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Scooter Hut Reviews

4.0 Rating 347 Reviews
71 %
of reviewers recommend Scooter Hut
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Phone:

0432 451 633

Location:

46 Kingston Drive,
Helensvale
Queensland
4212

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One hoverboard worked. The second hoverboard would not retain its charge. I've asked the recipient to contact the nearest Scooter Hut in Melbourne. I'm waiting to see whether she gets the problem rectified. It was not fit for purpose.
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Posted 1 year ago
Hi Raymond, Thanks so much for your time on the phone earlier! I'm so sorry to hear that one of the hoverboards appears to be faulty! As discussed, I have reached out to Tiffany via the email provided so that we can get this resolved as quickly as possible! Thanks, Tianna Customer Service Manager
Posted 1 year ago
I have not received the scooter
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Posted 1 year ago
Hi Georgia, I'm sorry for the delay in getting this scooter to you. I've had a look into your order, and can see that it was dispatched on 21/11, and it's on its way over to you in regional WA. The tracking says that it is due between 30/11 and 05/12. I'll send the tracking through to you privately via email! Thanks, Tianna Customer Service Manager
Posted 1 year ago
Can rate it at Christmas when the kids in wrap them as they are Christmas presents thanks
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Posted 1 year ago
Thanks for the review, Luke! I hope the kids love their scooters!
Posted 1 year ago
Good website and all but should improve shipping communication
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Posted 1 year ago
Hi Shawn, I've had a look into your order and can see that the ETA for this package is tomorrow. As you live in regional Northern Territory, and the scooters contain a lithium battery and have to be freighted by road, this unfortunately means that it takes a little longer to get to you. I'm sorry for the delay with this. Thanks, Tianna Customer Care Team
Posted 1 year ago
Very good service and good product
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Posted 1 year ago
Thank you, Mark, for your wonderful 5 star rating! We are very happy to hear that you enjoyed our customer service and range of products. We really appreciate the kind feedback!
Posted 1 year ago
it is a great product, easy to install and use.
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Posted 1 year ago
Thank you for giving us a 4 star rating! We're glad to hear that you found our Scooter Hut product to be great and easy to install and use. Your feedback is much appreciated.
Posted 1 year ago
The valves I got work but needed to be 5mm longer as I had to make up a valve attachment from a truck inner rim valve extension bar to put air into tyres
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Posted 1 year ago
Thank you so much for your 4-star rating Rodney. We are thrilled to hear that the valves you got worked for your purposes, even if they were a bit short for what you needed them for. Next time you order, feel free to reach out, and we can let you know what other sizes etc. we have so we can find the perfect fit for you.
Posted 1 year ago
My family and I scooted in to scooter hut and was welcomed straight away by an awesome sales dude' Massimo. He showed our son what he had on offer and was thorough explaining the ins and outs of each unique Scooter. With so much joy and excitement, our son chose the Apollo City Scooter. Good choice! Pretty good price! One happy customer 😀 Thank you Scooter Hut
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Posted 1 year ago
Thank you Amanda for your 5 star rating! We are so glad to know that you and your family had an awesome experience at the Scooter Hut Fairfield! Your kind words mean a lot and I love that the Apollo City Scooter really made your day. We hope to see you and your family soon! Thanks, Massimo and the Fairfield Team
Posted 1 year ago
Great customer service and product
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Posted 1 year ago
Thank you so much for your 5 star rating Todd! We really appreciate it and are so glad that you had a great experience with our customer service and our awesome products! Thanks, Dani Scooter Hut Online Customer Service
Posted 1 year ago
Fantastic customer service, I used to go to iScoot.. but learned a very expensive and valuable lesson.
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Posted 1 year ago
Thank you very much for the 5 star rating Ari! We're so glad that you're enjoying the fantastic customer service at Scooter Hut. We appreciate you choosing us for your scooter needs! Be sure to let us know if we can help with anything!
Posted 1 year ago
