Saint Barb's Reviews

Name: Saint Barb's
Address: 11738 16th Ave NE, Seattle, Washington
Rating: 4.79

4.8 Rating 1,605 Reviews

95 %

of reviewers recommend Saint Barb's

4.8

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Saint Barb's 5 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately not impressed with the XM 42 lite that I purchased. It came with a bad battery and the ignition button does not work correctly. I’ve tried to reach out via phone, email, and Facebook and have never heard back. I already had to buy a battery myself and I’m assuming lll have to buy the ignition button as well as their isn’t any customer service.”

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Posted 2 months ago

$Read Saint Barb\'s Reviews$

Hi there, We're sorry that you weren't able to get in touch with us - there seems to be some issues with emails getting through to some email addresses. The manual that came with your flamethrower should have included warranty information on page 8, and you can contact the manufacturer for a warranty claim at support@xm42.com. Thanks, Saint Barbs Team

Posted 2 months ago

“It took three weeks to fulfill my order. Customer Service seemed unbothered by this. The offer of reward points for this review came with the caveat that it takes four weeks for those points to apply to my account. The clear operational defiencies will prevent me from ordering here again.”

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Posted 9 months ago

“I reviewed your service last month. Your reply was the typical denial of facts.”

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Posted 9 months ago

“Ordered ammunition and didnt receive my full order as it was a "mistake on the description" so they offered a 15% discount when I only received 40% of the order or I could return the order for a refund (but it CLEARLY states on the website that Special Exception: Ammunition, Tannerite, Aerosols/Liquids/Powders - No Returns All sales of Ammunition, Tannerite and Aerosols/Liquids/Powder are final. No returns are accepted due to safety reasons and shipping restrictions on these items.") I am giving them 2 stars as the customer service actually replied to me and they were nice but definitely not going to make my order whole. I get that people mess up but if you are running a web only based company then you better be sure that what is posted is exactly what you are going to get. I am not going to chance them not honoring a return and i want what was ordered so I will not be sending back anything.”

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Posted 1 year ago

“Still did not recive items”

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Posted 1 year ago

“product came damaged. The FEDEX box was fine. the ammo case was damaged when packaged for shipment.”

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Posted 1 year ago

“very slow delivery. no phone number to check on delivery status. There are too menu dealers to put up with bad service.”

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Posted 1 year ago

$Read Saint Barb\'s Reviews$

Hi William, I just took a look at your order and it looks like there was an unacceptable delay on the second part, so I'm refunding double your express shipping fees. We have contact information listed on every page of our site, you can reply to any email received from us, or just email us at talktous@saintbarbsbullets.com and we usually reply within 1 business day, Monday to Friday, if not sooner. Brendan

Posted 1 year ago

“It took almost 3 weeks for me to get my order… Three of the boxes of mag tech 9 mm were in disrepair with bullets floating inside the box and not in the plastic tray….”

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Posted 1 year ago

“Customer service is trash. I’ve reached out with inquiries on two separate occasions both went unanswered. But have the nerve to keep emailing me asking about my experience…well here you go.”

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Posted 1 year ago

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Hi Skyler, I can see one email from the email address you used for all 3 orders, where you asked about exchanging an optic. That email was in the evening on the 21st of February, and we replied on the 23rd advising that we can't do a direct exchange, but do offer 30 day returns. If you didn't receive that email it may be worth checking your SPAM folder. Thanks, Brendan

Posted 1 year ago

“Had to return couple items that did not work with new rifle. Been 13 days still haven't received credit yet. Can't really talk to anyone. Hope u get it.one day soon”

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Posted 2 years ago

“Horrible experience buying ammo from them. I purchased ammo and it took 12 days to arrive. Only to have the shipping box oversized, without any packing material in the box, so I opened the package to find loose bullets spilled inside bouncing around against each other. Dangerous and careless. Then nearly half of my order was the wrong caliber of ammunition. Customer service wants me to use their website to file a claim, and follow their links for getting a return label. Except that the links don't work and you have no way to get any return process started without emailing customer service again. An aggravating cycle of getting nowhere. There is no listed phone number on the website. It's email or nothing. Live chat is a bot that redirects you to the either the same web pages, or to their email contact page. If I can even get them to send me a return label for their mistake. they want me to wait up to 10 business days to process the returned items (and the clock starts when they receive them) then get the correct items in the mail to me. It will be another 3 weeks before I see the right products. I don't think that I'll ever use them for future purposes. I feel like they have their structure set up in a way that is not customer oriented, and they send you running in circles. On top of the long wait times that just aren't the norm today, I really get the feeling that there is little motivation to take care of you, or to expedite your products in a timely manner.”

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Posted 2 years ago

$Read Saint Barb\'s Reviews$

Hi Mike, We're sorry about the incorrect link you were provided. It looks like from the follow-up that I asked one of the Team Leads to do we figured out what ammunition was incorrect, and have that processing now to be shipped out soon, and you don't have to return the incorrect ammunition. We've also spoken to the warehouse to bring the packaging issue to their attention. That is not the norm, so we've asked them to find out what happened to ensure it doesn't happen again. As far as the shipping times, because you live in a state with restrictions aka ID needs to be verified, that can add processing time. It looks like your order came in after our cut-off on the 24th of Feb, and then shipped out to you on the 3rd of March, which meets our target of 5 business days. Brendan

Posted 2 years ago

“Received an email shortly after placing my order that it was processed. Shipping on the other hand was extremely slow. I contacted customer service with my order number and received a reply very quickly, but with all the incorrect information, including my name and shipping address. Apparently, my order was shipped to a different State altogether. Responses to follow-up emails were non-existent until I finally received notification that it re-shipped. Shipping ended up taking a little over 2 weeks. I'm happy with the products but there are certainly some snafu's taking place here.”

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Posted 2 years ago

“Shipping was VERY VERY ssssslllllloooooowwww”

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Posted 2 years ago

“Well for whatever reason I was charged for shipping on items that totaled over $150, at which point on Non-Ammo orders ship FREE(Ammo amouunt is $350). Even while acquiring the items I saw only $____ more for "free standard shipping or $9.99 for, . . . . " I sent an Email inquiring about this only 2day so I hope this prods the issue along expediently, We'll See Folks !!”

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Posted 2 years ago

Saint Barb's is rated 4.8 based on 1,605 reviews