“There is nothing at all I can say good about Sainsbury's the supermarket and as for online shopping what an absolute shambles when you ring the stores locally to complain they are rude disrespectful and all they want to do is say ring customer service what a Joke good luck kept hours waiting for an answere no more Sainsbury's for our family their loss Aldi gain. What a disgusting supermarket .”
“My shop was over 2 hours late when it was delivered the price had gone up to £86 I checked it out the night before at £80 I gave them some back at the door to put it back to the £80 they said they hadn't added my £10 voucher as the systems were down so I didn't even get my £10 off and I complained at the door about a pizza which was supposed to be frozen but was melting fast ..Well I was furious so when I unpacked the rest I found frozen fruit defrosted and Tomatoes soggy and bursting oranges that looked well past their best and in general all the fruit and veg was below the standard what I get from another online store I use...I gave you a chance Sainsburys you let me down badly why should I have to pay for mouldy veg ?? Well I don't have a car or else I would take it back to the store so I guess its the bin for it...I am very disappointed and I cant wait till next week when I get a quality shop delivered from my normal online company .”
“Doncaster Sainsburys delivery slot 10-11 am. It is now 11:45 with no call from the driver. There is no mention of any technical problems on website
Phone lines are not answered. Shop phone line not answered.
Website FAQ tells you what happens if you are out and they try to deliver. It does not tell you what happens if you are in and they do not deliver.
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If the computer system is down, how did Sainsburys manage to renew our pre-paid online delivery voucher at 04:30 am?
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Disabled customers cannot suddenly jump in the car and shop elsewhere.”
“First time shopping with sainsburys did a online shop that added up to £63 but when it came to day of delivery my shopping had gone up to £65 i was short of a pound in my bank so payment would nt go through they called me to ask me to try another card but i only had the one i did not realise that if items go up on day of delivery or if they have to give you substitutes they charge you more so i asked if they could take a few items off shopping so it adds upto my original total of £63 they said they could not do this and canceled my order which i needed they said once shopping had been picked its hard to go back and amend it which i understand but they were so quick to cancel and not try n help but guess its easier for them to put all my shopping back instead of one or two items lol does not make sense did a online shop with asda and got it delivered next morning no problems as usual with asda but have been put off shopping with sainsburys it was more expensive any way will stick with asda from now on”
“I had tried muesli from several supermarket own's brand as well as from independent brands but the "nutty muesli" that Sainsbury's own brand sale is without discussion the best in the market! So full of wonderful different kind of nuts. Highly recommended!!”
“Scammers of the highest order and the worst online retailer I have ever had the misfortune to deal with. I usually order my shopping online and thought I would give sainsbury's a bite of the cherry. Online shops are by definitions usually our big fortnightly shops. They sent out potatoes and other fresh produce with use/eat by dates of the same day, or next day. But by far the WORST thing that happened was to learn they were adding 20p here, 20p there to many of the non fresh products. So the price you THOUGHT you were paying, and indeed signed up for, is actually nothing like the price you will end up paying. Its classic scam and one which ensures I wont be using the crooks sainsburys ever again, or any of their other shill companies like Argos. Can you imagine buying petrol at a garage and its states £1.20per litre, and then when you go to pay they say oh no actually its gone up to £125 per litre. Who on earth would suffer such a scam. Imagine that ripoff times 100000 customers daily. The saps are coining it in. Another good old British brand that deserves to go to the dogs along with the trash crooks who run it. I made an official complaint to executive level and was hounded with telephone calls which I ignored. And finally a letter saying essentially get stuffed. I shall now be taking my concerns to trading standards and the papers. CHECK YOUR BILLS if you shop with the scammers.”
“Scammers of the highest order and the worst online retailer I have ever had the misfortune to deal with. I usually order my shopping online and thought I would give sainsbury's a bite of the cherry. Online shops are by definitions usually our big fortnightly shops. They sent out potatoes and other fresh produce with use/eat by dates of the same day, or next day. But by far the WORST thing that happened was to learn they were adding 20p here, 20p there to many of the non fresh products. So the price you THOUGHT you were paying, and indeed signed up for, is actually nothing like the price you will end up paying. Its classic scam and one which ensures I wont be using the crooks sainsburys ever again, or any of their other shill companies like Argos. Can you imagine buying petrol at a garage and its states £1.20per litre, and then when you go to pay they say oh no actually its gone up to £125 per litre. Who on earth would suffer such a scam. Imagine that ripoff times 100000 customers daily. The saps are coining it in. Another good old British brand that deserves to go to the dogs along with the trash crooks who run it. I made an official complaint to executive level and was hounded with telephone calls which I ignored. And finally a letter saying essentially get stuffed. I shall now be taking my concerns to trading standards and the papers. CHECK YOUR BILLS if you shop with the scammers.”
“I ordered two tops online which took a few days to get to my store. One was perfect, the other, the same size, was too small, so their sizes are not reliable.”
“Petrol station: no queue at petrol station; good price; no spilt fuel on the forecourt.
Supermarket: everything in stock but some limited choice of some items -- pasta, chutney, flour.”
“Very much enjoyed shopping online. Great choice and variety of products on their website as well as friendly staff on arrival. Very impressed and long may it continue!”
“The online website helped me a lot. I found it easy to locate products and complete my shop in a short amount of time and at ease! i will most definitely be returning :)”
“I was accused of stealing a carrier bag threatened with violence and abused by a girl at the self service checkout and the girl is still working on the checkout was told by customer service the incident had been dealt with how is she still working there using Tesco now”
“I recently purchased the sainsbury taste the difference birch and alder rich Scottish smoked salmon which was just amazing. We have not tried this one before and it was a memorable flavour for all the family. We will be purchasing this one again as it the best smoked salmon we have tasted in a long while.”
“I ordered wine at 25% discount.Order confirmed and delivery date agreed.Wine did not arrive ,to be FOLLOWED by an e mail saying order cancelled.( not by me ).I then rang them,taking 17 mins to talk to a real person.to be informed that as they had been out of stock ( although they would be in stock today ) they would only reinstate the order at the original 25% extra price and would not honour the previous order even though it was them that cancelled it. I use sainsburys wine on line a lot but will `NOT be using them again.”
“I normally thought sanisbury were great but just lately in the last week three items i have always purchased have been gone from the shelves, ie Garlic butter garlic slices (frozen) sanisburys own licorice ,as iv been buying these items for years i dont understand why.If i ask they say maybe there not called for which is rubbish.
The only good thing is there fruit and veg is brilliant.”
