“We ordered a delivery for 1st March 2018. The conditions were very challenging and we didn't expect the delivery to come. The driver arrived in good spirits and was very helpful. We feel that Sainsburys went that extra mile and exceeded our expectations with this delivery. We did a home delivery for family in Derbyshire and they were pleased with their delivery too. Unfortunately My Mum is still waiting for her rescheduled order from Asda and she lives less than a mile away from the store. Our Sainsburys delivery came from Kings Lynn to Aylmerton. We can't thank Rocce enough and the Sainsburys team for braving the conditions.”
“Some product i purchased was in spoiled condition as there was a manufacturing fault. i returned the product and asked the Sainsbury's staff to do something about the rest of the stock as others will also suffer with the bad taste.. they asked me instead to raise a complaint giving a number and if i do that i won;t get my refund in the store and will have to wait for the complaint to be addressed and get a refund voucher. Question is then, why are you there if you can't contact the companies you keep stock of?”
“Have ordered my shopping from Sainsburys Online for sometime now. Had various problems with food out of date and so on. I know the weather has been bad and understood that the deliveries today would be later than the original delivery time I had opted for. My delivery was set for 10.00/11.00 but by 4.00 I thought I better find out what’s going on. I was told that all deliveries from Beckton had been cancelled today. I realise the weather has caused problems but surely Sainsburys could email and advise their customers so we can make alternative arrangements. Poor service and poor communication. Won’t use again.”
“Tried shopping on line made 5 attempts finally got the order accepted they sent a confirmation e mail where I saw that the Delivery address was totally in correct
called them 24 hours before delivery slot. They told me that they could not amend the address the order would have to be cancelled and I would have to totally reorder
UUURRRRGGGGHHH”
“Terrible, tasteless finest meal; Who on earth comes up with the recipes? This was Beef stroganoff and apple crumble--- won't risk buying anything else, I don't often visit Sainsbury's as find them expensive-- I don't mind paying for quality-- but this was an expensive mistake!”
“The Smartshop system is not fit for purpose - it extremely frustrating to lose the internet connection halfway round the store, have vouchers not accepted, have vouchers not registered by machine, card not accepted etc etc. Every single time I have used it, there has been a problem and either no staff member to assist or someone who shrugs and says they keep reporting problems with the system but being told there is no problem.”
“Customer services absolute pants, had online delivery with out of date goods, complained to Sainsburys who said thank you for your comments! Then they said they had sent me an e-voucher - to the value of 60p - absolute joke, the out of date goods were £4.50. Not the first time this has happened had quite a lot of things delivered with only 1 or 2 days on them, they're not interested. Won't be using them again”
“The produce department is practically empty again. It has been like that for a very long time. All you can buy are empty cardboard boxes. No produce in them . It is absolutely appalling. Beautiful coloured fruit and veg are available all round the world. Where or who are your buyers. They need sacking. My shop is Whitley Bay. Tyne and Wear. As this is the first department as you enter your stores, the first impression is dreadful and the daft idea of using the top shelves to store stock is claustrophobic. Argos takes up a lot of valuable space and is always empty. The only aisle that is consistently full is the liquor aisle. 😡 Everywhere else is quite poor, but nowhere is as bad as the produce. Fruit and veg are available in other supermarkets, so the problem is definitely with your buyers. Incidentally the manager is never , never available. He must spend his day in an office at back of store. IF he ever came on the shop floor or spoke to a customer when requested, then he may have some idea on how to improve his store. I wonder if a day working on produce might give him some idea of how bad his store is. I do wonder if he exists as he can't be contacted at all. This store is truly dreadful.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
