Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a small problem with our order, which was quickly dealt with by Tonia on the Customer services team. Very pleased.”

Helpful Report

Posted 2 years ago

Thanks for the review for Tonia, I am glad she managed to resolve the issue quickly for you. If you do need anything else, don't hesitate to contact us. The Customer Service Team

Posted 2 years ago

“I was really struggling ordering my uniform , i spoke to numerous individuals until i did an online chat with Tonia Wilson. She was so helpful and had me sorted within 5 minutes, i now feel less stressed thanks to her, it was so simple, thanks Tonia”

Helpful Report

Posted 2 years ago

Ah thanks for the 5 stars, glad Tonia was able to assist to enable you to place your order. We don't want you to be stressed, so if you need any further assistance, just give us a call. Glad it was all resolved quickly for you. The Customer Service Team

Posted 2 years ago

“Very pleased with my apron, very comfortable and has lots of compliments too. Easy to wipe down and clean.”

Helpful Report

Posted 2 years ago

Hi Drew We are pleased you like your new Faux black leather bib apron. Not sure if you are aware, they are available in navy, brown & tan if you want to treat yourself to another one! Kind regards. Tonia

Posted 2 years ago

“These masks I bought steam up when talking therefore waste of time using them when facing customers”

Helpful Report

Posted 2 years ago

Hi Heidi I have tried to call you to discuss the masks and left a message on your mobile voicemail as I would like to resolve this issue for you. If you could return my call at your earliest convenience that would be appreciated. Look forward to hearing from you shortly. Tonia

Posted 2 years ago

“Lovely design and quality”

Helpful Report

Posted 2 years ago

I can see you purchased the Sandringham scrub top, I am glad you are happy with your purchase. The Customer Service Team

Posted 2 years ago

“I tried several companies beforehand to source our student and staff uniforms, we wanted embroidery and it was all really complicated and certain sizes were out of stock etc etc. Then I found Salonwear Direct and it was like a breath of fresh air!! Everyone I have had contact with on the phone has been friendly, helpful and efficient (thank you Becca, Tonia, Jenna for example). Delivery was exactly as expected, and the product is great.”

Helpful Report

Posted 2 years ago

Thanks, Julie for your lovely review. We are pleased you have finally found a company that looks after you. We are always here if you need help with anything. The Customer Service Team

Posted 2 years ago

“Love my new tunic, it’s a great fit with stretch, so it’s comfortable to work in. Arrived quickly too.”

Helpful Report

Posted 2 years ago

Hi Julia Pleased you like your new Charm tunic, happy wearing! The Customer Service Team

Posted 2 years ago

“Excellent quality but poorly sized. Very small.”

Helpful Report

Posted 2 years ago

Hi Charlotte Thank you for your review, glad you like the Charm tunic. This is slightly more fitted than some of our other tunics which may explain why you felt they are on the smaller size. If you do need help with anything in the future, just let us know, we are always happy to help. Take care. Tonia

Posted 2 years ago

“Excellent customer service. Tonia emailed me on a bank holiday to inform me that my order would be dispatched once the holiday period was over which I was was above and beyond the call of duty. Products arrived promptly and are excellent quality! Would definitely recommend and will be placing more orders in future”

Helpful Report

Posted 2 years ago

Hi Jason Many thanks for your review, it's great to hear you received excellent customer service from Tonia. She is an asset to the company and always goes above and beyond to try to ensure our customers receive the service they deserve! If you do need anything else in the future just give us a call. Kind regards. The customer service team

Posted 2 years ago

“Great quality but order size or two bigger if bigger busted. Great colour and washes well.”

Helpful Report

Posted 2 years ago

Hi Gemma Nice to hear you are happy with the purchase of your new Tranquillity tunic. Enjoy wearing it

Posted 2 years ago

“I've had many items of workwear from salonwear direct and I wouldn't go anywhere else ! Finesse & Sasha were my latest purchase, big shout out to Tonia who was so kind & helped me with my order 😁 Would like to advise size up , maybe by 2 sizes to get the perfect fit 👌”

Helpful Report

Posted 2 years ago

Hi Lisa Many thanks for taking the time to leave your review, we very much appreciate it. Glad to hear Tonia resolved the issue you had and if you do need anything else we are always on hand to help. The customer service team.

