“I recently purchased an InMotion S1 online through ScooterHut. Within a week of owning it the rear mudguard/tail light assembly came off due to two screws being missing where it affixes above the rear wheel. After multiple phone calls to different ScooterHut locations around Australia to try and resolve it under warranty, I was finally told that it’s not covered by warranty because it’s a ‘non-essential’ item and doesn’t affect the ability to ride the S1. To be fair, the dude in the Fairfield store, Massimo, was a super friendly bloke who helped me understand the warranty policy, but ultimately he couldn’t help except to say i can buy a new guard and replace it myself.
I understand that the quality control for products like this is the remit of the manufacturer, but quality customer service ultimately rests with the retailer and Scooter Hut are definitely deficient in this regard.
David.”
Hi David,
Thank you for your review and for bringing this matter to our attention. I’m sorry to hear about the missing screws and the frustration it caused while trying to resolve it under warranty. I completely understand how disappointing it can be to feel like customer service hasn’t met your expectations.
While we do rely on our manufacturers for quality control, we always aim to provide the best support possible. Your feedback is invaluable, and we’ll certainly take it into consideration for improving our service going forward. If there’s anything else we can assist with, please don’t hesitate to reach out.
Best regards,
The Scooter Hut Team
Hi Ray,
Thank you for your fantastic 5-star review!
We're glad to hear that you received prompt service and that all the parts you required arrived on time.
Your satisfaction is our priority!
We truly appreciate your support and we hope to provide another great experience for you.
Best,
The Scooter Hut Team
Hi Anita,
Thank you so much for your awesome 5-star review! We’re glad to hear that your grandson loves the scooter. Your satisfaction means a lot to us!
We appreciate your support and we hope to have the pleasure of serving you again.
Best,
The Scooter Hut Team
Hi Mark,
Thank you for your wonderful 5-star review! We're delighted to hear that your granddaughter was thrilled with her new scooter—what a lovely birthday gift!
We truly appreciate your support and hope she has enjoyed riding it. Looking forward to serving you again!
Best,
The Scooter Hut Team
Hi Lluke,
Thank you for your feedback! I'm sorry to hear that your order didn't come with the lid. We aim to provide everything you need with your purchase, and we're sorry we missed that.
Your experience is valued, and we appreciate you bringing this to our attention. If you need further assistance with this, please feel free to reach out to us. We hope to have the opportunity to improve your experience in the future.
Best regards,
The Scooter Hut Team
“My delivery was terrible, the box arrived absolutely destroyed and the other part of the delivery took nearly a month to arrive and the banquet that was offered to buy together with the scooter doesn't fit. Good price but disappointed.”
Hi There,
Thank you for sharing your feedback. I'm truly sorry to hear about the delivery issues you encountered and that the banquet doesn't fit as expected.
We strive for quality and timely deliveries, and it's disappointing to know we missed the mark this time. Your experience is important to us, and we appreciate your input.
We hope to improve and provide you with a better five-star experience in the future.
Best regards,
The Scooter Hut Team
Hi There,
Thank you for your awesome 5-star review! We're delighted to hear that you experienced quick delivery and good service from our team!
We appreciate your support and look forward to helping you again in the future.
Best,
The Scooter Hut Team
“Scooterhut's customer service is fantastic they really try and help when you're in dire straits.
I just wish so badly that they would open a store up in North QLD, like PLEASE bring scooterhut up here.”
Hi Nicolas,
Thank you so much for your fantastic 5-star review! We're really happy to hear you loved our customer service and that we could assist you when you needed it most.
Expansion is always on our radar, and we hope to bring Scooter Hut closer to you in the future! Your feedback truly motivates us.
Thanks again for your support, and we can't wait to serve you again soon!
Best,
The Scooter Hut Team
Hi Michala,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you think our scooter is the best quality you've ever seen.
Your satisfaction really inspires us to keep delivering top-notch products. We appreciate your support and can’t wait to serve you again in the future!
Best,
The Scooter Hut Team
Hi Niphon,
Thank you for your lovely review! We're so glad to hear you had a nice experience with us.
Your support means a lot, and we hope to have the pleasure of serving you again.
