Hi Julie,
Thank you for your feedback. We're genuinely sorry to hear that your experience with us has been so disappointing. It’s never our intention to provide anything less than exceptional service and care.
Your comments are important to us and they help highlight where we need to focus our efforts to improve. If there's any specific aspect of your experience you'd like to discuss with us, we encourage you to reach out directly.
We hope to have the opportunity to make things right.
Best,
The Scooter Hut Team
Hi Robert,
Thank you so much for your amazing 5-star review!
We're glad to hear that you're enjoying the product and found the assembly easy. Your enthusiasm for the item is truly appreciated!
We’re here if you need any assistance or have further feedback.
Enjoy scooting!
Best,
The Scooter Hut Team
Hi There,
Thank you for taking the time to share your feedback and give us a five-star rating!
We are happy to hear that you found the perfect part you needed and you were assisted promptly and smoothly by our team. Your satisfaction means a lot to us!
We hope to have the pleasure of serving you again!
Thanks,
The Scooter Hut Team
Hi there,
Thank you for the wonderful 5-star review!
We’re delighted to hear that you found our purchasing process easy and enjoyed our selection. Quick postage is something we pride ourselves on, and we appreciate your recognition of that.
If you have any questions or need assistance in the future, don't hesitate to reach out to us!
Best,
The Scooter Hut Team
Hi Kevin,
Thank you for the fantastic 5-star review!
We’re thrilled to hear that you found our staff to be great and enjoyed your experience at Scooter Hut. It’s always our aim to provide top-notch service, and your feedback means a lot to us.
If you need any help in the future or have questions, feel free to reach out!
Best,
The Scooter Hut Team
Hello There,
Thank you for this five-star rating! We are glad to hear that you are satisfied with your scooter. Your satisfaction is our top priority.
We look forward to seeing you again soon.
Thanks,
The Scooter Hut Team
“As soon as you have paid their service is terrible.
Rude, uninterested with a very poor service and repair process.
The few interactions I have had since purchase in March 2024 have been underwhelming.
Never again will I seek to buy a product from them.”
Hi Silvana,
Thank you for taking the time to share your experience. We're truly sorry to hear that you've found our service lacking after your purchase.
Our aim is to provide a supportive and engaging experience for all our customers, and it's clear we missed the mark with you. We appreciate your feedback, as it helps us identify areas for improvement.
If there’s anything specific you’d like us to address or discuss further, please reach out. We genuinely want to make things better.
Best,
The Scooter Hut Team
Hi There,
Thank you for sharing your feedback!
We’re glad to hear that you were happy with the valve and you appreciated the delivery time. It’s important to us that all your questions are answered swiftly. If there's anything else you need or if you have further queries down the line, please don’t hesitate to reach out to Scooter Hut.
Best,
The Scooter Hut Team
Hi Aaron,
Thanks for sharing your thoughts with us. We're sorry to hear that your experience with our customer service fell short of expectations.
We strive to provide great service alongside competitive pricing, and your feedback helps us identify areas for improvement. If there's anything specific we can address or if you'd like to discuss your experience further, please feel free to reach out.
We appreciate your feedback and hope to do better in the future.
Best,
The Scooter Hut Team
“Received the City initially, sticky Throttle, scooter hut repaired it under warranty. The control board completely broke during the test ride. Must be a dud...
Scooter hut provided great service addressing this with a replacement.
Good service đź‘Ť”
Hi Ekhardt,
Thank you for sharing your experience and for giving us an amazing 5-star review!
We’re sorry to hear about the initial issues you had with your scooter but we are glad to see we were able to assist you. Your feedback is invaluable, and it’s great to know our service team was able to resolve the situation for you.
If you ever need any further assistance or have additional questions, feel free to reach out!
Best,
The Scooter Hut Team
Hi Finn,
Thank you so much for your amazing 5-star review!
We’re delighted to hear that the Inmotion Climber has been reliable for you and that our service team was able to assist with your brake repairs. Providing top-tier support is always our goal, and it’s great to know we met your expectations.
If you need anything else down the line, don’t hesitate to reach out!
Best,
The Scooter Hut Team
Hi Simon,
Thank you for your fantastic 5-star review!
We’re thrilled to hear you’re enjoying the INMOTION commuter climber! It’s always exciting to know our customers appreciate the performance and ease of use.
