“Scooter but we’re very pleasant when buying the scooter, their after sales service is so far below average it’s pathetic, this is the second time I have taken the scooter in for service and a wheel change, the first was just over two weeks they had the scooter, this times it’s a wheel change and we are now at 2 weeks. Of course if you take it somewhere else, you guessed it, you lose your warranty. Frustrated beyond belief.”
Hi There,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've faced with our after-sales service.
We always aim to provide a seamless experience, and it's disappointing to hear that we fell short this time. Please know that your feedback is invaluable, and we're actively looking into how we can improve our service times for future customers.
If there's anything we can do to assist you further or address your concerns, please don’t hesitate to reach out. We hope to regain your trust and provide you with the five-star service you deserve in the future.
Best regards,
The Scooter Hut Team
“Purchased the dualtron mini special.. ordered online then due to being able to pick up they cancelled the online purchase so I could buy it in store.. extremely helpful... couldn't be happier with my purchase the scooter does everything I need it to do... im a 95kg rider and am yet to find a hill that will challenge the scooter..”
Hello Glenn!
Thank you so much for your amazing 5-star review! We truly appreciate you taking the time to share your experience with us.
We're delighted that our team assisted you effectively and made your purchase experience smooth.
We hope you enjoy each of your rides with your Dualtron Mini Special.
Your satisfaction means a lot to us, and we’re here to support you anytime.
We hope to have the pleasure of serving you again.
Thanks,
The Scooter Hut Team
Hi There,
Thank you for taking the time to share your feedback regarding your recent customer experience. We understand how frustrating it can be to receive a damaged package and incomplete order, and we sincerely apologise for the inconvenience this has caused. It's a relief to hear that the scooter itself made it through the delivery unscathed.
Rest assured, we're actively working to improve our delivery processes to ensure better experiences in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Thanks for your understanding! We hope to serve you again to be able to provide a better five-star experience.
Best regards,
The Scooter Hut Team
“We have had great experience with Scooter Hut, we spoke to sale representatives in Melbourne, to purchasing a scooter from Canberra to having a friend freight the scooter to us, to setting it up. It was all very easy, great company to purchase from, hopefully we we get great service into the future with maintenance to the Electric Scooter. Thanks for the experience ScooterHut”
Hello Hamish!
Thank you so much for your fantastic 5-star rating of Scooter Hut! We truly appreciate your support and kind words.
We are glad to hear that you had a great experience with us all throughout the process. We always strive to make the entire process as easy and convenient as possible for our customers, so it's wonderful to know that our efforts have paid off.
Rest assured, we are committed to consistently providing you with excellent service and we hope to provide another great experience for you in the future!
Thank you for choosing Scooter Hut and for taking the time to share your positive experience.
Thanks,
The Scooter Hut Team
“Went into the Brisbane city store to buy a security chain and a bag for my new scooter. The person that served me was excellent. Advised me on what I needed and even put the battery in for me, then taught me how to use it. I had been to 99Bikes and the service I got at Scooter Hut was worlds apart! Well done Scooter Hut thank you!”
Hi, There!
Thank you so much for your incredible 5-star rating and for taking the time to share your positive experience at Scooter Hut.
We're thrilled to hear that our team at the Brisbane city store provided you with excellent service and went above and beyond to assist you with your needs.
We greatly appreciate your kind words and it means the world to us that we exceeded your expectations.
We hope to provide another great experience for you!
Thanks,
The Scooter Hut Team
“Had my tyres replaced great work by the service team told me everything that was going on and how much it would be the scooter runs so good Like new good reliable service centre close to train station to so easy to get to thanks scooter hut Fairfield highly recommend checking them out great range of products”
Hi There,
Thank you for providing a great review of our company.
We hope that you have had good experiences with us and all of our product range. We are the E-Scooter experts!!
Kind regards,
The Scooter Hut Team.
“Back again for two more scooters, very happy to find the same gentleman who again helped us with genuine customer service! Highly recommended! Thank you:):)”
Hi Kylie,
Thank you so much for your outstanding 5-star rating of Scooter Hut.
We greatly appreciate your support and the time you took to share your experience with us.
We're thrilled to hear that you were back again for two more scooters and that you had the pleasure of dealing with the same helpful gentleman who provided you with genuine customer service. Your recommendation means the world to us!
Warm regards,
Scooter Hut Customer Care
“We visited Scooter Hut Cockburn twice in the past 3 days. Sadly the customer service of the girl working there on Friday and Sunday left a lot to be desired. She mostly ignored us at the counter when I was asking questions she didn’t want to leave the desk or computer she was glued to. Answered my questions with single word answers and wouldn’t leave the desk to come and help us with the queries we had. Very disappointing”
Hi Megan,
I'm so sorry to hear of your experience in store, I will be sure to follow this up internally.
