often visit Sainsbury's as find them expensive-- I don't mind paying for quality-- but this was an expensive mistake!”
“The Smartshop system is not fit for purpose - it extremely frustrating to lose the internet connection halfway round the store, have vouchers not accepted, have vouchers not registered by machine, card not accepted etc etc. Every single time I have used it, there has been a problem and either no staff member to assist or someone who shrugs and says they keep reporting problems with the system but being told there is no problem.”
“Customer services absolute pants, had online delivery with out of date goods, complained to Sainsburys who said thank you for your comments! Then they said they had sent me an e-voucher - to the value of 60p - absolute joke, the out of date goods were £4.50. Not the first time this has happened had quite a lot of things delivered with only 1 or 2 days on them, they're not interested. Won't be using them again”