If you have any questions or need support in the future, don’t hesitate to reach out. We’re here to help!
Happy climbing!
The Scooter Hut Team
Hi Zihe,
Thank you for your wonderful 5-star review!
We appreciate your understanding regarding the shipping issues and are glad we could resolve them for you. Your satisfaction means a lot to us, and we're always here to ensure you have a great experience.
If there’s anything else you need or any questions you have, feel free to reach out!
Warm regards,
The Scooter Hut Team
Hi Bryson,
I’m really sorry to hear about the pricing change on your recent purchase. We understand how disappointing it can be when prices adjust shortly after a purchase.
We value your feedback and want to improve your experience. I encourage you to reach out so we can look into your concerns further. We're here to help in any way we can.
Best,
The Scooter Hut Team
“The basket doesn't fit on the scooter. It shouldn't be advertised as being suitable for that type of scooter. The scooter is fine, but the basket is useless.”
Hi Robert,
I’m sorry to hear that the basket didn’t fit your scooter as expected. We appreciate your feedback and take your concerns seriously.
We’ll be sure to review our product descriptions to ensure they accurately represent compatibility. If you’d like to discuss further or need assistance, please get in touch. We want to do our best to make this right for you.
Best,
The Scooter Hut Team
Hello There,
We truly appreciate your time to give us a five-star rating.
It's great to know you are satisfied with our store and range of products!
Thank you for your support and we hope to have the opportunity to serve you again.
Best,
The Scooter Hut Team
“An amazing helmet, looks great on, and the colour is great for safety.
As always, Scooter Hut is our go to scooter and accessory online store and besides offering amazing customer service and super fast postage, their scooters have been amazing for my son and daughter.”
Hi There,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear you’re loving the helmet and appreciate the focus on safety! It’s also a pleasure to know that Scooter Hut remains your go-to store for scooters and accessories. Our team is dedicated to providing top-notch customer service and speedy delivery, so your kind words mean a lot to us!
If you ever need anything or have questions about our products, please feel free to reach out!
Happy scooting!
The Scooter Hut Team
Hi There,
Thank you for taking the time to share your feedback.
We're so sorry to hear about the issue you're experiencing with the grip tape on your scooter. It’s important to us that our products meet high-quality standards, and we appreciate you bringing this to our attention. Your comments will help us improve our quality checks in the future.
If there's anything else we can do to assist you or if you have further concerns, please don’t hesitate to reach out. We hope to provide you with a better experience moving forward.
Best,
The Scooter Hut Team
“Scooter was delivered damaged. Best option I was offered was for me ring around stores and find who had it stock and go exchange it while being on night shift. Which meant driving with no sleep to exchange it, which I explained. Weren't really interested in going out of there way to get another posted to me in a suitable time frame. I'll just stick to the big stores like Kmart or Rebel sport next time.”
Hi Nicholas,
I'm really sorry to hear about your experience with the damaged scooter. It’s frustrating when delivery issues arise, and I completely understand your concerns about having to manage a return while on night shift.
We always aim to support our customers in the best way possible, and we would like to apologise that we didn’t meet your expectations this time. Your feedback about our service is valuable, and we'll use it to improve our processes in the future.
If you’d like to discuss your concerns further, please feel free to reach out. We genuinely want to make this right for you.
Best,
The Scooter Hut Team
“I have purchased two scooters from the Fairfield store in Vic. Massimo and the team are fantastic. Any questions at all that you might have, no matter how stupid you might think, Massimo is your man. His knowledge of the products he sells, is impeccable. I haven't had any problems yet with my Inmotion S1 (Amazing Scooter) or my Kaabo Matis King GT. I think I have peace of mind buying from a reputable dealer? Hopefully I don't need to find out, but my dealings with the lads indicate that yes, I will be ok should anything go wrong.”
Hi Matthew,
Thank you for your fantastic 5-star review!
We're thrilled to hear that you’re enjoying your Inmotion S1 and Kaabo Matis King GT. Massimo and the team work hard to provide exceptional service and support, so it’s great to know their expertise has given you peace of mind.
If you ever have any questions or need assistance, don’t hesitate to reach out. We’re here for you!
Happy scooting!
The Scooter Hut Team
