“Sainsbury's online have rubbish packers. Not sure why I go back... well, partly because of their own brand nappies. Trouble is they've only delivered one pack, when I asked for two, and according to the receipt everything was in the order. And then there are the three times they've delivered the wrong cat food while still charging for the more expensive one. And... ah well”
“Delivered wrong items so were taken back by driver, simple enough. Refund was incorrect and left me out of pocket, spent 20 minutes on three phone calls to put this right, now have to wait 3/5 days for money. VERY FRUSTRATING,”
“When I checked my shopping after an online delivery, I found I was missing 5 items, for which I had been charged.
I phoned sainsbury; the person I spoke to was not authorised to give me my money back but had to pass me onto another person. I waited on hold, and then was told that they were busy (with other complaints, I'm sure). I was told I would receive a ring back. No ring back.
I've been a regular Tesco customer and am going back to them. Their customer service is great and they have been happy to rectify any issues immediately.”
“My sainsburys local in west drayton stocks a nice variety of goods staff are friendly but the only problems I have had been experiencing recently is having to wait a long time to be served in the morning never seems to be enough staff around”
“Sainsbury's Home Delivery, great concept. But if only they could follow through on the promise.
I'm a regular online shopper, but my most recent online order with Sainsbury will be my last order with Sainsbury.
Apparently, the more you order, the more you frustrate the delivery guys. And Damn you to starve in Hell if you happen to live above the first floor in a building without a lift. Sainsbury's policy is to deliver to the first floor max. It's up to you to manage the rest. (This policy meshes especially well with bagless delivery.)
Call me a demanding customer, but when I order (on average) £100-125 of groceries at a time, I don't think its too much to expect home delivery to mean my doorstep, not my downstairs neighbor's doorstep. On top of this, I usually tip the delivery person too.
Note to Sainsbury; Know your market. London is full of affluent neighbourhoods of 2-3 storey building and the majority of them do not have lifts.
Ocado, on the other hand, is happy to deliver right to your door. They have all my business from now on.”
“Went into my local Pontypridd branch other than the security guard by way out place was sed no one on tills one girl on selfe servis asked here do you sell ratatouille with a reply wats that realy so walked around for help but at 7.45 place was empty no one to ask got in my car drove five mins down road to Tesco place packed loads help immediately found what I wanted grate stuff Sainsbury you need to at least employ staff apaling ten minute walking around to get help there was no one to assist thank goodness lidle is now open should been asdas not just for prices but to at least have some body working with a brain will be bypassing Sainsbury often verry disappointed Pontypridd man.????”
“I visit the Bromley store regularly on a Friday early evening and so far every time there are very low stocked shelves, the bananas especially are always in a unedible state, vegetables are dreadful and some fruits mainly berries are nowhere to be found. In your infinite wisdom you change things around which makes it extremely difficult to find what you want and for my 94 year old mother extremely distressing. At the till she was sure that her bottle of milk was leaking as there was milk on the belt but instead of changing it the girl insisted that it was condensation or another one on the shelf that had been leaking on hers. When she got home the milk had leaked all over her stuff and a puddle of milk at the bottom of the bag. I am appalled at the state of this shop and although I have complained to the manager before nothing seems to change.”
“DOUGHNUTS
what have you done with with the doughnuts... totally different and nowhere near as nice. As an office full of ladies who loved your doughnuts we will now have to go elsewhere!! Hopefully the Yum Yums have not been altered!!”
“Went to their Stanway store Colchester bought boxed dinner set and 6 matching mugs. Upon getting home washed dinner set and mugs noticed one mug hairline crack in it decided to return the lot for refund as thought will not be long lasting. Back to store woman on customers service asks have you used it? no I replied only washed it. Cannot take it back then as now secondhand we cannot sell as new. Pointed out nothing on their notices in store about cannot return chinaware if washed it. Said I would email head office they told me all this is on their website or customers can phone for terms conditions. I pointed out customers should be made aware of terms/conditions in the store not be expected to phone/or go online before shopping. Will report to trading standards at Colchester Council as this is sharp practice.”
