“Customer care staff were very attentive, proactive and friendly. Shop stocks wide range of fun, affordable shoes which are a bit quirky and different from other more predictable and generic high street brands. Liked fact you could return unworn shoes for full refund within a year.”
“My son's Van's trainers wore a hole in under 5 months so took them back, they refused to replace them, blamed him for wearing them !! Their 12 mth guarantee is worthless, county court here we come.”
“I was exchanging a pair of shoes for my 2 year old and they were extremely helpful and very friendly. It was the solihull branch and the member of staff came straight over to see if I wanted assistance.”
“I ordered a pair of shoes online, only to receive the wrong pair (Wrong make and size) a few days later. When I rang customer service in Dublin, they were extremely unhelpful and rather rude. I had to return the wrong shoes to a nearby shop and get the ones I had originally ordered - completely defeated the purpose of ordering online. Also no apology!!!”
“I was looking for a pair of timberland boots for work and I just happen to stumble across Schuh online and I decided to purchased a pair. I placed the order on Sunday and I just receive it today Tuesday. The service is excellent and I love the fact that I could able to have an online chat with the customer service before the purchased. I could also able to see who I was speaking to which makes it more comfortable. I was sent text messages to keep me updated as to what time I should expect delivery. It is so convenient for me because I work nights, so I could able to get some rest before it arrive. I am more than happy with both the purchased and customer service. I will continue shopping with Schuh because my first purchased is without any problems. Thanks for your excellent service you deserve a 5 stars.”
“Fantastic customer service. Couldn't find my Rocketdog flip flops online in my size or in my local store. Assistant said she would enquire in other stores and ring me if she found some. They rang the very next day, I paid and they sent them to my home for free. Customer service was amazing. I have since been wearing them on holiday in Spain and also walked around Barcelona on two days and I have to say they were like wearing slippers. I now have 3 pairs in different colours! Most comfortable flip flops EVER!”
“Very poor customer service when it comes to returning faulty shoes. Shoes have to be returned to Head Office for inspection, which takes several weeks to resolve. Very disappointing for a large high street chain.”
