Hi There!
Thank you for taking the time to leave us a five-star review! We're glad to hear that you found our products well-made and that you are satisfied with our communication and delivery.
Your support means a lot to us and we're glad we could meet your expectations. We can’t wait to help you again in the future!
Thanks,
The Scooter Hut Team
Hi Glenn,
Thank you so much for sharing your feedback and sending us a five-star rating!
Your kind words mean a lot to us. We appreciate your support and we hope to have the pleasure of serving you again.
Thanks,
The Scooter Hut Team
Hi There,
Thank you for your review and for sharing your thoughts with us. We're sorry to hear that the repair service booking did not meet your expectations. We understand that timely service is crucial, and we will work on improving our scheduling process.
Your comments about our customer service have also been noted, and we strive to enhance that experience. If there's anything specific we can assist you with in the future, please don't hesitate to get in touch.
Best,
The Scooter Hut Team
“Amazing customer service. Part of my order arrived damaged. Contacted scooter hut and immediately received a call to apologise and offer a refund/replacement. Very impressed! Highly recommend”
Hi There,
Thank you for your kind review and the five-star rating! We're so sorry that part of your order arrived damaged, though we are so pleased to hear that our customer service team was able to assist you promptly and effectively.
Your satisfaction is incredibly important to us, and we truly appreciate your recommendation. We look forward to serving you again soon!
Best,
The Scooter Hut Team
Hi Peter,
Thank you for your fantastic review and the five-star rating!
Customer satisfaction is our top priority, and it’s great to know that our team, especially Luke, has been able to assist you effectively.
We look forward to serving you again in the future!
Best ,
The Scooter Hut Team
Hi Marcia,
Thank you so much for your wonderful review and the five-star rating! We’re thrilled to hear that you received exactly what you ordered and that the quality has met your expectations.
Your satisfaction is our motivation, and we can’t wait to welcome you back for your next purchase!
Best regards,
The Scooter Hut Team
Hi Draw,
Thank you so much for your amazing review and the five-star rating!
We're thrilled to hear that you consider your scooter purchase the best thing ever. Your enthusiasm really makes our day!
If you ever have any questions or need assistance, feel free to reach out.
Keep enjoying the ride!
The Scooter Hut Team
Hi Jodie,
Thank you so much for your wonderful review and the five-star rating! We're glad to hear that your son is extremely happy with his new wheels. Your satisfaction means a lot to us.
If you have any questions or need assistance in the future, don’t hesitate to reach out.
Happy scooting!
The Scooter Hut Team
Hi Natasha,
Thank you so much for your fantastic review and the five-star rating! We're glad to hear that you are very happy with your purchase and that the price and postage have met your expectations.
Your satisfaction is our priority, and we look forward to serving you again in the future.
Thanks,
The Scooter Hut Team
Hi Alison,
Thanks for your feedback regarding the online ordering system. We're sorry to hear that it was not user-friendly for you and that you faced difficulties in placing your order. Your experience is important to us, and we will be sure to pass your comments on to our team for improvement.
If you have any further suggestions or if there's anything we can help you with, please don’t hesitate to reach out.
Best,
The Scooter Hut Team
“Scooter Hut has exceeded my expectation, even after reading good reviews! I was a bit late in ordering my son’s birthday gift, but still, it was on time. Their customer service is also quick, they are responsive when asking questions and more than willing to help. Why buy anywhere else?”
Hello Tanya,
We truly appreciate your feedback and giving us a five-star review! It's great to hear that your son's scooter was delivered on time and our team was able to quickly respond with your questions or inquiry.
Your support is so much valued and we hope to have the pleasure of serving you again.
Thanks,
The Scooter Hut Team
“Great little scooter, very well balanced, smooth, quick acceleration, decent speed & distance. No good up hills at all though but everything else absolutely perfect cheers”
Hi Marc,
Thanks for taking the time to share your feedback.
We’re pleased to hear that you're enjoying the scooter's balance, smooth ride, and quick acceleration. It sounds like it has been a great fit for your needs! We appreciate your feedback about the uphill performance, and we’ll definitely take that into consideration.
If you have any other questions or need further assistance, please feel free to reach out.
Enjoy riding!
Cheers,
The Scooter Hut Team
Hi Dean!
We appreciate your time giving us an amazing five-star rating.
It's great to hear that our sales team was able to share their knowledge about scooters and has provided you with a great service. Your satisfaction means a lot to us.
We appreciate your support and we hope to have the pleasure of serving you again.
Thanks,
The Scooter Hut Team
Hi there,
Thank you so much for your 5-star review!
We’re thrilled to hear that you had a great experience selecting the right scooter and that our assembly assistance was helpful. Making sure you get exactly what you need is our priority!
If you have any more questions or need further assistance, just let us know.
Best,
The Scooter Hut Team
“Charger itself works well but unfortunately was shipped with an Australian power plug!! Luckily I had not yet thrown out my original charger and was able to use the wall plug part of it with the new charging block.”
Hi Simon,
Thank you for taking the time to share your thoughts. We're glad to hear that the charger works well, but we apologize for the mix-up with the power plug. We understand how inconvenient that can be.
Your feedback is important to us, and we will look into this matter to avoid similar issues in the future. If you have any other concerns or need assistance, please reach out.
Best,
The Scooter Hut Team
Hi Troy,
Thank you for your 5-star review!
We’re glad to hear that we could resolve the issue with your order quickly. Your satisfaction is our top priority, and we appreciate you letting us know.
If you need anything further, don’t hesitate to reach out.
Cheers,
The Scooter Hut Team
Hi Luke,
Thank you for your review and for sharing your experience with us. We're really sorry to hear that your scooter was stolen just days after your purchase. That's incredibly unfortunate, and we understand how disappointing that must be.
If there's anything we can do to assist you moving forward, feel free to reach out.
Take care,
The Scooter Hut Team
Hello There,
Thank you for sharing your feedback. It's great to know that your grandson loves this product and it was delivered on time. Your satisfaction means a lot to us!
We appreciate your support and we hope to have the pleasure of serving you again.
Thanks,
The Scooter Hut Team
Hi Julie,
Thank you for your feedback. We're genuinely sorry to hear that your experience with us has been so disappointing. It’s never our intention to provide anything less than exceptional service and care.
Your comments are important to us and they help highlight where we need to focus our efforts to improve. If there's any specific aspect of your experience you'd like to discuss with us, we encourage you to reach out directly.
We hope to have the opportunity to make things right.
Best,
The Scooter Hut Team
Hi Robert,
Thank you so much for your amazing 5-star review!
We're glad to hear that you're enjoying the product and found the assembly easy. Your enthusiasm for the item is truly appreciated!
We’re here if you need any assistance or have further feedback.
Enjoy scooting!
Best,
The Scooter Hut Team
