Hello Shane,
Thank you for sharing your feedback. We are pleased to know that your son is happy and that he loves the product. May he have a fantastic and fun ride.
If you have any questions or need further assistance, please feel free to reach out.
We hope to see you back to be able to provide a better five-star experience for you.
Thanks,
The Scooter Hut Team
“Guys.. this is obviously a Xmas present.. has no one else ever complained about you delivering in a box with the brand and model name all over it so obvious what it is... also got no notification it had arrived so my kid got home from school and found his Xmas present 3 wks early 😪”
Hi There,
Thank you for your review. We're so sorry that your kid found his Christmas present earlier than expected. We understand your frustration regarding the packaging, especially with an item intended as a surprise. We always strive to deliver exceptional service, and we will take your feedback into consideration.
Please feel free to reach out to our customer support team if you have any other concerns or if there's anything we can do to assist you.
We appreciate your understanding and hope to do better next time.
Best,
The Scooter Hut Team
“Perhaps the worst after care service I have ever encountered. Scooter Hut in WA is completely under-resourced and staffed. To get my scooter in for a warranty issue/ service was a 4 week+ wait; thus could not ride my scooter in this time. Dropped off my scooter for the Tuesday service and did not receive a call or any update. So I called them the day after on Wed arvo for an update, and they noted the technician was sick on Tuesday they noted he has just started looking at it and to call back on Thursday. I called back on Thursday and still nothing - no update. Very clear it has not been looked at. Called on Friday only to be lied to, again telling me he has looked at it but they are waiting for some screws to come in and test the issue. Reading the notes on his computer was the exact same notes as was read to me on previous calls. I know that they have struggled to get a technician in and it seems they are still struggling. I would never buy from these guys again. As it's a warranty complaint I cannot take it anywhere else. Stay clear or before you buy, ensure there is after sales care. They promise the world and completely under delivered. Huge regrets.”
Hi There,
Thank you for sharing your experience, and we are genuinely sorry to hear about the inconvenience you've faced with our aftercare service. We understand how frustrating it can be to have delays, especially when it's related to warranty issues and maintenance of your scooter.
We recognize that you've encountered repeated communication gaps, which is not the level of service we strive to provide. We are continuously working on improving our staffing and ensuring timely updates for our customers regarding their service requests.
We truly appreciate your feedback. If you could provide further details about this concern, please reach out directly to our customer support team so that we can resolve this situation more effectively. Your experience is important to us, and we want to do everything we can to make it right.
Thank you for your understanding.
Best,
The Scooter Hut Team
Hi Dave,
Thank you for the fantastic 5-star review!
We're glad to hear that your daughter loves her new scooter. It's also fulfilling to know that you had a smooth and easy service. Your satisfaction is our top priority, and it’s always great to know we’re making our customers happy!
If you have any questions or need anything else, feel free to reach out.
Happy scooting!
Best,
The Scooter Hut Team
Hi Karlene,
Thank you for the wonderful 5-star review!
We're so happy to hear that your order arrived quickly and you had smooth communication with our team. We appreciate your patience in waiting to open your gift and look forward to hearing how it goes once Christmas arrives!
If you have any questions or need assistance in the future, we're here to help.
Happy holidays!
Best,
The Scooter Hut Team
Hi Derac,
Thank you for the amazing 5-star review!
We're so glad to hear that you love both your scooter and the services we've provided. Your satisfaction means the world to us, and it inspires our team to keep delivering the best experience possible.
If you ever need assistance or have any questions in the future, feel free to reach out!
Happy scooting!
Best,
The Scooter Hut Team
Hi Mark,
Thanks for the awesome 5-star review!
We're delighted to hear that you're happy with your scooter. Your satisfaction is what we strive for, and it's great to know that we hit the mark.
Enjoy your rides, and if you need anything in the future, don't hesitate to give us a shout!
Happy scooting!
Best,
The Scooter Hut Team
“received the scooter no issues, but still have not received the helmet. Rang up and was told that the helmet is dispatched from another warehouse. So we have now waited over a week and still no helmet and hence not able to ride the scooter. just crazy.”
Hi Darren,
Thank you for your review. We sincerely apologize for the delay in receiving your helmet; we understand how frustrating this must be, especially since you want to enjoy riding your scooter. Due to logistical reasons, some items do ship from different warehouses, which can occasionally lead to longer wait times.
We are actively working to resolve any delays and ensure that your helmet arrives as soon as possible. If you’d like to check on your order status or need further assistance, please don’t hesitate to reach out to our customer support team.
We appreciate your patience and understanding as we work to get this sorted for you.
Best,
The Scooter Hut Team
Hi Angelina,
Thank you for your review. We’re so sorry to hear that you haven’t received your scooter yet. We want to let you know that some of our recent orders have been affected by high demand following our Black Friday sales. This has led to unexpected delays, and we are truly sorry for the inconvenience. Please know we are working hard to fulfill all the orders as quickly as possible.
Please reach out to our customer support team at info@scooterhut.com.au. They’ll be able to assist you with locating your order and provide you with the help you need.
We appreciate your patience and are here to resolve this for you as soon as possible.
Best,
The Scooter Hut Team
“First time Scooter buyer….
