“Great service and excellent product support for my wolf warrior parts. Very competitive pricing and the Scooter Hut staff were a pleasure to deal with. Will continue to deal with them for as long as I ride.”
Thank you so much for your 5 star rating for Scooter Hut, Wayne! We are so pleased to hear you had a great experience with our service and product support, as well as our competitive pricing. It's wonderful to hear you'll continue to visit us, we look forward to serving you for many years to come!
“looked online for a KAABO Wolf Warrior/King GT Electric Scooter Distribution Board/Hub that shows its in stock at the fairfield store,sent a customer to pick up with a picture of the part and he was sold some different,I myself went to the fairfield store and showed the staff member the picture of part i needed and the same part on there website thats shows its in stock,he tryed to sell me the same wrong part,he claims the website must be showing a customers part as being in stock, i dont know why that would be,and then said thats the way computers work! the part my customer was sold [mantis board] he sold for $19 instead of the $50 price,the KAABO Wolf Warrior/King GT Electric Scooter Distribution Board/Hub is $19 has the right price but wrong part,so my customers time and money has been wasted and mine due to some lame employee,dont wast your time with scooter hut unless you awishing to purchase a complete scooter,
thanks so much for your effort”
Hi Nathan,
I tried to send an email through to the address left on this review on Monday but haven't heard back yet.
I'm so sorry to hear about your experience in store. I'd love to have a chat about this and get this resolved for you as soon as possible! If you could please check your email inbox!
Thanks,
Tianna
Customer Care Team
“I would have a fair review to offer if I'd actually received the product. It's been more than a week in Auspost's hands and still not scheduled for delivery. Not your fault, auspost does it again.”
Hi There,
Thanks so much for your review and feedback. I'm really sorry for the delay with Australia Post getting this into your hands!
I'd love to look into this further and see what I can do in terms of raising with Australia Post to get an update.
You're marked as anonymous on this platform, but if you'd like to send through the details of your order to info@scooterhut.com.au, I'd love to try resolve this for you!
Thanks,
Tianna
Customer Care Team
Hi Steve,
I'm so sorry to hear about the delay on getting this scooter to you. I'll definitely pass on the feedback internally so they're able to raise this with our freight partners.
I've had a look into your order and can see that it was delivered today. I do hope that now you have your scooter you love it! If there's anything further, I can do to help you out, please be sure to reach out.
Thanks,
Tianna
Customer Care Team
Thank you so much for your 5-star rating for Scooter Hut! I am so glad you had a great experience with our store and appreciate your feedback.
I hope you love your new scooter! Be sure to reach out if you have any questions!
Thanks,
Tianna
Customer Care Team
Hi Brad,
Did you order in store or online? Sorry for any confusion here. Our warehouse is based on the Gold Coast, and online orders ship out of QLD.
Sorry to hear that we missed your daughter's birthday. I can see that that package has now been delivered. I hope she loved the scooter and had a great birthday.
Thanks,
Tianna
Customer Care Team
“I purchased a e scooter from Scooter Hut
Online . The website is great !! and the postage was fast. I definitely recommend this company and I will purchase other items in the near future”
Thank you for your wonderful 5 star rating of Scooter Hut, Karlie! I'm glad to hear that you were able to get your scooter from the online store quickly! It's great to know that you plan on purchasing more items from them in the future. Thank you again for your kind words and support!
Thank you for your 5 star rating of Scooter Hut! We are happy to hear that you had a great experience with our Fairfield store, even when needing service at short notice. We're glad that we were able to quickly take care of your rear tyre- that is what we love to do! Thanks for taking the time to leave a review!
“I love dealing with these guys I do online my grandkids tell me what they want and I get it sent straight to their home and they love their scooters thanks”
Thank you so much for the 5 star rating, Louise! I'm so happy to hear you've had a positive experience when ordering from Scooter Hut! It's great to hear you're able to easily purchase scooters for your grandkids, and I'm thrilled they're enjoying their products. Thanks again for taking the time to provide your feedback.
Tianna
Customer Care Team
“Very quick delivery, cheapest price in Aus and when the package was opened, the bonus of new mounting screws which are usually charged for by other places.”
Thank you Marcus for your glowing 5 star rating! We appreciate your kind words, especially regarding your very quick delivery! We strive to make our customers happy and your feedback is greatly valued. Thank you!
Hi Marco,
I'm so sorry to hear that this was your experience in store. To confirm, our prices instore and online should match 100%. If this isn't the case due to an error, we're always happy to offer you the lower price.
If you like to reach out to me on the below email address, I'd love to do a great deal for you, and get this sorted for you!
info@scooterhut.com.au
Thanks,
Tianna
Customer Care Team
Thank you so much for your 5-star review of Scooter Hut! We're delighted to hear your little one couldn't wait to unpack and use it, and he's already showing off his new skills at the skate park! We really appreciate your support!
“Quality products, great delivery .
I ordered this for my son's birthday. It arrived within 4 days and we live in FNQld where everything usually takes forever!!
The quality of this scooter is second to none. The smoothness of the roll is awesome and he is able to practice stunts now. Thanks heads guys! Keep up the great work”
Thank you so much Tammy, for your 5 star rating! Seeing these photos has made my day! I'm so happy to hear that your son loves his new scooter. Keep up the great work, and he'll be pro at the skate park in no time!
Thanks,
Tianna
Customer Care Team
“Really happy with my shopping experience with Scooter Hut. Very prompt and friendly service via the phone. Great prices. The assistant was also very helpful :)”
Thank you so much for the 5 star rating, we really appreciate your support! We're glad to hear that you had a great experience with us. Your feedback is very important to us, so it's great to hear that you had prompt, friendly, and helpful service over the phone. We're so happy to hear that you were pleased with our prices too! Thanks again for your valuable feedback.
Thank you so much for your 5-star rating of Scooter Hut! We really appreciate your feedback. I'm so happy to hear that the customer service both in store and online met your expectations!
Thanks,
Tianna
Customer Care Team
Hi Brian,
I'm sorry to hear about your experience with Scooter Hut Online.
I can see that you ordered a couple of parts, and they were unfortunately out of stock at the time of purchase. Looks like these were delivered on 23/10. Can you please reach out on our email thread if you have not received this package, so that I can look into this further for you.
Thanks,
Tianna
Customer Care Team
“The manager at the Fairfield store personally delivered the scooter when I had no car. He went way out of his way to help in pouring rain and it was much appreciated!”
Thank you so much for your 5 star rating of Scooter Hut, Kendrea! We were delighted to help you out by delivering the scooter in such awful weather. We value your business and are glad to have been able to help!
Thank you so much for your rating of Scooter Hut Graham! We're proud to provide both good products and helpful services to all of our customers. We appreciate your feedback!