Best,
The Scooter Hut Team
Hi Mark,
Thank you for taking the time to share your experience with us. I'm sorry to hear that your scooter broke down after just four days. It’s great to know that our team is doing their best to resolve the issues, but I completely understand your frustration.
Your feedback is important to us. We hope to see you back to be able to provide a better five-star experience for you.
Best regards,
The Scooter Hut Team
Hi Shane,
Thanks for your feedback and the 5-star rating! We're glad to hear you’re enjoying your scooter. We appreciate your input about the speed – we’re always looking for ways to improve.
Please feel free to reach out if you have any questions or if there is anything we can help with.
We look forward to seeing you again soon!
Thanks,
The Scooter Hut Team
Hi Campbell,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with our shop and team.
Your kind words truly motivate us to keep striving for excellence. We can’t wait to welcome you back for your next visit!
Best,
The Scooter Hut Team
“Awesome scooter love the speed and the suspension and the height very comfortable to write and smooth and a bonus that it is partially waterproof. Thank you.”
Hi Jason,
Thank you for your fantastic 5-star review! We're thrilled to hear that you love the speed, comfort, and suspension of your scooter.
It's great to know that the waterproof feature is a bonus for you! Your feedback truly motivates us to keep delivering exceptional products.
We appreciate your support and can’t wait for you to enjoy more rides!
Best,
The Scooter Hut Team
Hi Katherine,
Thank you for your wonderful 5-star review! We're so glad to hear that you had a quick delivery experience with us and that everything went smoothly.
Your feedback is incredibly valuable and motivates us to keep delivering excellent service. We can’t wait to assist you again in the future!
Best,
The Scooter Hut Team
Hi there,
Thank you for your fantastic 5-star review! We're delighted to hear that you had great communication with our team and found the service helpful.
It's wonderful to know that you’re happy with the pricing and the timely arrival of your items. Your satisfaction motivates us to keep improving and providing the best service possible.
We look forward to serving you again soon!
Best,
The Scooter Hut Team
Hi There,
Thank you for your kind review! We're glad to hear that you found our service to be professional and prompt.
Your feedback is important to us, and we’re always looking for ways to enhance our customers' experiences.
We hope to see you back and to be able to provide a better five-star experience.
Best,
The Scooter Hut Team
“We purchased the scooter for our granddaughter's birthday. The online order was made easily. The parcel arrived on time. Very happy with the experience.”
Hi There,
Thank you for sharing your experience and for giving us a fantastic five-star review!
It's great to hear that your online transaction was made smooth, and the order arrived on time. We hope that your granddaughter enjoys her birthday present!
We truly appreciate your positive feedback and we look forward to serving you again.
Thanks,
The Scooter Hut Team
“Scooter but we’re very pleasant when buying the scooter, their after sales service is so far below average it’s pathetic, this is the second time I have taken the scooter in for service and a wheel change, the first was just over two weeks they had the scooter, this times it’s a wheel change and we are now at 2 weeks. Of course if you take it somewhere else, you guessed it, you lose your warranty. Frustrated beyond belief.”
Hi There,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've faced with our after-sales service.
We always aim to provide a seamless experience, and it's disappointing to hear that we fell short this time. Please know that your feedback is invaluable, and we're actively looking into how we can improve our service times for future customers.
If there's anything we can do to assist you further or address your concerns, please don’t hesitate to reach out. We hope to regain your trust and provide you with the five-star service you deserve in the future.
Best regards,
The Scooter Hut Team
“Purchased the dualtron mini special.. ordered online then due to being able to pick up they cancelled the online purchase so I could buy it in store.. extremely helpful... couldn't be happier with my purchase the scooter does everything I need it to do... im a 95kg rider and am yet to find a hill that will challenge the scooter..”
Hello Glenn!
Thank you so much for your amazing 5-star review! We truly appreciate you taking the time to share your experience with us.
We're delighted that our team assisted you effectively and made your purchase experience smooth.
We hope you enjoy each of your rides with your Dualtron Mini Special.
Your satisfaction means a lot to us, and we’re here to support you anytime.
We hope to have the pleasure of serving you again.
Thanks,
The Scooter Hut Team
