“Been to Sainsbury’s in Mansfield today, I was unable to find vegan wine, then I found Jordon filling shelves and asked him, he was very courteous but we could only find sweet wine, so I thanked him and went to the checkout, just as I finished he came dashing over to say he had located some bottles of dry wine, he proceeded to take me over and explained that although it’s not on the price label it is of the back of the bottles, well done Jordon your a star. Also the lady with pink hair assisting on the self serve tills was so cheerful and smiley (mind she was singing Christmas songs ) great staff.”
“Thank you Sainsbury’s for the Hi-Lo High Protein bread.....my husband has been on a keto diet for 9 months and has lost 70lbs, but we have both missed bread. And then we tried Hi-Lo.....taste is excellent, and we really enjoy it 😊”
“THE WORSE GROCERY DELIVERY COMPANY. CANCELLED MY ORDER WITH NO WARNING TAKE TIME OFF WORK FOR A DELIVERY THAT DIDN'T HAPPEN THEIR EXCUSE? WE DIDN'T HAVE ANY COCA COLA ! MY COMPENSATION ? ZILCH!”
“Cheese purchased which ordinarily has a use by date well in excess of what’s needed. Ie last 350g block delivered in December was use by early March. Have had a delivery pass for three years! Shopping delivered Wed evening shortly before a grandchild was rushed into hospital. Didn’t have the opportunity to check use by dates until today. Cheese expires in two days! Rang to complain and explained my reasons for not contacting them earlier but they didn’t care. Company policy is only to refund if you complain day of delivery or next day, regardless of personal circumstances. This has made me very disenchanted with Sainsbury’s . I will not renew my delivery pass this year.”
“Disgrace ordered quoted a price came to ten pound more as only trsf quote approx no help Just terms and conditions now no food as expected which we were relying on, even offered to remove an item no can do no help will never do an online shop again with Sainsbury’s absolutely fuming 😤 Charge loads worse service ever asked to complain no customer service whatsoever”
“Need web site with better info on it if you have a problem with your on line delivery and also a refund for missing items should be to your payment card not an e voucher .. girl on phone did not make it clear it would be an evoucher even though I asked twice if the refund would be made to my card she seemed to be in a hurry to get me off the phone”
“Ordered for delivery. When the goods arrived the driver was friendly but I could tell he needed to get moving so I unloaded and thanked him. When I checked my shopping the all the meat went out of date within 48 hours. The paninis went out the following day. I contacted Sainsbury’s whom gave me a standard response and frankly didnt care.
“We sell products until midnight on their use by or best before date, allowing us to reduce wastage in line with our environmental and waste policies. Items classed as having a short shelf life are items dated today’s date or tomorrow. Some items, such as fresh bread and prepared salads have a naturally short product life.
When we deliver your order, any items that expire on the day of delivery or the next day will be on your paperwork and pointed out by the driver at the time of delivery. You can refuse delivery of short-life products and we will automatically process a refund for the items.”
“The meat wouldn't have been as it didn't expire on the day of or after your delivery. Additionally, the paninis wouldn't have been marked as items such as bread have a naturally short life“”
“Had my first delivery this week. I was really pleased with quality of the fresh produce. It was a pleasant experience all round. The driver was very helpful and friendly andarrived right on time. Even my husbandwho is hard to please admitted he was impressed with the whole procedure.”
“I ordered online and my delivery never arrived. No contact from Sainsburrys and total amount was taken from my account. I called them the same day and they tried to call the store but they wouldn't pick up. They told me to call again the next day. Same thing happened and customer service was refusing to initiate refund without contacting the store first. After 3 more times I contacted them, I finally managed to get my money back after 9 days of my expected delivery.”
“We took advantage of a £20 off voucher intended for new custoners placing online orders.On checking the amount debited for the order we found that the voucher had not been honoured.The girl at customer services could only off er an evoucher off our next order,What a dishonest way to get new customers! We were left with a bad feeling about Sainsburys”
“Just had my first home delivery from Sainsburys, excellent! Dave the driver was on time, cheerful, and helpful. Everything was fresh and packed well - thank you very much. Sue and Joe Crocker, Martley.”
“Warning. Sainsbury’s own brand cocktail sausages. Pack of 20. Count them if you buy them. Had a pack and was only 19 inside. Thousands are sold. Short changing there customers. Made a complaint and got sent a gift card for £1.60. Very generous don’t you think. They do not really care is my opinion after communication with them.”
“Very sorry but I have been shopping in Sainsbury’s at Bridgend since opened, but it is drastically going downhill. Your nectar app has been telling me oops can’t show you offers, oops cannot give a balance for over a month now. Tried to contact you but failed. Your store has rarely has anyone to ask if a product is available and where it is. Never used to be like that. Why are you still giving vouchers when all should be on app. The vouchers are out of date by the time you go back.”
“Ordered a steam iron from Sainsbury's Online website. After registering all my details and getting my credit card payment approved, I was informed that the item would be available to collect at the Click and Collect point at their Littlemore, Oxford store the following day between 11am and 12.
When I arrived at the store at 11:40 on the day, I followed the signs to the Click and Collect point, which turned out to be a vacant parking area with no sign of any staff, or anything at all.
Customer service inside the store directed me to Argos at the back of the store. Argos said nothing to do with them and sent me back to Customer Service. They said "Go out to Click and Collect" in the car park. I said there is nobody or nothing there.
I was then asked to sit down while they tried to trace the Click and Collect personnel. After five minutes or so, an assistant arrived, only to inform me that the item was unavailable.
Having made a round trip of 16 miles to get to the store, I asked why I hadn't been informed, when placing the order, that it was unavailable. Also, why had I had email confirmation of my order but no email or telephone call to tell me that it was not, after all, available.
They said that my personal details contained a very long phone number and they couldn't reach me when they tried to ring it. I was shown a screen shot, which indeed had a number of digits after my phone number. I have no idea where those appeared from. When I got back home, I rang the very long number and guess what! My mobile phone rang normally. So, porkies were told.
The whole experience was upsetting, cost me petrol money and was a waste of time. Do not bother with online ordering from Sainsbury's!”
“Have always upheld sainsbury for there better quality. I'm very disappointed with the last delivery. Driver turned up late without an apology and a very nonchalant brazen attitude. When asked what sainsburys did for late outcome arrivals he just replied, dont know.
I'm appalled at this mans reply and any training he had or hadn't had.”