I hope you're loving your new scooter though. If there is anything that we can help you with, or if you have any questions, please feel free to reach out :)
Adelle and the Team at Cockburn
“Background: I have owned 5 scooters, I am 95kg 175cm tall and use scooters to commute 34km each day to work.
Positives: good suspension on seat post. Despite base plate being very small, no movement at base.
Negatives: quick release clamp on base difficult to tighten sufficiently to stop stem wobble. Seat arrived without screws and no details anywhere on specs so needed to trial different ones to fit and purchase these from hardware store (M5 10mm) - Scooter Hut did try to source extra screws but were unable. Seat provided is non-slip - needed to change over for normal bike seat to allow easier movement on/off seat without pants gripping to seat.”
Hi Michael,
Thank you so much for taking the time to share your feedback on Scooter Hut.
At Scooter Hut, customer satisfaction is our utmost priority, and we strive to go above and beyond to make sure our customers are happy. It's wonderful to know that you found our services commendable. We have a dedicated team that works hard to provide excellent products and exceptional service to all our customers.
If there's anything else we can assist you with or if you need any further assistance, please don't hesitate to reach out to us. We're always here to help!
Thank you once again for your support, Michael.
Warm regards,
Scooter Hut Customer Care
“Cockburn store very rude
Everyone standing around doing nothing waited over 1/2hr and asked for help and was completely ignored
Go to Cannington a lot better service”
Hi there,
I'm sorry to hear of your situation and would like to hear more about this. Please email us on info@scooterhut.com.au.
Kind regards,
Scooter Hut Customer Care
“I was helped by Massimo and he was fantastic he was helpful and so friendly in dealing with me ( a first time scooter girl) I would like to thank him and will definatly visit again due to his kindness what a fantastic man to help so much”
Hi there,
Thank you for your kind words! Massimo and the entire Fairfield team are thrilled to hear about your positive experience. We're delighted that our staffs' helpfulness and friendliness made your first scooter purchase memorable. We look forward to welcoming you back soon!
Best regards,
The Fairfield Team
“Do not have your scooter serviced by Scooter Hut!
I took my scooter to Scooter Hut Balcatta to replace my tyres. When I got my scooter back I realised they did not reconnect my front brake. This is in itself a massive safety issue and not acceptable, but there were also some other issues.
I took my scooter in again over the weekend to have the brakes connected. The manager is aware of the situation and assured me it will be addressed urgently. When I called the store today the person I spoke with told me the scooter has been sent to another store for repair, and told me I can phone that store to get an update, telling me that "their systems are not connected so they can't give me a status update". So basically the Balcatta store cannot be bothered to phone the other store, and is again making their incompetence my problem.”
Hi There,
THANK YOU!!
We truly appreciate your feedback about our business and we're so glad to hear that you think we are the best E-Scooter retailer!
Warm regards,
The Scooter Hut Team.
“Amazing support for me to purchase my Sons scooter . Didn’t over sell me listened to my concerns, answered my questions and supported me to buy the Inmotion S1. Highly recommend Dan . Thank you”
Thank you Annalise, for leaving us such a fantastic review!
We're aboslutely stoked to hear that our team was able to provide an E-Scooter that fit your needs, whilst not attempting to push uncessesary sales onto you.
We will ensure that your feedback is passed on.
Warm regards,
The Scooter Hut Team.
Hi There,
Thank you so much for taking the time to leave an awesome review!
It's awesome to hear that the team were able to provide great support, walk you through the instructions and provide you with a test ride.
We appreciate the compliment on our scooter range also :)
We hope to see you again soon,
The Scooter Hut Team.
“Excellent place to shop... no regrets whatsoever price,customer service and range of products were definitely well worth the trip all the way from modbury... 10/10
thank you scooter hut..”
Thank you so much Corey, for taking the time to leave an awesome review.
We're so happy to hear that our team was able to provide a great in-store experience, and that you found our prices and range fantastic! We will ensure that the store and all relevant teams are informed about your feedback :)
We hope to see you again, despite the trip to us.
Warm regards,
The Scooter Hut Team.
Hi Glenn,
I'm so sorry to hear this! I have had a look into the emails that you've sent, and we're just waiting for you to submit a warranty claim via the link we provided so that we can begin the process! If you need further help with this, be sure to reach out to info@scooterhut.com.au
Thanks,
Tianna
