Thank you Matthew for your 5 star rating of Scooter Hut! We're so glad that you had a great experience with Scooter Hut! We hope to serve you again soon!
Hi Nicole,
I'm so sorry for the delay with this, the Australia Post network is quite congested given the time of year!
I've had a look into this and can see that it is on board for delivery today! I hope you love it!
Thanks,
Tianna
Thank you so much Frank for your 5 star rating of Scooter Hut! We really appreciate your loyalty and your kind words about our great service and well packaged products. We look forward to serving you again soon!
Thank you Jenna for the 5 star rating of Scooter Hut! We are glad to hear that you had an easy purchase and quick delivery. We highly appreciate it! 😊
Hi Ashely,
I'm so sorry to hear this.
I've had a look into your order and can see that this is being delivered to regional WA. Due to the lithium battery in the scooter, they cannot travel via air freight. The ETA on the order was 06/12.
I can see that this has arrived in WA. I have lodged an enquiry with the carrier for an update. Once I hear back from them, I will let you know via the email address that we have on file.
Thanks,
Tianna
“Super happy with my purchase! I would have purchased my daughters e-scooter from you also but there were none in stock. The young man working on sunday at your Robina about 2 months ago was amazingly helpful, knowledgeable and super friendly! Will definitely be back!”
Thank you so much Lisa, for your wonderful 5 star rating of Scooter Hut! We are so glad that you had such a great experience with us, especially with the friendly and knowledgeable team.
“A little disappointing. Ordered my scooter 2 weeks ago and I've received no updates on the where-abouts yet. Accidentally ordered as delivery and called shortly after and they refused to switch it to click and collect. Warehouse said 'its already packed and set aside for delivery'. Ask for some compensation and they said I've used the $70 off discount when purchasing the scooter.
As of now, my scooter is lost somewhere in transit as neither the courier or the company can locate where it is. 🤔”
Hi Safak,
I'm sorry for the delay in this delivery! As the scooter has a lithium battery, it needs to be sent via road, not air. I can see that this was delivered on 9th December, so I do hope that you're loving the new scooter!
Thanks,
Tianna
Thank you so much for your 5 star rating of Scooter Hut! We're glad to hear your experience has been so positive and you have been able to enjoy the scooter in its full potential. At Scooter Hut, we strive to ensure our customers have unforgettable experiences with our products. Thank you for taking the time to share your experience with us!
Thank you for your 5 star rating of Scooter Hut, Vera! We are so delighted to hear that your delivery was faster than expected and that you received your scooter in perfect condition. We are thrilled to know that you are satisfied with the quality of our product. Thank you for choosing us and we hope to serve you again soon!
Hi Shane,
I'm so sorry to hear this! I have had a look into your order and can see that it's held up in an Australia Post sorting facility. I have lodged an enquiry with them to see what is happening.
Once I have more information, I will reach out to you via the email address that we have on file.
Again, I am so sorry for the delay on this order.
Thanks,
Tianna
Thanks so much for the 5 stars, Kylie! We really appreciate your review! We're glad you were pleased with your quick delivery.
Thanks,
Scooter Hut Customer Care
Hi Marie,
I'm so sorry to hear this! I have had a look into your order and can see that it has been scanned in at the Perth depot. I have lodged an enquiry with the carrier to see what the holdup is here.
Once I have more information, I will reach out to you via the email address that we have on file.
I'm so sorry for the delay on this order!
Thanks,
Tianna
Thank you so much for your 5 star rating of Scooter Hut! We really appreciate your kind words and are glad to hear that you were happy with our fast shipping even during the Black Friday sales. We do our best to be as efficient as we can to keep our customers happy.
“I visited Scooter hut a year ago and was impressed with them, so though I was prompted by seeing a competitor's ad, Scooter hut's superior customer service had me go straight back to them. And I loved my purchase”
Thanks for your 5-star review of Scooter Hut. WOW! What a review. I'm so glad to hear that your experience in store was so memorable! Be sure to come back and see us again soon!
Hi Philip,
I'm sorry for the experience that has led to a 2-star rating. I am glad that we were able to help find and source this for your scooter in the end, I know there was a little bit of confusion as the scooter you have is not one that we stock, so we were a little unsure of the specs needed! So glad it all worked out in the end!
Thanks,
Tianna
“One hoverboard worked. The second hoverboard would not retain its charge. I've asked the recipient to contact the nearest Scooter Hut in Melbourne. I'm waiting to see whether she gets the problem rectified. It was not fit for purpose.”
Hi Raymond,
Thanks so much for your time on the phone earlier! I'm so sorry to hear that one of the hoverboards appears to be faulty!
As discussed, I have reached out to Tiffany via the email provided so that we can get this resolved as quickly as possible!
Thanks,
Tianna
Customer Service Manager
