“One hoverboard worked. The second hoverboard would not retain its charge. I've asked the recipient to contact the nearest Scooter Hut in Melbourne. I'm waiting to see whether she gets the problem rectified. It was not fit for purpose.”
Hi Raymond,
Thanks so much for your time on the phone earlier! I'm so sorry to hear that one of the hoverboards appears to be faulty!
As discussed, I have reached out to Tiffany via the email provided so that we can get this resolved as quickly as possible!
Thanks,
Tianna
Customer Service Manager
Hi Georgia,
I'm sorry for the delay in getting this scooter to you.
I've had a look into your order, and can see that it was dispatched on 21/11, and it's on its way over to you in regional WA. The tracking says that it is due between 30/11 and 05/12.
I'll send the tracking through to you privately via email!
Thanks,
Tianna
Customer Service Manager
Hi Shawn,
I've had a look into your order and can see that the ETA for this package is tomorrow.
As you live in regional Northern Territory, and the scooters contain a lithium battery and have to be freighted by road, this unfortunately means that it takes a little longer to get to you. I'm sorry for the delay with this.
Thanks,
Tianna
Customer Care Team
Thank you, Mark, for your wonderful 5 star rating! We are very happy to hear that you enjoyed our customer service and range of products. We really appreciate the kind feedback!
Thank you for giving us a 4 star rating! We're glad to hear that you found our Scooter Hut product to be great and easy to install and use. Your feedback is much appreciated.
“The valves I got work but needed to be 5mm longer as I had to make up a valve attachment from a truck inner rim valve extension bar to put air into tyres”
Thank you so much for your 4-star rating Rodney. We are thrilled to hear that the valves you got worked for your purposes, even if they were a bit short for what you needed them for.
Next time you order, feel free to reach out, and we can let you know what other sizes etc. we have so we can find the perfect fit for you.
“My family and I scooted in to scooter hut and was welcomed straight away by an awesome sales dude' Massimo. He showed our son what he had on offer and was thorough explaining the ins and outs of each unique Scooter. With so much joy and excitement, our son chose the Apollo City Scooter. Good choice! Pretty good price! One happy customer 😀
Thank you Scooter Hut”
Thank you Amanda for your 5 star rating! We are so glad to know that you and your family had an awesome experience at the Scooter Hut Fairfield! Your kind words mean a lot and I love that the Apollo City Scooter really made your day. We hope to see you and your family soon!
Thanks,
Massimo and the Fairfield Team
Thank you so much for your 5 star rating Todd! We really appreciate it and are so glad that you had a great experience with our customer service and our awesome products!
Thanks,
Dani
Scooter Hut Online Customer Service
Thank you very much for the 5 star rating Ari! We're so glad that you're enjoying the fantastic customer service at Scooter Hut. We appreciate you choosing us for your scooter needs! Be sure to let us know if we can help with anything!
Thank you so much for your 5 star rating, Matteo! It really means a lot to us at Scooter Hut. We are so glad to hear that both you and your 3-year-old daughter enjoy it.
“Two stars for the customer service I received during the ordering process. 0 stars for receiving the incorrect bars (which incidentally have scratches on them). My son has just unboxed them and we received a black aluminium bar, not the titanium one we ordered.”
“Good service, although a little dissapointed that the packaging has Scooter Hut written all over it. These were christmas presents and now the suprise has been ruined.”
Hi Tracey,
I' so sorry that the surprised was ruined! I can't apologise enough. I will be sure to pass on the feedback about the branded packaging, especially in the lead up to Christmas!
Thanks,
Tianna
Customer Care Team
“Quick delivery and product is as described. My children love their scooters and they are easy to assemble and ride is smooth.
Recently we purchased Type R Pro Scooter - Rocket Fuel for our 9 year old daughter. 100% she is overjoyed by it.”
Thank you so much for your 5 star rating of Scooter Hut! We're thrilled to hear that both your children love their scooters and that they were easy to assemble. Thank you for being a valued customer and we look forward to hearing from you next time!
Hi Sam,
Thanks for taking the time to leave a review!
I'm sorry for the delay on delivery of this order. I have had a look at the tracking and can see that it's on board for delivery today. I hope you enjoy your purchase!
Thanks,
Tianna
Customer Care Team
Thank you Josh for the 5 star rating!! We really appreciate it and we're so glad to hear that you had a great experience with Scooter Hut - we really strive to ensure a great product and quick delivery every time, so we're delighted to hear that it was 10/10!
“I just got my inmotion air electric scooter today and I'm loving it the hill climb on it I love as it was hard work riding my bicycle up Hill after work every day as i don't have a car to drive to work but this will be my transportation to nd from work”
Hi Troy,
I'm sorry to hear this it's taking longer than expected for your scooter to arrive. I understand the frustration.
I have lodged an enquiry with our freight company to get an update on an ETA. I can see that you're based in WA, due to the lithium batteries in scooters, they need to be freighted via road, not air, so this can take some time. There have also been bush fires that have been causing some delays into WA.
Again, I am super sorry for the delay, and when I have more information, I will email you directly on the email you placed your order with.
Thanks,
Tianna
Customer Care Team
Thank you so much, Riwei, for the amazing 5-star rating of Scooter Hut! We're so glad that you and your daughter are pleased with your purchase! We strive to provide our customers with top-notch quality products and excellent service, so it's wonderful to hear that we have succeeded. Thanks again for your glowing review!
“Great service and excellent product support for my wolf warrior parts. Very competitive pricing and the Scooter Hut staff were a pleasure to deal with. Will continue to deal with them for as long as I ride.”
Thank you so much for your 5 star rating for Scooter Hut, Wayne! We are so pleased to hear you had a great experience with our service and product support, as well as our competitive pricing. It's wonderful to hear you'll continue to visit us, we look forward to serving you for many years to come!