Posted 2 years ago

“Fantastic service, Tonia helped me from start to finish with all enquiries. Thank you.”

Helpful Report

Posted 2 years ago

Hello Simmone We are happy to hear that Tonia was able to help you with any enquiries you might have had- we are always happy to help :) Thanks The Customer Service Team x

Posted 2 years ago

“Amazing customer service from the start Delivery was fast very happy The quality of the tunics are amazing so comfortable and love how much movement I have in them I have a busy dog grooming salon and have never found the right tunic always tight or uncomfortable I’ve searched for months and took a chance here instead and wasn’t disappointed!! I’ve ordered another same day I had the other two delivered as so happy and didn’t want to lose out as they were in the sale !! Can’t recommend enough Kind regards Danielle”

Helpful Report

Posted 2 years ago

Hello Danielle We are happy to hear that you are loving your new purchase and that it is suitable for your grooming salon :) if you require any assistance with future purchases or any information, do not hesitate to contact us. Thanks The Customer Service Team x

Posted 2 years ago

“Great uniform and great price . Best place to buy”

Helpful Report

Posted 2 years ago

Hello Jignesha, It is lovely to hear you are loving your uniform. We always aim to make you feel good and look good :) If you require any assistance, please let us know. Thanks The Customer Service Team x

Posted 2 years ago

“Amazing quality and fast delivery. Great size fitting and it looks very professional.”

Helpful Report

Posted 2 years ago

Hello We are happy to hear you are loving your new garments :) we always aim to make you feel good and look good. If you require any further assistance, please let us know. Thanks The Customer Service Team x

Posted 2 years ago

“Love the tunics, material really good quality and feels very comfortable unlike a lot of others. My only recommendation would be to make the sleeve area longer, as very short. I work in aesthetics so whilst sleeves are short, above elbow much better. Otherwise very happy with my purchase.”

Helpful Report

Posted 2 years ago

Hello Jacqueline Thank you so much for your feedback - we appreciate it :) We are happy to hear you are loving your purchase and our wonderful tunics. If you require any assistance, do not hesitate to contact us. Thanks The Customer Service Team x

Posted 2 years ago

“Although I am aware that the fleece jackets were very low-priced, I found them rather skimped, so that the medium size is actually rather tight on me, though I am only a size 12. I needed the jackets for gardening, but they will only be of use when I am wearing a thin blouse underneath”

Helpful Report

Posted 2 years ago

Hi Heather Thank you for your review of the R220F fleeces you recently purchased. These are more fitted than other fleeces and therefore depending on what you are wanting to wear with them, some people may find they do have to order the next size up. You are more than welcome to return these to us for a different size should you wish to. If there is anything we can help with or if you need advice on any of the items we sell, please feel free to call us on 0113 237 9010. Kind regards. Tonia

Posted 2 years ago

“Good quality salon dress Quick and efficient Easy to use website Good value”

Helpful Report

Posted 2 years ago

Amanda, thanks for the review, pleased you are happy with the Duo dress. If you need anything in the future, just let us know. Kind regards. Tonia

Posted 2 years ago

“I ordered a pair of trousers for work, great value, excellent fit and quick delivery. I’ve now ordered a second pair. Thank you.”

Helpful Report

Posted 2 years ago

Hi Nicola Great to hear the trousers fitted and that you have ordered another pair. If you need any tunics or scrubs to match these, just let us know. Have a good New Year. Tonia

Posted 2 years ago

“Very good quality but sizing is quite bad around the arms”

Helpful Report

Posted 2 years ago

Hi Sophia I can see you purchased one of our popular tunics, the Belle. There shouldn't be an issue concerning the sizing around the arms, however, if you do want to discuss this with us, so we can resolve this for you, feel free to give us a call on 0113 237 9010. We re-open on the 4th January. In the meantime, have a great New Year and all the best for 2022. The customer service team.

Posted 2 years ago

Salonwear Direct is rated 4.2 based on 784 reviews