Best scooter! My 3yo daughter enjoys it as much as I do at 33 😄 strong, stable & beautiful scooter.
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Posted 1 year ago
Thank you so much for your 5 star rating, Matteo! It really means a lot to us at Scooter Hut. We are so glad to hear that both you and your 3-year-old daughter enjoy it.
Posted 1 year ago
Two stars for the customer service I received during the ordering process. 0 stars for receiving the incorrect bars (which incidentally have scratches on them). My son has just unboxed them and we received a black aluminium bar, not the titanium one we ordered.
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Posted 1 year ago
Good service, although a little dissapointed that the packaging has Scooter Hut written all over it. These were christmas presents and now the suprise has been ruined.
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Posted 1 year ago
Hi Tracey, I' so sorry that the surprised was ruined! I can't apologise enough. I will be sure to pass on the feedback about the branded packaging, especially in the lead up to Christmas! Thanks, Tianna Customer Care Team
Posted 1 year ago
Quick delivery and product is as described. My children love their scooters and they are easy to assemble and ride is smooth. Recently we purchased Type R Pro Scooter - Rocket Fuel for our 9 year old daughter. 100% she is overjoyed by it.
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Posted 1 year ago
Thank you so much for your 5 star rating of Scooter Hut! We're thrilled to hear that both your children love their scooters and that they were easy to assemble. Thank you for being a valued customer and we look forward to hearing from you next time!
Posted 1 year ago
I’ll let you know as soon as our order arrives….
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Posted 1 year ago
Hi Sam, Thanks for taking the time to leave a review! I'm sorry for the delay on delivery of this order. I have had a look at the tracking and can see that it's on board for delivery today. I hope you enjoy your purchase! Thanks, Tianna Customer Care Team
Posted 1 year ago
Great product quick delivery 10/10
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Posted 1 year ago
Thank you Josh for the 5 star rating!! We really appreciate it and we're so glad to hear that you had a great experience with Scooter Hut - we really strive to ensure a great product and quick delivery every time, so we're delighted to hear that it was 10/10!
Posted 1 year ago
I just got my inmotion air electric scooter today and I'm loving it the hill climb on it I love as it was hard work riding my bicycle up Hill after work every day as i don't have a car to drive to work but this will be my transportation to nd from work
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Posted 1 year ago
Hi Troy, I'm sorry to hear this it's taking longer than expected for your scooter to arrive. I understand the frustration. I have lodged an enquiry with our freight company to get an update on an ETA. I can see that you're based in WA, due to the lithium batteries in scooters, they need to be freighted via road, not air, so this can take some time. There have also been bush fires that have been causing some delays into WA. Again, I am super sorry for the delay, and when I have more information, I will email you directly on the email you placed your order with. Thanks, Tianna Customer Care Team
Posted 1 year ago
I don't know how this scooter is now as I got this scooter for my son for Christmas but hopefully, it will be fine.
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Posted 1 year ago
Thanks so much for your 5 star rating of Scooter Hut! I really appreciate it. I hope your son loves the scooter! Tianna Customer Care Team
Posted 1 year ago
Bought for my daughter. Great quality. Very satisfied with the purchase.
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Posted 1 year ago
Thank you so much, Riwei, for the amazing 5-star rating of Scooter Hut! We're so glad that you and your daughter are pleased with your purchase! We strive to provide our customers with top-notch quality products and excellent service, so it's wonderful to hear that we have succeeded. Thanks again for your glowing review!
Posted 1 year ago
Great service and excellent product support for my wolf warrior parts. Very competitive pricing and the Scooter Hut staff were a pleasure to deal with. Will continue to deal with them for as long as I ride.
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Posted 1 year ago
Thank you so much for your 5 star rating for Scooter Hut, Wayne! We are so pleased to hear you had a great experience with our service and product support, as well as our competitive pricing. It's wonderful to hear you'll continue to visit us, we look forward to serving you for many years to come!
Posted 1 year ago
Scooter Hut is rated 4.0 based on 347 reviews