“The part came ok, but information to install is not available. After failing twice I had to take the scooter 400kms to Perth to get it sorted.
Still waiting on an outcome”
Hi Bruce,
As advised over the phone, we highly recommend that this part is installed by a technician due to safety.
Please reach out if there is anything that we can do for you.
Thanks,
Tianna
Customer Care Team
Thank you, Shannon, for your wonderful 5-star rating of Scooter Hut! We greatly appreciate your kind words and continuous support. We take pride in delivering great customer service. We're here to assist you anytime you need.
Kind regards,
The Scooter Hut Team.
Dear There,
Thank you so much for your amazing 5-star rating of Scooter Hut! We truly appreciate your support and are thrilled to hear that our team went above and beyond to ensure you received your item before Christmas.
We are delighted to know that you received frequent updates from the couriers and that the delivery process went smoothly for you.
Thank you once again for your feedback, and we look forward to serving you again in the future.
Warm regards,
The Scooter Hut Team.
Dear Daniel,
Thank you so much for your fantastic 5-star rating of Scooter Hut! We truly appreciate your support and feedback.
We're thrilled to hear that you received our scooter as a birthday gift and that it has been a great companion for you. It's wonderful to know that it fits perfectly and provides you with a worry-free storage solution for your phone and wallet.
We couldn't be happier to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Scooter Hut Team.
“Very helpful,
Had a lot of trouble wih continus rear flat tyre, but they lent us a loan scooter while ours was taken away for inspection, all good now i hope”
Dear Des,
Thank you so much for taking the time to leave a 4-star rating for Scooter Hut. We truly appreciate your feedback and support.
We are delighted to hear that our team was able to assist you when you encountered trouble with a continuous rear flat tire. It's great to know that we were able to lend you a loan scooter while yours was being inspected. We hope that everything is now resolved and that you can enjoy a smooth and trouble-free ride.
Once again, thank you for choosing Scooter Hut. We look forward to serving you again in the future.
Best regards,
The Scooter Hut Team.
“I purchased the Cobo mantis, tanned light and it had issues. No one could help me until I boarded in the store eventually exchange the scooter for another. Furthermore, unfortunately the controller broke and have been unable to replace the controller which has left me with a $1700. Scooter I purchased in cash used for a few times now I have a scooter that’s unusable”
Hi Sam,
As responded to in our last communication together, you're Scooter has been fixed and collected you. Please let me know if there is still any issues? We will happily provide a resolution if needed.
Thanks,
Shaun
“I purchased the new Eglide hoverboard and had it for less than 24hrs before it had issues, Scotter Hut have been really good with the warranty thus far however I had asked for a direct replacement but they insisted on repairing the Hoverboard,
This has been disappointing as my family was heading away and wanted to use it on holidays but this couldn’t be achieved, it has now been 2 weeks and still no Hoverboard”
Dear Scott,
Thank you for awarding Scooter Hut with a 4-star rating. We truly appreciate your feedback and support. We apologize for the inconvenience you have experienced with your new Eglide hoverboard.
We understand your frustration regarding the repair process instead of a direct replacement. We strive to provide the best customer service possible, and it is disheartening to hear that your family's holiday plans were affected due to the delay. Please know that we are doing our best to resolve the issue promptly.
Once again, we appreciate your understanding and patience throughout this process. If there is anything else we can do to assist you, please do not hesitate to reach out to our customer support team.
Best regards,
The Scooter Hut Team.
Dear Cooper,
Thank you so much for taking the time to rate Scooter Hut with 5 stars, again! We truly appreciate your feedback and are thrilled to hear about your positive experience with us, especially over two reviews.
We're glad you found our delivery service to be nice and convenient.
Thank you once again for your support.
Best regards,
The Scooter Hut Team.
Hi There,
Thank you so much for your amazing 5-star rating of Scooter Hut! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. It's wonderful to know that our service was quick and that your scooter was delivered promptly and well-packaged.
We hope you have an absolute blast riding your great scooter.
Thank you once again for your kind words. We look forward to serving you again in the future!
Warm regards,
The Scooter Hut Team.
Dear Vicki,
Thank you so much for taking the time to rate Scooter Hut and for giving us a 4 star rating. We truly appreciate your support and feedback!
We're glad to hear that you had a great experience with our online service. However, we are truly sorry to hear about the inconvenience caused by Aus Post losing your parcel. Please keep us updated about the courier complaint!
Once again, thank you for your review and for choosing Scooter Hut.
Kind regards,
Kind regards,
The Scooter Hut Team.
“I regret having purchased through Scooter Hut. It took two weeks for the courier to delivery, with limited information and updates on where the item was currently at. Then we discovered that there was no charger or changing cable in the box and it has taken another two weeks for this to finally be sent after speaking to three different people. The Boxing Day sale discount was not worth the trouble that we have experienced and in highsight I should have purchased a similar item closer to home.”
Hi Yelena,
We're SO sorry for the misunderstanding. As discussed, the replacement charger was shipped out via express post last week and should now be with you! Please reach out if there is anything else I can help you with!
Thanks,
Tianna
Customer Care Team
Hi Noel,
Thanks for the review and feedback. I've raised this issue with our Product team, to see why this might be the case, and they were very shocked! Could you please send the serial number of your scooter through to info@scooterhut.com.au so that we can raise this with the supplier to better understand why this has happened, as it's not a normal instance! I'd love to get this resolved for you.
Thanks,
Tianna
“Really happy with the helmet. I was impressed at how quickly I received the postal package and the way it was wrapped up and protected.
Terrific experience form my perspective.
Thanks guys.”
Dear Paul,
Thank you so much for giving Scooter Hut a 5-star rating! We are thrilled to hear that you had a terrific experience with us. We're glad that you are happy with the helmet, the delivery and the packaging!
Your satisfaction is our top priority, and we are grateful for your kind words. We appreciate your support and look forward to serving you again in the future.
Warm regards,
The Scooter Hut Team.
Dear Agneta,
Thank you so much for your outstanding 5-star rating of Scooter Hut! We truly appreciate your support and are thrilled to hear about your positive experience. It's fantastic to know that our fast shipping and excellent product met your expectations. We aim to deliver top-notch service and satisfaction to all of our valued customers, and knowing that we've succeeded for you truly makes our day.
Once again, thank you for choosing Scooter Hut. We look forward to serving you again in the future!
Best regards,
The Scooter Hut Team.
Dear Hamish,
Thank you so much for taking the time to rate Scooter Hut with 5 stars! We are absolutely thrilled to hear that you had a fantastic experience with us.
We are glad that our team was very eager to help you at short notice. Providing exceptional customer service, even when time is of the essence, is one of our top priorities. It's truly rewarding to know that we were able to meet your needs promptly.
We look forward to serving you again!
Kind regards,
The Scooter Hut Team.
Hi There,
Thanks for your 5 star review! If you'd like to reach out to info@scooterhut.com.au with which scooter you have, we can definitely let you know if your scooter has a faster mode/setting that is beyond 25km.
Tianna
Customer Care Team
“The staff provided good advice and had good knowledge on the products. For an entry level e-scooter it fits the intended use perfectly. Thanks would recommend the scooter hut to others.”