Went in to Scooter Hut in Balcatta.
Ollie, just a young fella but was extremely knowledgeable with all the stock. Actually listened to my needs and ran through his recommendations. Non pushy, helpful and is exactly who you hope to come across when you’re as green as me. An asset to your business.
Ended up buying the Apollo Go and very happy!”
Hi Ben,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that Ollie was able to assist you effectively and make your first scooter buying experience a positive one. It's great to know you felt listened to and well-informed—exactly what we aim for!
We're glad you found the perfect scooter for your needs with the Apollo Go. We appreciate your support and hope you have an amazing time riding it!
Happy scooting!
Best,
The Scooter Hut Team
“Bought an S1 in motion scooter. Well built and sturdy scooter but difficult and confusing to put together. Instructions are incomplete so be careful. May need to watch the video on YouTube as well.”
Hi there,
Thank you for your review! We're happy to hear you're enjoying the sturdy build of your S1 in motion scooter. We’re sorry to learn that the assembly was a bit tricky and that the instructions fell short. We appreciate your feedback and will certainly take it into account as we improve our manuals.
We recommend checking out the YouTube video for guided assembly—it's a handy resource! If you have any further questions or need assistance, don’t hesitate to reach out.
We appreciate your support and hope you have a great time scooting!
Best,
The Scooter Hut Team
Hi Jessie,
Thank you for your feedback. We’re truly sorry to hear that you haven't received your order yet. We want to let you know that some of our recent orders have been affected by high demand following our Black Friday sales. This has led to unexpected delays, and we are truly sorry for the inconvenience. This is not the experience we aim to provide our customers and we are working hard to fulfill all of our orders as quickly as possible.
Please reach out to our customer service team, and they'll be more than happy to assist you in tracking your order and resolving any issues.
We appreciate your patience and look forward to making this right for you.
Best,
The Scooter Hut Team
Hi There!
Thank you for your great feedback! We're glad to hear you received your scooter in good time and that you had a positive experience with our team. We apologize for any email overload; we just want to keep you informed every step of the way.
We appreciate your feedback and look forward to seeing you again to provide a better five-star experience.
Happy scooting!
Thanks,
The Scooter Hut Team
Hi Brian,
Thank you for your outstanding five-star review! We're so glad to hear that your parts were sorted quickly and that our team went the extra mile to assist you even after closing hours. Providing great service is what we strive for, and it's fantastic to know it made a positive impression on you.
We appreciate your support and look forward to helping you again in the future!
Happy scooting!
Thanks,
The Scooter Hut Team
“My scooter arrived quickly and the guy on the phone was easy to talk to and he made some good recommendations to me my scooter is a Christmas present so it hasn’t been used yet”
Hi Darrin!
Thank you for your fantastic five-star review! We're thrilled to hear that your scooter arrived quickly and that you had a great experience talking with our team. We love making recommendations that help our customers find the perfect fit.
We hope the scooter brings lots of joy as a Christmas present, and we’re looking forward to hearing how much fun it brings once it's being used!
Thanks for choosing Scooter Hut!
Happy scooting!
Thanks,
The Scooter Hut Team
Hi Miss E!
Thank you so much for your wonderful five-star review! We're delighted to hear that you experienced fast shipping and great customer service. Quick communication is a priority for us, and we're glad to know it made a difference for you.
We truly appreciate your support and look forward to assisting you with your future scooter needs!
Happy scooting!
Thanks,
The Scooter Hut Team
“I'm just curious if you guys are ligit and trust worth of the delivery service l. Cause I don't want to spend $2,500 on a scooter that doesn't even show up and I can't get a refund on the scooter. Cheers”
Hi Sam,
Thank you for your message. We understand your concerns regarding the reliability of our delivery service, especially with a significant investment like a scooter.
Rest assured, we strive to provide a trustworthy and transparent experience for all our customers. If you have any questions about our shipping process or need assistance, we’re here to help.
Feel free to reach out directly, and we’re happy to provide any information you may need to feel more confident about your purchase.
Best,
The Scooter Hut Team
Hi There,
Thank you for reaching out and sharing your concern. We’re truly sorry to hear that you haven’t yet received your scooter, and we understand how distressing this situation can be.
For faster assistance, please reach out to info@scooterhut.com.au so our team member can further assist you and provide quick actions.
We appreciate your patience and look forward to sorting this out for you.
Best,
The Scooter Hut Team
“Service was awesome, received email confirmation to pick up the scooter, when I arrived to pick up the scooter it ready to go, the staff even helped carry out the huge box to my car, was very easy and quick to pick-up my new scooter would highly recommend Scooter Hut!!”
Hi There!
Thank you so much for the amazing five-star review! We're thrilled to hear that your Click & Collect experience was seamless and that our team was able to assist you with your new scooter.
Your recommendation means a lot to us, and we can’t wait to welcome you back for your next adventure!
Happy scooting!
Thanks,
The Scooter Hut Team
Hi Mel!
Thank you so much for your fantastic five-star review! We're glad to hear that our team has provided great communication and service during your visit and that you’re happy with the quality of your scooter.
Your support means the world to us, and we can't wait to assist you again whenever you’re ready for your next purchase!
Happy scooting!
Thanks,
The Scooter Hut Team
