“I have been waiting for an order now since November 2021 and have still not received it. It is now August 2022!!!!! I have asked for a refund on several occasions and keep being asked to wait a little longer. I am disgusted with the service and have still not received my order or a refund!!!!!”
“I'm.having a terrible time with this company. I was sent the wrong order 6 weeks ago and since then written numerous emails, get a reply and then I'm ignored, I have been on the phone to them three times, waiting in a que for 25 minutes and the last conversation I was promised a refund and it has not been done. I'll be ringing them again this week. I have never experienced such terrible customer service. I was contacted again yesterday, they asked for my bank details and said they would prioritise my refund to be done immediately. This has not been done, again?!!! I'm so shocked by the bad treatment to a customer.”
“Ordered 3 screens. Company kept us up to date with delivery schedule and screens were received within a few days of ordering. Screens very well packaged and overall we were delighted with our purchase”
“Ordered from this company in Feb 2020, finally screens arrived in November 2020 after constant chasing . Second order they said had been delivered and it never arrived, that took 3 months of phone calls before resolved as they wanted me to prove I didn't have the order ( tricky as I had no photos of something that didn't arrive ???) . Last ( and final) order 3 weeks ago said 5 days delivery, but now told out of stock and no date given. If it wasn't part of a larger garden project I would have stopped at order one. Their call handlers are not connected to the company but outsourced and working to a script. They say you will be called back , you never are. The customer service is the worse I have ever experienced. They sell items they don't have and their call handlers fob you off with whatever comes into their minds. If I could give zero stars I would”
“I still haven't received my item I order in February and no one is returning my emails. I have now requested a refund and again I've heard nothing. I think this company is a scam”
“I wish I'd read the negative reviews before purchasing.. apparently the company is deleting negative reviews. I spent nearly £400 in May and my delivery still hasn't arrived. I've emailed, phoned, tried their instant messaging for weeks and it's the same line of 'someone will get back to you' which they never do.
The website looked so professional and products looked amazing so it drew me in but the delivery and communication is shocking and fraudulent.. I've lost money and months later no delivery or communication on a refund, re-delivery or any attempts to resolve the issue.
I've read that a lot seem to be having the exact same issues with the company. Avoid !!!”
“Really bad customer services 3 minute waiting call took 30min then disconnected, decided to visit them in person one young lady taking calls but she was on mobile outside office instead, got manager not much use do not use, they are waste of time”
“ordered two screens, had an email saying they have had problems with damage during delivery.
Receive the screens and guess what! both had corner damage .. emailed them with pics stating if they know the oabels are getting damaged then they should pack them accordingly..
was told the information has been passed on. Still heard nothing back”
“Avoid nothing but trouble one screen arrived damaged and I’m still awaiting a replacement 23 days later.wish I had read the reviews first. Will not be ordering again from them.”
“Placed an order on 1st July for £1700. Told 5 days delivery. Nothing happened so rang after a week, told 27th July. Have rung several times, waiting 20 minutes each time, used the chat and e mail and NOTHING has happened, even though they keep promising they are sorting it out. Stupidly made a smaller order just after the first, and I received a fake dispatch notice telling me to check the goods when they turn up etc etc. Never arrived, tracking didn't work. Such a betrayal of trust. I'm going into dispute process with my credit card company first thing tomorrow.”
“The worse company going. I want to report them for fraud. Ordered over 3 months ago products that were sold as in stock with a 3 to 5 days delivery wait. 14 weeks down the line still no order has arrived. I’ve complained so many times only to be told they are re dispatching my order and again then order never arrives. Tracking numbers don’t work. Like they give our fake dispatch notices just to get you off the phone. I’ve given up. Now they don’t even answer the phone. I’ve spent all day on hold. It gets to around 32mins each time then the line goes dead. Last time I did manage to get in touch with them I was told to: take a chill pill!!! I couldn’t believe it, considering they had taken almost £1000 of my money but still couldn’t tell me when my order was arriving!!! It’s nice to see they are still promoting their company like crazy!!! Please do not order from them!!!”
“Ordered 2 large screens. Had an email saying it's been dispatched, and that's as far as it got. Tracking hasn't updated since. Katie and Oli on live chat keep telling me it's going to be dispatched on the day I talk to them. Which has been every day. Pretty sure it's never going to arrive. They won't refund me either as it's been prepared to be shipped, apparently. They're clearly a very dodgy company, wish I checked reviews before ordering! Will have to raise a dispute with my bank to get money back that way.”
“I'm now a year down the line waiting for the shortfall of my £1500 order last September, I have given the company 5* for customer service because I actually believed their prompt response would lead to me getting the finishing piece but after being sent the wrong size/colour twice I'm at my wits end”
“They partnered with O2 priority to offer free bags on 1st come 1st served basis, I now assume this was to try and repair their company profile. Supposedly mine was despatched on 48 hour royal mail delivery but the tracking number links to a german language site. My 'replacement' apparently again with royal mail 48 hour hasn't even got a tracking number. Plenty of emails all but begging for a review of my bag, and promising someone 'is looking into this as I type'. Well here is my review, I would not order a chargeable item from this company if they were the last suppliers on earth, I would do without.”
“If I could give no stars I would. This company must be a scam. Ordered in February took money told out of stock was going to get it June still waiting no reply to emails demanding a refund AVOID THIS ABSOLUTELY CRIMINAL COMPANY looks like they take peoples money and never deliver goods DISGUSTING”
“Waited ages for my order which when delivered was half black and half dove grey
I cannot get any decent response from them, they appear to have gone silent and do not wish to help rectify the matter. Such an appalling waste of time and money.
Please be aware”
“They’re happy to take your money but when you return an item, even when you’ve supplied evidence of Hermes tracking that they received it, you don’t get reimbursed. Full of promises that it’s being sorted but I’m still out of pocket 3 months later! Shocking company, stay well clear!! I’d have given no stars but that wasn’t an option.”
