“I ordered 2 pairs of boots online neither of which fit my difficult feet very well. I returned them to the shop where the shop assistant spend a lot of time helping me choose more suitable footwear. They were very patient and helpful with their suggestions. I now have very comfortable feet!”
“For a quality shop I was really disappointed when I bought a pair of shoes online for my wedding day. They arrived and had obviously been at least tried on before (underneath label had been removed leaving a sticky residue) they had been put back in box but there was damp spots on the fabric bow. I returned them to the local store where the assistant was dealing with my issue very well until an older man (manager I suspect) arrived and proceeded to argue with me. No apology just a really bad attitude. I can understand mistakes in packing but lack of customer service in a shop that charges their prices, i'll go elsewhere in future.”
“Awful mail order service £50 converse not delivered and had to chase turned out not even despatched asked for refund and said it would take 14 days despite them taking my money next day - won't use them again”
“Item I wanted was out of stock so I was showed a computer in store and ordered the shoes for next day delivery and they arrived on time in the window as expected”
