“Good customer service in your Crayford Store. Have adequate number of mobility scooters that there is often one available when I need to use one. Friendly staff and very understanding to my disability.”
“I brought a gammon joint not realising it only had 1 date left on it. I told them the next day and they gave me another one as a good gesture very happy.”
“Hi, recently my mother had an accident in one of your stores. I'm absolutely disgusted in how the situation has been dealt with. She went to customer services to tell them what happened, they pretended to fill a form in with the details and gave her very basic first aid! They told her they would report it to head office and they would be in touch. Two weeks later she hadn't heard anything so chased it up. To be told they hadn't reported it!!! And are not doing anything about it. It was one of Sainsbury's products that broke when picking up that caused this accident. And to be told she isn't receiving any compensation I find shocking, and the customer service extremely poor!!! She is a regular to your shop but not for much longer if I can help it. Many thanks.”
“Your order number: 192481703
Feedback:
Hi I feel impelled to write feedback on here as I have unfortunately found Sainsbury’s online shopping service absolutely appalling !! After getting really stressed out with my work and struggling to find time to get to Sainsbury’s I decided to try online shopping , which I’ve always been a bit nervous about in the past , my first order turned up on time with everything I had ordered and I was really happy , however since then things have gone drastically down hill , a fortnight ago I ordered shopping to be delivered online only to receive a phone call approximately an hour before delivery to say there was a technical error and I wouldn’t be receiving my shopping , disappointing but as a one off I understand technical issues occur , I was also offered a £15 online voucher as a kind gesture for my disappointment. so Wednesday evening I ordered my shopping again using my £15 voucher and total disbelief 1 hour before delivery I was called to say no driver available!! So my order had been cancelled, twice in 2 weeks I find incredible a real thumbs down for Sainsbury’s, I also asked the guy who called me about my £15 voucher as I’d used it on my cancelled shopping order and was concerned I wouldn’t be able to use it again to be told “ring customer services I’ve no idea “ . Sainsbury’s has always been my favourite shop but this has made me a very unhappy customer, I wouldn’t feel I ever had the confidence to order my shopping online with Sainsbury’s again so an online voucher now would be useless to me anyway . I’m sorry Sainsbury’s but dreadful dreadful service to a loyal customer , I shall be trying Tesco’s from now on .
Regards
Karen saddington
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Customer Id:
Reference Id: URPpu06td8ObpytPlXOOUKOiXtx1
App version: 1.12.9 (1.12.9.136)
Device model: iPhone8,1
iOS version: 11.1.2
Sent from my iPhone”
“They have badgered me to try online service for 5 years. i did. They missed the delivery and did not communicate (claimed to of course). Two phone calls to try and sort (they fail but talk of a voucher for my trouble) . They then cancel my order. I phone; they reinstate order, agree a £25 voucher, then tell me it replaces the £18 voucher I used and that the £7 covers the extra cost of delivery. I then explode and cancel the whole thing. They still have my money as it takes 7 days to credit my credit card.
I doubt i'll even be using the branches from now on and i estimate that in today's money, over the last 40 years I have spent £80,000 with them.”
“I parked at Sainsburys car park on Market Street in Huddersfield.
I lost my ticket whilst in town and advised a member of staff about the situation and I was specific about the time I arrived at the car park. I just wanted to pay for my parking and obtain a new ticket to be able to exit the car park at the barrier.
The car park attendant told me told me to go into store and the staff would issue me a ticket to exit the carpark.
I was shocked to be told that there would be a £50 fee to get a new ticket.
I shop at Sainsburys regularly and I am normally happy with the service I receive. This felt like a very poor way to treat customers or potential customers.
I was eventually told that if I spent £15 in store I would be given a new ticket, and this is what I did in the end.
It took me around 40mins to resolve what I would have considered a simple common issue. Very disappointing!”
“Thought I had ordered online, only realised maybe it hasn’t worked when realised I hadn’t been notified to collect in store. Went back to find no email.. rung customer services to be told something went wrong with the transaction (not my fault). I was annoyed because not only was I inconvenienced but the 25% off sale had now ended. I asked if given the circumstances the 25% discount (for the same items) would still be honoured - I was told no... I thought this was the least they could have done. I used to buy lots from ‘Tu’, this has really put me off.”
“Always clean and tidy in the shop.
And Home Delivery is a God send for elderly, disabled customers. And the delivery drivers are always cheerful and helpful.
One negative point is that Sainsbury's have a habit of changing or getting rid of products just as they are getting popular. Two examples are: 1) Canderel Sweeteners, you used to be able to buy a box of 300 sweeteners which you could use to top up your plastic dispenser. This was cheaper than buying the sweeteners in a dispenser each time. But that disappeared and now you can only buy the 100 dispensers!
2) Sainsbury's used to do a really nice Basics Cheddar. This was perfect for slicing, for Cheese on Toast, Cheeseburgers etc. But just recently they have altered the cheese so that it no longer slices cleanly but crumbles into little bits when you try to cut it. A total waste now!”
“My delivery driver today for 2O23 was delightful!, my house is a difficult one to find, driver made such an effort to get my my shopping at 21.30 in the evening!, such a friendly guy, as a first ordering customer he explained everything and was a genuine nice, happy guy!, please give this guy praise, he deserves it!, everything was on my order, no substitutes!, happy customer🙂”
“Online grocery shopping not delivered, because driver couldn't easily find the address...even if i had left clear directions that it is a tricky site to access and they should call me if they have trouble. If they are not able to deliver to a place they should clearly state it on their website in advance! Sainsburys clearly puts too much pressure on their drivers and tight time-frames, not leaving them enough time if a place is tricky to find. Driver had to move on and my order was automatically cancelled without anyone even informing me of that. Terrible service. And after spending an hour on their helplines without anyone taking responsibility, they offer me a £5 online shopping voucher...you must be kidding me!”
