“Purchased a box so exotic solero ice cream lolly Thursday five minutes or less to home in car opened them out of box to put in freezer like putty inedible, telephoned Sainsburys straight away to inform them said they would check freezer out. Sunday went back to store they told me to get a replacement had no information about my previous telephone call. Picked a box out of middle of freezer this time opened them before leaving the store putty again. Telephoned head office they also not concerned but I will be in the future as how do we know other goods not also been re frozen.”
“I usually shop at the Whiterose Sainsbury's & when I was unable to find my regular item , they took the time to not only search their warehouse but ensured that this item was regularly ordered to avoid my diss appointment! Great customer- centric service& so will continue to shop there & encourage my family & friends to shop there as well”
“I was a big supporter of Sainsbury's we spent atleast £200 there a week. They had assisted me for nearly a year with my rescue giving us unwanted veg and fruit.. one day they decided we wasnt important enough and gave it to someone else. We save local wildlife and spent several hundred a week on health care, and was extremely upset that we are not considered a worthy cause.”
“Great product range, including foods for people with (common) allergies. Value is very fair and there are often great deals such as 25% off all wines / champagne.”
“For my 70 birthday my husband booked a Cottage sleeping 8 in a village called Crawley in Hampshire. There were no shops locally and to buy anything including milk the nearest shops were Winchester. I did an on line shop with Sainsburys and added the delivery address to my account. The cottage is not easy to find as sits on the brow of a hill in a narrow lane and drive not easy to spot. The delivery driver had never delivered to this cottage but actually arrived just before the start time of the slot. he bought all the baskets into the kitchen. Very pleased with the service and only one item was unavailable.I had all the food& drinks needed for our family including two young grandchildren, to make a very pleasant Bank holiday weekend and birthday. Many thanks to the driver and Sainsburys”
“I can't get out easily due to physical delivery and Sainsbury's drivers will carry and unload as much shopping as you like in your kitchen within a one hour delivery slot. Makes life easier.”
“Whether shopping in-store or on-line, the quality of service and products are excellent, as is their customer care service should there by a query of any kind. Very satisfying”
“They have a variety of priced products, something for everyone, They often have special offers, I find it easy to collect my nectar points, it's easy to win extra points, filling in surveys etc, even the cheaper products are of good quality.”
